02 8778 7500
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www.martecaustralia.com.au
MARTEC PTY LTD: 3 YEAR IN HOME WARRANTY STATEMENT*
*Martec Pty Ltd warrants this product for a period of 3 years “In Home” warranty from the original date of purchase
for residential situations, subject to the following statements:
Important notice: Martec Pty Ltd warrants this product for 3 years with “In Home” warranty. Martec Pty Ltd only
warrants the Martec product against faulty workmanship and subject to the conditions and provisions set out below:
The 3 year “In Home” warranty applies only if the product was purchased in Australia and does not transfer from
the original purchaser. All Martec Products replaced under warranty are only warranted for the balance of the
warranty period.
The 3 year “In Home” warranty does not extend to the Martec Product accessories such as remote controller kits
and/or light fittings (including glass light shades) that have been fitted during or after the original Martec Product
installation. Globes are not covered under warranty.
All remote controllers, wall controllers, ballasts, and light fittings included in the Martec Products original
packaging have a 1 year warranty only. Remote controllers, wall controllers and light kits must be Martec approved
and Martec branded products. The use of remote controllers, wall controllers and/or light kits which are not Martec
approved and branded will subsequently void the warranty.
Any changes to plated and/or painted finishes due to climate conditions or other circumstances deemed to be
beyond the control of Martec Pty Ltd or their authorised agent are not covered under this warranty. Outdoor use
of Martec ceiling fans is not recommended or covered under this warranty; proceed at your own risk as outdoor use
will void the warranty.
Threaded components such as blade nuts and screws may loosen during normal operation; these should be
tightened regularly to ensure the fan does not develop noises during operation. If noises do develop, check this
aspect before requesting service, as this is not covered under warranty.
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PURCHASERS PLEASE NOTE:
Any claim made in relation to this warranty is solely limited to the cost of replacement of the product, parts and
labour of the authorised service agent approved by Martec Pty Ltd. No parts/products are to be disposed of prior to
the Service Agents “In Home” warranty visit. No acceptance of other liability for incidental or consequential damage
is covered. Martec Pty Ltd does not cover travelling costs incurred by service agents where service is requested by
the purchaser outside of the Martec Pty Ltd service network. The Martec Pty Ltd service network is defined at our
discretion, yet is limited by the boundary of the city in which you live. Travel outside of the city limits by the Martec
Pty Ltd authorised service agent will incur commercial costs to be paid for by the purchaser at a rate calculated by
the number of kilometres travelled beyond the city limits. Any service required outside of the service network will be
provided in the following manner.
Per warranty claim, a full replacement will be sent to the customer’s residence and a maximum of $80AUD plus GST
plus freight will be covered by Martec Pty Ltd. All other costs over and above the $80AUD, including but not limited
to, labour and travel costs are to be paid for by the purchaser. Please Note: it is the responsibility of the purchaser to
call Martec customer service number (1300 730 064 or 02 8778 7500) prior to any electrician leaving the job site if any
problems occur. Any installing electrician costs and/or fees invoiced to the customer prior to the customer contacting
Martec to lodge a warranty application will not be covered by Martec.
This warranty becomes void if the product was not installed as per the instruction manual by a qualified and licensed
electrician. In addition, this warranty will be considered void if any, or all, of the following has occurred: tampering
with the product, product damage, repair by non-qualified electrician, becoming faulty due to improper use, normal
wear and tear, accident damage, product abuse, and/or failure to use the product in accordance with the instructions
relating to the installation.
This product is only covered by this warranty for a period of 90 days when used in a commercial application.
Minor variations of speed between the same model Martec Products may be evident and is not covered under this
warranty. Any changes in climate conditions deemed by Martec Pty Ltd to be beyond reasonable control are not
covered under this warranty. Any damage caused to walls, ceilings, furniture, carpet and/or any consequential damage
caused within the establishment where this Martec Product is being installed, is not covered under this warranty.
Repairs carried out by the Martec approved service agent due to incorrect installation will be charged to the purchaser
at the time of service. This warranty is limited to the product being repaired/replaced only by an approved Martec Pty
Ltd service agent and does not include costs where the original installation was not carried out per the instruction
manual. The product warranty is limited to defects in workmanship only and does not apply to loss or damage caused
by abnormal or excessive force of any kind from internal or external sources.
This warranty does not cover electrical humming noises, wobbling or any other external influences.
Martec Pty Ltd reserves the right to change or amend any or all parts of this warranty statement at any time and
without notice.
The costs associated with the hire of extension ladders and scaffolding to service ceiling fans installed on ceilings
higher than 3 metres from the ground, will not be covered by this warranty. These costs will be borne by the customer
not Martec Pty Ltd.
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