02 8778 7500
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www.martecaustralia.com.au
BE ADVISED:
All ceiling fans will emit some audible noise; and said noise will be most apparent at night or during
period of time when there is less ambient noise to interfere with said noise, and especially on low speed settings,
slight electrical fluctuations will cause said noise. This noise is referred to as ripple control, which is a method used by
electricity companies to control utilities by using a superimposed frequency on your standard 50Hz AC power supply.
Typically, the ripple control is used to control and manage peak power loads on electrical distribution networks. The
noise is the result of the electricity supplier alternating the direct current entering your house in order to check if, for
example, street lights are operational. This may cause intermittent humming noises in the ceiling fan and is not covered
under warranty. A light fitting will often accentuate noises and vibrations, which can be traced to loose glass fittings or
other components; this is not covered under warranty. To learn more about ripple control, please visit our website at:
http://www.martecceilingfans.com.au
NOTE:
Martec Pty Ltd assumes that installation of said Martec Product is carried out as this instruction manual
has aforementioned. It is the purchaser’s responsibility to ensure that the installation of said Martec Product has
been carried out by a certified electrician as per the guidelines of this instruction manual. As it is the purchaser’s
responsibility to check the stability and proper installation of the Martec Product, the purchaser’s electrician should
check and identify any problems prior to finalising installation. Steel beams, grid ceilings and flexible surfaces will not
absorb vibration and may cause some audible noise due to vibration; as a result this will not be considered a fault and
will not be covered under this warranty.
Martec Pty Ltd only covers manufacturing faults associated with said Martec Product per the above warranty provisions.
The warranty will not cover the entry of foreign matter or influences to the product including, but not limited to:
liquid, moisture, dirt, dust, electrical fluctuations, or any additional problems encountered if a Martec ceiling fan
is used in an outdoor environment. Power supply faults or influences resulting in damage to this product are not
covered under this warranty. The warranty does not cover any loss, damage or delay directly or indirectly caused by any
malfunction of or defect of or failure of the product other than stated in this warranty.
NOTE:
Stainless steel requires regular cleaning; “Tea Staining” is a common occurrence with all types of stainless steel.
This is not considered a fault of the product and is not covered under warranty. Martec’s Precision 316, while made
from Marine Grade 316 stainless steel, should only be used in a covered or enclosed outdoor environment as the fan is
not hermetically sealed and will eventually rust internally. With the exception of the Precision Stainless Steel 316 ceiling
fan, none of Martec’s Ceiling Fans are meant for outdoor use, and will either rust or encounter problems which are not
covered within this warranty.
IMPORTANT NOTICE:
All claims for warranty must be accompanied with the following three documents:
Copy of the Installation Receipt OR Tax Invoice OR Certificate Of Compliance for the installation of the Martec
product from the installing electrician. If one of these installation documents cannot be provided, we will only
accept a typed and signed letter on a business letterhead from the installing electrician stating he/she installed the
Martec product at your address along with a scanned copy of the electricians licence. Please note that an email is
not a sufficient installation document.
Copy of the Purchase Receipt/store Tax Invoice for the Martec Ceiling Fan.
Copy of the completed warranty card, signed and dated. The warranty card is located after this warranty
statement, or on the last page of your instruction manual. Please ensure that the purchaser’s full name and contact
details are clearly stated, in addition to the full nature of the fault and the serial or P.O. number which can be
located on the top motor housing above the Ceiling Fan Blades.
Upon receipt of the abovementioned documentation, Martec Pty Ltd will issue a service call to fulfil the conditions
of this warranty. It is the responsibility of the purchaser to keep the documents required for a warranty application
for the duration of the “In Home” warranty period.
1)
2)
3)
Upon receipt of the abovementioned documentation, Martec Pty Ltd will issue a service call to fulfil the conditions of
this warranty. It is the responsibility of the purchaser to keep the documents required for a warranty application for the
duration of the “In Home” warranty period.
Customer Service operates between 9AM to 5PM EST Monday through Friday
Toll Free Customer Service Hotline: 1300 730 064
Customer Service Local Number: 02 8778 7500 Customer Service Fax: 02 8778 7555
IMPORTANT: Please do not phone the retailer for warranty work. Instead phone the Customer Service Hotline
found above.
Martec Pty Ltd | 6 Austool Pl, Ingleburn NSW 2565 | Ph: 02 8778 7500 | Fax: 02 8778 7555
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