Marrison MD Series, User Manual

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26
4-5 Troubleshooting
Problem Solution
The printer is switched on but the display
does not light up.

Check the power supply.
One or both LEDs light up red and printing is
interrupted.

Check the software settings (driver settings) or
command codes.

Look for the error alert in the table in Section 3-3 Error
alerts .

Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)
The label stock passes through the printer but
no image is printed.

Please make sure that the label stock is loaded the right
way up and that it is suitable material.

Please make sure that the ribbon is loaded correctly.
The label stock jams during printing.

Clear the paper jam. Remove any label material left on
the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.
There is no printed image on part of the label
or the image is blurred.

Check the thermal print head for dust or other dirt (label
material or ribbon residue).

Check for errors in the application software.

Check the ribbon for wrinkles.

Check the power supply.

Run a self test (Section 3-2 ) and check the test print
pattern to see whether the print head prints over the
entire width of the medium.

Check the quality of the print medium.
The printed image is positioned incorrectly
or a label is missed out during printing.

Run the Label size calibration function. (Section 3-2)

Check the label height setting.

Check whether there is paper or dust covering the
sensor.

Check the paper guide settings.
The cutter does not cut off the labels in a
straight line.

Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.

Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed
through or cut off incorrectly.

Check whether the cutter has been correctly installed.

Check whether the paper guides are functioning
correctly.
The label dispenser is not functioning
normally.

Check whether there is dust on the label dispenser.

Check whether the label stock is positioned correctly.
NOTE
* If any problems occur that are not described here, please contact your dealer.