39
Q
When tyring to convert my presentation, I get the following error message: "Error installing
Presenter-To-Go Printer" Error Code | 1796"
A
The error indicates an unknown printer port, which results in the Presenter-to-Go installer not
functioning properly. We install the Presenter-to-Go Printer on LPT1:, so if LPT1 is not
available or removed, it will give the "1796" error during install. To check whether LPT1: is on
the system or not; Right-click "My Computer", click "Properties", click the "Device Manager"
tab, double-click "Ports" (COM & LPT). LPT1 should show on the list. If it is not there then you
will get the 1796 error. For the Presenter-to-Go printer to install properly you must install LPT1:
Here are the steps:
1. Click "Start", point to "Settings", click "Control Panel", and then double-click "Add New
Hardware".
2. In Windows 98, click "Next", and then click "Next" again to search for plug and play devices. If
the port is not found, click "No, the device isn't in the list," click "Next", click "No, I want to
select the hardware from a list," and then click "Next". (NOTE: If Windows 98 finds your port
when it searches for plug and play devices, click "Yes, the device is in the list," click the device
in the list, click "Next", and then click "Finish").
3. Click "Ports" (COM & LPT), and then click "Next".
4. Click "(Standard port types)" in the Manufacturers box, click "Printer Port" in the Models box,
and then click "Next".
5. Follow the directions on the screen, and then Click "Finish".
These steps should install the LPT1 printer port . You can then proceed with the running of the
setup installation program for Presenter-to-Go. If this doesn't fix the issue, contact MARGI tech
support by logging into http://www.presenter-to-go.com/support/supportform.html.
Technical Support
There are three ways to contact the MARGI Customer Service and Support:
1
Fill out the MARGI's Online Support Form by logging into
go.com/support/supportform.html
. MARGI support staff will answer these contacts with one
business day, usually only a few business hours.
2
You may FAX your questions to 510 657 4430. FAXes will be answered within one business
day.
3
Telephone Support is available M-F 8:30 a.m. to 5:00 p.m. PST at (510) 657- 4435. Be sure to
have your Visor and Presenter-to-Go module available when you call.
