Versa Electronics
www.marcumtech.com
Please send your email inquiries to [email protected]
If you are unable to use email or internet, you may also call us at
763-512-3987
. Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT
.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
The customer is responsible for shipping costs associated with returning the
unit to Marcum Technologies. Marcum will pay for shipping the repaired
unit back to the customer while it is still under warranty. All out of warranty
services will be charged a fee for service and shipping which must be paid in
advance. The unit should be securely packed and shipped “pre-paid freight”
and insured to Marcum Technologies. It is the customer’s full responsibility to
track their products sent out in the mail or other forms of delivery service.
Marcum Technologies will not be liable for packages lost en route to us.
Unless specified otherwise, do not include batteries or other accessories
when returning the product for repair. Marcum Technologies will not be
responsible for lost or damaged accessories. Turnaround time can vary, on
average it is about 1 week.
ShowDown 5.6 Replacement Parts
The rigors of ice fishing can take a toll on equipment. Replacement parts that
have become lost or damaged can be easily ordered, go to marcumtech.com,
or you can call us at 763-512-3987.
PARTS LIST
Ice Ducer:
If your transducer has been damaged or lost
Turning arm:
This is the front half of the ducer arm
Straight arm:
This is the rear half of the ducer arm
Soft Pack:
Neoprene Soft pack that protects your Showdown from the
elements
Gimbal:
This is the white pyramid-shaped part that the Showdown
display clips onto
Stopper:
Replacement ducer stop- in case yours goes down
the hole
2-Amp fuse:
If you can’t find a replacement fuse for the wiring harness locally
12 volt 9 amp battery:
Batteries must be replaced every few years
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There is no need for an authorization or reference number, just make sure
that you have included your contact info and a brief description of the issue
on a note in the box. If you do not have the ability to use the Internet, you
may also fill out the service request form included in the box with your unit. If
you enclose this form in the box with your unit there is no need to contact our
office, just include the filled out form in the shipping box.
Some people are
more comfortable calling for shipping instructions. During peak ice
season, we
sometimes receive a high volume of calls, making it impossible to get to all
customers who phone in. For this reason, strongly consider using the on-line
form or email rather than calling. In your email, please provide your name,
complete address, and phone #. Please indicate what model Marcum you
have, approximate date of purchase, and what has gone wrong with it.
