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One Year Warranty
Versa Electronics warrants this product to be free from defects in materials and workmanship for one year from the date of
purchase. This warranty applies to customers who properly fill out and return the warranty card included with this manual.
Failure to complete and return the warranty card voids the warranty. Versa Electronics will, at its sole discretion and
without charging the customer, repair or replace any components that fail in normal use. Failures due to abuse, misuse, or
unauthorized alteration, modification or repair are not covered. The warranty is valid only for the original owner who
purchases the unit from an authorized dealer. Products purchased from on-line auction sites are not considered under
warranty.
In an effort to best serve our customers, Marcum Technologies has set a standardized battery warranty policy.
Battery warranty coverage requires a proof of purchase. Please see our website, www.marcumtech.com/support, for full
details.
How to Obtain Service
If your unit is malfunctioning, check the FAQ section of our website. You may find that the solution to your problem is
something you can resolve yourself. If you need to send it in, there is no need to contact our office. Getting repairs made
is as simple as going to our website, clicking on the service tab, and then filling out the
Warranty
Service Form. If your unit
is under warranty, be sure to attach a picture/scan of your receipt showing the date of purchase. If your system is out of
warranty, we have several flat-rate fees that will cover the cost of repairs, including parts and labor. Once you have
completed the Warranty or Flat-Rate repair, package the unit as described on the website and ship it to us.
There is no need for an authorization or reference number, just make sure that you have included your contact info and a
brief description of the issue on a note in the box.
Some people are more comfortable calling for shipping instructions. During peak ice season, we sometimes receive a high
volume of calls, making it impossible to get to all customers who phone in. For this reason, strongly consider using the on-
line form or email rather than calling. In your email, please provide your name, complete address, and phone #. Please
indicate what model Marcum you have, approximate date of purchase, and what has gone wrong with it. There is no need
for an authorization or reference number, just make sure that you have included your contact info and a brief description of
the issue on a note in the box.
