Please send your email inquiries to
If you are unable to use email or internet, you may also call us at 763-‐512-‐3987.
Our ofCice hours are Monday – Friday, 8 – 4 Central Time.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
The customer is responsible for shipping costs associated with returning the unit to Marcum Technologies. Marcum will pay for
shipping the repaired unit back to the customer while it is still under warranty. All out of warranty services will be charged a fee
for service and shipping which must be paid in advance. The unit should be securely packed and shipped “pre-paid freight” and
insured to Marcum Technologies. It is the customer’s full responsibility to track their products sent out in the mail or other forms
of delivery service. Marcum Technologies will not be liable for packages lost en route to us. Unless specified otherwise, do not
include batteries or other accessories when returning the product for repair. Marcum Technologies will not be responsible for lost
or damaged accessories. Turnaround time can vary; on average it is about 1 week.
KEEP THIS SHEET FOR YOUR RECORDS
MARCUM TECHNOLOGIES
IMPORTANT WARRANTY AND REPAIR INFO
If your system came with damaged or missing parts, please do not contact the store.
Contact our office by sending an email to
Your email should include the following info:
1.
Your name, complete address, and day>me number
2.
Product Model
3.
Date and loca>on of purchase
4.
Scan or picture of the receipt
5.
A descrip>on of what is wrong with your Marcum
You may also contact us by phone at 763-‐512-‐3987,
Interna>onal callers use 888-‐778-‐1208
Once we have this info we can usually have a replacement part shipped out within 48 hours
Your Marcum comes with a 1 or 2-‐year warranty. To ac>vate this warranty, you must submit the
warranty registra>on form on our website, or fill out the warranty registra>on card enclosed in
the box and mail it to us. For specifics on your unit’s warranty, please see your owner’s manual.
The warranty does not apply to the baUery.
If your Marcum has become inoperable or is malfunc>oning within the warranty period, send it
to us immediately for repair.
If you are within the warranty period, it is not necessary to
contact us prior to shipping.
All you need to do is fill out and enclose the warranty repair form
on this sheet and ship it! You may also go to marcumtech.com and fill out and submit the
Warranty Service Form there.
You must also enclose a copy of the receipt in the box for your
repair to be considered for warranty repair.
Damage caused by abuse or trauma is not covered
by warranty. Transducer cables that have been damaged by fishing line, ice chisels, augers, etc.
will not be covered by warranty. If a unit arrives here with no receipt, or shows signs of abuse or
trauma, the owner will be contacted by phone for billing.
If you are outside your warranty period, or if you do not have your receipt, we have several flat
rate repair op>ons for our sonar systems. You can pay for these services and find complete
shipping instruc>ons at our website -‐
marcumtech.com
.
Be sure to pack your unit properly for shipping by u>lizing a sturdy shipping box and plenty of
suitable packing material. If you are sending a flasher or other sonar, we recommend that you
take the head and ducer out of the so\ pack and off the shuUle, pack them securely in a sturdy
shipping box and send them to us.
DO NOT SEND THE BATTERY.
It is up to the customer to track
the delivery of their package. Turnaround >me for repairs can vary with the season, on average
it is 3-‐5 days from the day it arrives un>l it is shipped back out. We will not be responsible for
units that were lost or packaged improperly when shipped to us.
If you have a Marcum Underwater Viewing System that is in need of repair, you can expect to
send the base, the monitor, and camera/cable.
DO NOT SEND THE BATTERY
. If you are out of
warranty, you can expect the repair cost to be between $50 and $300 depending on what is
wrong. We will contact you for billing once your system has been evaluated.
FOR SERVICE, FILL OUT THIS FORM AND ENCLOSE IT IN THE BOX
ALONG WITH A COPY OF YOUR RECEIPT
Name _______________________________________________
Complete shipping address______________________________
____________________________________________________
State/Province________________________________________
Zip/Postal code________________________________________
Day>me/cell phone #___________________________________
Email address_________________________________________
Which Marcum do you have? _____________________________
Date of purchase_______________________________________
What is wrong with it? ___________________________________
______________________________________________________
______________________________________________________
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Marcum Technologies
Service Department
3943 Quebec Avenue North
Minneapolis, MN 55427
