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Part Number 040001361 05/10
Section 5
Customer Support
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling for service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem
Possible Cause
To Correct
Ice machine will not run
No electrical power to the ice machine
Replace the fuse/reset the breaker/turn
on the main switch or plug in ice
machine.
Power switch has not been depressed
Refer to section 3 and energize the ice
machine
Bin thermostat incorrectly adjusted
Adjust bin thermostat, refer to section 3
Drain pump safety switch is open
Verify line is not kinked or crimped then
call for service
Ice machine runs and no ice is produced
No water to ice machine
Correct water supply
Incorrect incoming water pressure
Water pressure must be 20-80 psi
(138 - 552 kPA)
Spray nozzles blocked with mineral
buildup
Clean and sanitize the ice machine, refer
to section 4
Ambient temperature is too high or low
Ambient temperature must be between
50° F and 110°F (10°C and 43 °C)
Freeze cycle is long - Low ice production
Water temperature is too high
Connect to a cold water supply, verify
check valves in faucets and other
equipment are functioning correctly
Dirty condenser
Clean condenser see section 4
High air temperature entering condenser
Air temperature must not exceed 110°F
(43°C)
Water inlet valve filter screen is dirty
Remove the water inlet valve and clean
the filter screen (See Section 4)
Water inlet valve stuck open or leaking
Turn off ice machine, if water continues to
enter ice machine the water inlet valve
must be replaced - call for service
Water inlet valve is not working
Water inlet valve must be replaced, call
for service
Refrigeration problem
Call for service
Ice quality is poor - cubes are shallow,
incomplete or white
Ice machine is dirty
Clean and sanitize the ice machine, see
section 4
Water filtration is poor
Replace the filter
Water softener is working improperly (if
applicable)
Repair the water softener
Poor incoming water quality
Contact a qualified service company to
test the quality of the incoming water and
make appropriate filter recommendations
Water inlet valve filter screen is dirty
Remove the water inlet valve and clean
the filter screen (See Section 4)
