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Part Number 000007282 4/10
Section 5
Customer Support
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling for service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem
Possible Cause
To Correct
Ice machine does not operate
No electrical power to the ice machine
Reset the breaker/turn on main power switch/
plug cord into receptacle
(RN1000/RN1400 Only) ON/OFF toggle
switch set improperly
Move toggle switch to the ON position
(RN0400 Only) Bin thermostat satisfied — ice
contacting thermostat
Remove ice from bin to lower ice level
Delay has not expired
Wait for the delay period to end and the ice
machine to start
(RN0400 Only) High Pressure Control is open
Clean filter and condenser
Gear Motor runs but
compressor will not start / no
ice is made.
Water reservoir is empty. (Water sensing
switch must be closed to start the compressor)
Open water service valve or clean float valve
screen
QuietQube Only Condensing unit fuse open or no electrical
power to condensing unit.
Replace fuse/reset breaker/turn on main
power switch.
Ice quality is poor
Poor incoming water quality
Contact a qualified service company to test the
quality of the incoming water and check filter
Water filtration is poor
Replace filter
Incoming water temperature is above 90
°
F
(32.3
°
C)
Correct water temperature. (Verify check/
mixing valves in other equipment are working
properly). Connect the ice machine to a cold
water supply
Water pressure is low
Water pressure must remain between 20 and
70 psig
Water softener is working improperly (if
applicable)
Repair the water softener
Low ice capacity
or
Ice machine turns Off & On
repeatedly
Water float valve screen is dirty
Remove and clean the filter screen
Incoming water supply is shut-off
Open the water service valve
(RN1000/1400 Units) Water dump valve is
leaking
Clean the dump valve
Water Pressure is low. The water sensing
switch turns off the ice machine repeatedly
Water pressure must remain between 20 and
70 psig
Incoming water temperature is above 90
°
F
(32.2
°
C)
Correct water temperature. (verify check/
mixing valves in other equipment is working
properly)
Frequent power interruptions or power surges/
dips
Verify ice machine is on a separate circuit and
power is stable
Water float valve stuck open or leaking
Remove the float valve and clean it
Air-Cooled Models Only Objects stacked around ice machine, blocking
airflow to condenser
Remove items blocking airflow
High air temperature around ice machine
Air temperature must not exceed 110
°
F
(43.3
°
C)
Inadequate clearance around the ice machine
Provide adequate clearance
The condenser is dirty
Clean the condenser
