Section 5
Before Calling for Service
5-1
Section 5
Before Calling for Service
Checklist
If a problem arises during operation of your dispenser, follow the checklist below before calling for service.
Problem Possible
Cause To
Correct
Dispenser will not dispense
ice.
No electrical power to dispenser.
Check fuse/breaker.
Check power cord.
Bin empty.
Allow ice machine time to replenish
ice.
Ice jammed in ice chute opening.
Clear ice chute opening.
Drive motor operates but
auger doesn’t turn.
Drive belt broken or loose.
(A loose belt causes a ratcheting
noise.)
Tighten tensioner or replace belt.
Auger not properly seated on lower
bearing.
Remove ice from dispenser and
correctly reposition shaft.
Water on floor.
Drain obstructed.
Clear drain.
Dispenser not level.
Refer to “Leveling the Dispenser” on
page 2-3.
Drain installed incorrectly.
Refer to “Drain Connections” on
page 2-5.
