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Motors do not
operate via the
hand controller
Mains cable is not
plugged in
Plug in the mains
cable
Socket not live
Check socket
Cabling plug
connection not
sitting correctly
Check plug
connection to
motor and hand
controller
Hand controller
or motor is faulty
Inform the
operator, retailer
or Betten Malsch
GmbH
Locking of func-
tions on the hand
controller
Release of func-
tions on the hand
controller
Motorised ad-
justment system
is not functioning
properly
There is an
obstruction in the
adjustment area
Check moving
parts and remove
any obstructions
The safe working
load has been
exceeded
Reduce the load
Motors cut out
after a longer pe-
riod of operation
The adjustment
time or safe
working load has
been exceeded
and the control
unit has reacted
to overheating
Allow the motor
system to cool
down properly
Opposite function
activates when
operating the
hand controller
buttons
Motor plugs are
mixed up
Check the correct
cables or inform
your operator,
retailer or Betten
Malsch GmbH
The side rails can
no longer be set
up properly
The mechanism is
obstructed or bent
Check all moving
parts and remove
any obstructions,
or contact our
customer service
team
Castors do not
brake or roll
Obstructions
have got into the
castors
Remove obstruc-
tions
The castor system
is faulty
Contact our
customer service
team
T R O U B L E S H O O T I N G
