Bedpan / Urinal Bottle and Utensil / Bowl Washer Disinfector (WDS)
Operation, Maintenance and Installation Manual
Issue 16
Page
55
August 22
Warranty Statement
This warranty is provided, and operates in addition to, the statutory warranties Malmet (Australia) Pty Ltd ("
Malmet
") provides
to any consumer under the Australian Consumer Law (if applicable) or by virtue of any other applicable legislation.
Subject to the following conditions, we provide, from the date of purchase, the following warranty on Malmet devices and spare parts
for products manufactured by Malmet and sold in Australia:
•
Functional components found within the device to be defective in workmanship or material will be repaired or replaced free of
charge subject to the periods of warranty specified in the table below.
•
A decision regarding whether the defective components will be repaired or replaced will be determined at the sole discretion
of Malmet or its authorised agents or representatives.
•
The structural warranty covers any structural components within the device, which fail to perform their intended function
due to faulty manufacture or deterioration within the warranty period.
•
Parts replaced in devices under warranty are warranted for the balance of the original warranty period for that device.
Malmet Devices
Device Components
Parts & Labour
Structural Guarantee
2 Years from Date of Purchase
All other components
2 Years from Date of Purchase
Malmet Spare Parts
1 Year from Date of Purchase
The installer is responsible for the correct installation, start up and demonstrating the operation of the product. They are also responsible for
issuing the relevant certificates of compliance (these may differ from state to state).
CONDITIONS AND EXCLUSIONS
•
Device must be installed and commissioned according to Malmet’s instructions (outlined in Malmet Operation, Maintenance and
Installation Manual) and operated to the purpose it was designed.
•
Device must be serviced as instructed in the Operation, Maintenance and Installation Manuals.
•
To the extent permitted by law, this warranty shall not cover damage, malfunction or failure resulting from accident, misuse or
misapplication, improper or unauthorised repair, neglect or modification or use of unauthorised replacement parts or accessories,
inclusive of detergent, or improper voltage. The warranty may be void if the serial number is removed or altered.
•
Parts damaged in transit back to Malmet Leeton due to poor packaging could result in warranty claim being rejected in part or in full.
•
Any part tampered with or which has been altered by unauthorised repairs and/or modifications will be rejected under a
warranty claim to the extent permitted by law (to the extent the Australian Consumer Law applies, Malmet will assess the
extent to which the tampering or unauthorised repairs contributed to the failure).
•
Reasonable access must be allowed for maintenance. If any additional equipment is needed to provide access to the device,
this must be provided (and paid for) by the owner.
•
It is the owner's responsibility to provide safe access to the device. Malmet, or any of its authorised service agents, may refuse to perform
maintenance or warranty work if access is unsafe, as determined by Malmet or any of its authorised service agents acting reasonably.
•
Should a warranty claim be rejected you will be advised in writing with a full explanation of our reasons.
•
Malmet have a Warranty Claim Procedure that is fair to our customers and provides an efficient system of replacement and/or repair of
faulty parts. If at any time you believe we are not meeting our commitment to you please contact Malmet Head Office via email:
•
To the extent permitted by law, no responsibility will be accepted for outside elements including, but not limited to storms, pest and
vermin that may cause damage to the device
.
•
To the extent permitted by law, no responsibility will be accepted for damage incurred as a result of, or incidental to, electrical surges or
brown outs or for any other consequential damages.
•
If there is no certificate of compliance for plumbing or electrical, Malmet reserves the right to refuse service on non-compliant
installations.
•
To the extent permitted by law, claims for damage to contents, carpet, ceilings, foundations or any other consequential loss either direct
or indirect resulting from, power spikes, incorrect operation, incorrect installation, faulty product or any other cause, are excluded.
•
This warranty, and to the extent permitted by law, any warranties owed by Malmet under the Australian Consumer Law or other
applicable legislation, are not transferrable and cannot be sold, assigned or transferred in any other way from the purchaser to any other
person.
•
To the extent permitted by law, unauthorised use of any parts that were not supplied or approved for use in the applicable device by
Malmet will result in this warranty and any warranty claims applicable to that device being void.
