Troubleshooting
If you found the unit operating abnormally, please stop using it. Unplug the power
and follow the following instruction. Please contact our service center for
checking.
Status
Possible reasons
Solution
Lack of water “ “ sign
No water in water tank
Bad pumps
Fill water into the tank
Replacement of pump, please
contact service agent
Control panel is not working
Child Lock is on
Defective control panel
Unlock the unit
Please contact service agent
Food are not cooked after
steaming
The food is sealing with cover
No steam is generated
Remove the cover
Contact service agent
E2 appear on display
Interior sensor error
Contact service agent
E3 appear on display
Interior sensor overheat
Contact service agent
E4 appear on display
Steam heating plate sensor
error
Contact service agent
E5 appear on display
Steam heating plate overheat
Contact service agent
E1 appear on display
No water tank or water tank
not in place
Contact service agent
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