MAKINEX MS-100
–
Operator’s
Manual
Page 7 of 16
Claim Procedure:
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Contact MAKINEX by phone or email informing us of your machines problem or defect.
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Once the extent of the claim has been assessed, we retain the right to compensate the
consumer for such defect, or repair (parts & labour), or replace the machine under warranty.
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All warranties will be carried out by MAKINEX authorised staff or appointed agents at a
premises to be determined by the Manufacturer.
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It is the responsibility (and cost) of MAKINEX or our appointed agent to return the machine to
be repaired or replaced under warranty to the consumer- this is valid for domestic territories
only (e.g. machine purchased in USA will repaired/replaced under warranty and returned to the
USA consumer. Machine purchased in Australia will be repaired/ or replaced under warranty
and returned to the Australian consumer, machine purchased in Europe will be repaired/or
replaced under warranty and returned to the consumer of that specific European nation etc.)
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Where the specific warranty component (e.g. Mixer/Stirrer
) is under a Manufacturer’s warranty
other than MAKINEX (e.g. Collomix, Festool etc), the consumer can either contact MAKINEX
or the applicable Manufacturer for repairs where such warranty was registered with that
manufacturer at purchase.
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Warranty calls will only be carried out by our representatives and not via client’s choice of
repairer. We will not accept back charges for any work not carried out by our representatives,
or accept any charges due to equipment being un-operational for any reason even during its
warranty period.