037
English
.
Solution
Cause
Warning Light
Quick Error Guide
No light when pressing
button
Flashing red light
when connected to charger
Flashing red light
Steady white while
connected to charger
Range Extender
switched off when
connected to the eBike
Battery low
Temperature too high for
charging
Range Extender or eBike
error
Communication error
Damaged wire
Charge the e185 Range Extender for an extended period of time.
Disconnect Range Extender from charging device. If it is too hot or too cold, wait until
the temperature is restored to normal levels and try again. If the error persists, please
check the error code using the My Smartbike App.
Simple troubleshooting:
Disconnect the e185 Range Extender form your eBike. It the error persists (flashing
red light on the e185 Range Extender), the error is in the external battery. If not, the
error is in the eBike.
When the error persists, please connect the e185 Range Extender to your eBike and
check the error code using the My Smartbike App.
Connect Active charger to eBike. If the light on the Active charger is still steady white,
replace the Active charger. If the charger is working normally, take the Range Extender
to your dealer.
Please check whether the External wire and Connectors (eBike, e185 Range Extender)
are in good condition. If the error persists, please go to your dealer.
If you need more information about system errors, download the MAHLE “My SmartBike” App available for iOS and Android. By connecting your bike
to this App, you will have more information about the issue and how to solve it.
Summary of Contents for e185
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