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© Copyright Mahindra & Mahindra Ltd.012016
14.1.1 Suggestions for Obtaining Service for your Vehicle
Prepare for the Appointment
If you have warranty work to be done, be sure to have the right
papers with you. All work to be performed may not be covered by
the warranty. Discuss additional charges with the service manager.
Keep a maintenance log of your vehicle's service history.
Prepare a List
Make a written list of your vehicle's problems or the specific work
you want done. If you've had an accident or work done that is not on
your maintenance log, let the service advisor know about it.
Be Reasonable with Requests
If you list a number of items and you must have your vehicle by the
end of the day, discuss the situation with the service advisor and list
the items in order of priority.
14.1.2 Need Assistance?
It is recommended talking to an Authorized Mahindra Dealer
service manager first. Most matters can be resolved with this
process. If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership.
If an Authorized Mahindra Dealership is unable to resolve the
concern, you may contact any Mahindra Customer Care executive.
They would need the following information:
Owner's name and address, owner's telephone number (home and
office), Authorized Dealership name, Vehicle Identification Number
(VIN), vehicle delivery date and mileage.
14.1.3 Warranty Information
Read the Warranty Information given in the
‘Warranty Information &
Maintenance Guide’
for the terms and provisions of Mahindra
warranties applicable to this vehicle. Mahindra genuine parts, fluids,
lubricants and accessories are available at any Authorized
Mahindra Dealer. They will help keep the vehicle operating at its
best.
14.1.4 Protect your Warranty
Routine maintenance is not only the best way to help keep your
vehicle performing as intended, it's also the best way to protect
your warranty. Failure to perform scheduled maintenance specified
in the Service Coupon Booklet will invalidate warranty coverage on
parts affected by the lack of maintenance. We can't stress enough
how important it is to keep records of all maintenance. Damage or
failures due to neglect or lack of proper maintenance are not
covered under warranty.
MAINTENANCE
