Mahindra 10 Series, Operator'S Manual, Page: 18 / 120

OWNER ASSISTANCE
We at Mahindra and your Mahindra Dealer/Distributor want you to be completely satisfied with your
investment Normally any problems with your equipment will be handled by your Dealer/Distributor’s
investment. Normally any problems with your equipment will be handled by your Dealer/Distributor s
Service Departments, however, misunderstanding can occur. If you feel that your problem has not been
handled to your satisfaction, we suggest the following.
Contact the owner or General Manager of the Dealership, explain the problem, and request assistance.
When additional assistance is needed, your Dealer/Distributor has direct access to your office. If you
cannot obtain satisfaction by doing this, contact the Mahindra. Office and provide them with;
• Your name, address and telephone number
• Model and Tractor serial number
• Dealer/Distributor Name & Address • Dealer/Distributor Name & Address
• Machine purchase date and Hours used
• Nature of problem
Before contacting the Mahindra office, be aware that your problem will likely be resolved
at the Dealership using the Dealer’s/Distributor’s facilities, equipment and personnel. So it is important
that your initial contact be with the Dealer/Distributor.
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