4 - Operation
DynaPro Mini| PIN Encryption Device | Installation and Operation Manual
Page 24 of 28 (
D99875642-13
)
4.6
About Status Codes
The
Device Offline
screen indicates that the device is not ready for normal operation. There is also a
code in the lower right corner that can help explain the cause of the offline state. Codes that start with H,
S, C, or K indicate the problem requires the device be returned to the supplier for service or replacement.
Code
Description
A
An offline code beginning with "A" indicates the device is awaiting authentication. This
is a normal condition when a device is configured to require authentication (security level
4). Authentication by the host is required to return it to the
Welcome
screen.
C
An offline code beginning with "C" indicates the device is missing a certificate. MagTek
recommends repairing or replacing the device.
H
An offline code beginning with "H" indicates a hardware problem. MagTek recommends
repairing or replacing the device.
K
An offline code beginning with "K" indicates a problem with either the magnetic stripe
reader or PIN key. If the device is new, it is likely it has not been loaded with a PIN Key,
and should be returned to the supplier for key loading. If a K-code appears after the
device has been deployed and used for a long period of time, the K-code indicates one or
both DUKPT keys have been exhausted. MagTek recommends contacting the supplier for
a replacement.
S
An offline code beginning with "S" indicates a security element failure. This code can be
triggered by severe handling of the device or strong interference by a nearby source of
electromagnetic (EMF) interference. Try moving the device away from any suspected
EMF source; if the error persists, the device should be repaired or replaced.
