Magtek DynaPro Go Installation And Operation Manual Download

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MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350

www.magtek.com

DynaPro Go

Handheld PIN Pad Device with MSR/Contact/Contactless

Installation and Operation Manual

March 2018

Document Number:

D998200129-10

REGISTERED TO ISO 9001:2008

Summary of Contents for DynaPro Go

Page 1: ...90740 I Phone 562 546 6400 I Technical Support 888 624 8350 www magtek com DynaPro Go Handheld PIN Pad Device with MSR Contact Contactless Installation and Operation Manual March 2018 Document Number...

Page 2: ...Express and EXPRESSPAY FROM AMERICAN EXPRESS are registered trademarks of American Express Marketing Development Corp Apple Pay is a registered trademark to Apple Inc D PAYMENT APPLICATION SPECIFICAT...

Page 3: ...DynaPro Go Handheld PIN Pad Device with MSR Contact Contactless Installation and Operation Manual Page 3 of 60 D998200129 10 Table 1 1 Revisions Rev Number Date Notes 10 Initial release...

Page 4: ...disclaims any liability or warranty for goods resold in other than MagTek s original packages and for goods modified altered or treated without authorization by MagTek Service may be obtained by deliv...

Page 5: ...IMPLIED EXCEPT AS MAY BE STATED IN THIS AGREEMENT AND MAGTEK DISCLAIMS ANY IMPLIED WARRANTY INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE MAG...

Page 6: ...onsult the dealer or an experienced radio TV technician for help Caution Changes or modifications not expressly approved by MagTek could void the user s authority to operate this equipment CANADIAN DE...

Page 7: ...nd Edition 2011 12 Information Technology Equipment Safety Part 1 General Requirements ROHS STATEMENT When ordered as RoHS compliant this product meets the Electrical and Electronic Equipment EEE Redu...

Page 8: ...Design 13 2 4 Remote Services 13 2 5 Peace of Mind Error Bookmark not defined 2 6 Tamper Responsiveness 13 2 7 Liquid Crystal Display 13 2 8 10 Digit Backlit Numeric Keypad With Function Keys 14 2 9 L...

Page 9: ...nformation 40 6 2 4 Wireless Status Screen 40 6 2 5 OFFLINE Screen 41 6 3 Power Management 42 6 3 1 How to Charge the Battery 42 6 3 2 How to Power On Power Off 43 6 3 3 Battery Warnings and Automatic...

Page 10: ...1 Table of Contents DynaPro Go Handheld PIN Pad Device with MSR Contact Contactless Installation and Operation Manual Page 10 of 60 D998200129 10...

Page 11: ...irectly behind the LCD display The backlit keypad provides a better user experience when used in low light settings such as taxi cabs DynaPro Go meets and exceeds PCI PTS 4 x SRED security requirement...

Page 12: ...peration Manual Page 12 of 60 D998200129 10 Table 2 1 Available Models and Options Part No Description Cable USB 802 11 Bluetooth BLE Sig Cap 30056215 DYNAPRO GO DEMO TEST SIGCAP 802 11 WIRELESS micro...

Page 13: ...ntation and sample code for developing applications on a variety of platforms for fast development and easy integration DynaPro Go can interface through standard micro USB cabling to recharge the batt...

Page 14: ...ess the green ENTER OK key to indicate they have finished their input Cardholders can press the red CANCEL X key to halt the current operation Depending on the context it may cancel the entire transac...

Page 15: ...on Figure 2 1 DynaPro Go Major Components 2 10 About Terminology In this document DynaPro Go is referred to as the device It is designed to be connected to a host which is a piece of general purpose e...

Page 16: ...nd TCP IP over 802 11 wireless and only one interface can be active at a time The connection types available in each model are listed in Table 2 1 Available Models and Options on page 12 Determine how...

Page 17: ...tallation and periodically during live usage to ensure malicious individuals have not tampered with them Details about inspection are provided in section 4 1 About Inspection Develop procedures for ma...

Page 18: ...SK TKIP WPA2 PSK AES or WPA2 PSK TKIP AES wireless security Make sure the access point is configured to support one of these 5 Determine whether to use MAC filtering on the access point and plan a way...

Page 19: ...harging the device 4 1 About Inspection It is important to regularly and thoroughly inspect a device in live usage and its immediate surroundings to make sure malicious individuals have not tampered w...

Page 20: ...on types 4 3 1 How to Connect DynaPro Go to a Computer Host or Charger via USB Figure 4 1 Connecting DynaPro Go to a Computer or USB Charger To connect DynaPro Go to a host computer or charger using t...

Page 21: ...ction 6 2 How to Read Device Status 4 3 2 How to Connect DynaPro Go to a Host via 802 11 Wireless To connect DynaPro Go to a host computer or charger using the 802 11 wireless connection follow these...

Page 22: ...ges the mode of the LCD display backlight between Auto and Manual See section 5 1 How to Configure the LCD Display Brightness LCD backlight brightness Left Function Key 5 2 3 Right Function Key Availa...

Page 23: ...g based on the device s light sensor Auto mode The factory default of the device is Manual mode at 75 brightness To change the LCD display backlight mode press Left Function Key 5 2 2 Right Function K...

Page 24: ...available Table 5 2 LCD Display Brightness Levels Light Level LCD Brightness Level High Maximum 99 Medium High 75 Low Medium 60 Very Low Low 45 5 1 2 LCD Display Brightness Manual Mode When the displ...

Page 25: ...ED Brightness Config screen shows the mode the keypad backlight is currently using To change the mode press the function key below the selection you want then press the Enter key to save the change To...

Page 26: ...e the USB port but after configuration generally a live deployed solution will only use one connection type To change the active connection press Left Function Key 4 5 6 Right Function Key to show a c...

Page 27: ...ot be accessed directly MagTek provides the device s CA certificate chain to the customer for installation on the host 5 4 1 How to Configure the Network to Support 802 11 Wireless Connections When th...

Page 28: ...expired and that the chain is valid 3 Install the certificate on the host 4 Check the host s network configuration for example using regedit in Windows to make sure the following cipher suites are ena...

Page 29: ...ad these certificates 2 If the secure Windows workstation for advanced users has not already been set up set it up as follows a Obtain a copy of 99510127 DYNAPRO DYNAPRO GO DYNAPRO MINI WINDOWS SDK IN...

Page 30: ...200129 10 8 In the Device Name list select the serial number or name of the device you want to connect to then press the Open Device button 9 Use the right and left arrow buttons in the tab bar to scr...

Page 31: ...n the device keypad The default is 8 7 6 5 4 3 2 Enter 12 In the Access Point group select the Security algorithm of the wireless access point the device should connect to For this device the access p...

Page 32: ...nection 18 The screen will show a flashing wireless network icon at the top see section 6 2 How to Read Device Status 19 Press Left function key 7 8 3 Right function key 20 The device will show a page...

Page 33: ...act Contactless Installation and Operation Manual Page 33 of 60 D998200129 10 b If you need to perform basic connection testing leave the MagTek PCI PED Host App Simulator window open and follow the s...

Page 34: ...Launch IPADSim exe to show an IPADSimulator MSR and ICC Lib x x x x IPADSim x x x x window 3 Under Device Connection method select TCP IP 4 Under IP Port for Ethernet connection enter the device s IP...

Page 35: ...ic stripe swipe EMV contact card insertion and or contactless payment tap and the transaction flow on the device may differ depending on what the host software specifies and what the cardholder does S...

Page 36: ...6 Operation DynaPro Go Handheld PIN Pad Device with MSR Contact Contactless Installation and Operation Manual Page 36 of 60 D998200129 10 Figure 6 2 Typical Transaction Sequence...

Page 37: ...success of a tap See section 6 5 3 How to Tap Contactless Cards Devices for details Device s Active Connection is set to USB and the device has successfully established a USB communication connection...

Page 38: ...in firmware part number s and revision number s press the sequence Left function key 7 8 2 Right function key To return to the Welcome screen press the Cancel key To determine a device s PCI certifica...

Page 39: ...stallation and Operation Manual Page 39 of 60 D998200129 10 Figure 6 5 Contactless Device Details Screen To see details pertinent to the device s EMV certification press the sequence Left function key...

Page 40: ...ion Key and Right Function Key to scroll to the previous and next e label To return to the Welcome screen press the Cancel key or wait 10 seconds Figure 6 6 Health and Safety Screen 1 6 2 4 Wireless S...

Page 41: ...line code beginning with C indicates the device is missing a certificate MagTek recommends repairing or replacing the device H An offline code beginning with H indicates a hardware problem MagTek reco...

Page 42: ...powered through its USB port The battery must be periodically recharged by connecting it to the available charging cradle or to a USB port or stand alone USB charger Both the charging cradle and the d...

Page 43: ...ow Yes To cancel powering off and return to the Welcome screen either wait 10 seconds or press the function key below No While the device is powering off the display shows Powering off for three secon...

Page 44: ...is happens the device shows Device is suspending for three seconds before the display goes blank When the host wakes up the device from USB Suspend the device shows Device is resuming for three second...

Page 45: ...Contact Contactless Installation and Operation Manual Page 45 of 60 D998200129 10 Operators can reset the device manually by powering it off and powering it back on It is also possible for the host s...

Page 46: ...2 How to Read Device Status 2 Press Left Function Key 1 2 3 Right Function Key The device will send a signal to the host that it wants to initiate a transaction 3 Depending on how the host software i...

Page 47: ...c stripe reader If the device can not read the card s magnetic stripe data it will prompt the cardholder to swipe the card again If the device notifies the host that it is unable to read payment infor...

Page 48: ...he slot 4 Insert the chip card into the slot then push gently on the card until it stops There should not be any substantial resistance until the chip card is fully inserted 5 Wait for the device to p...

Page 49: ...6 Operation DynaPro Go Handheld PIN Pad Device with MSR Contact Contactless Installation and Operation Manual Page 49 of 60 D998200129 10 Figure 6 16 Inserting a Chip Card...

Page 50: ...les to show it has successfully read the tap then four rectangles to show the read is complete see Figure 6 19 The device will also beep when the read is complete If the device can not communicate wit...

Page 51: ...n DynaPro Go Handheld PIN Pad Device with MSR Contact Contactless Installation and Operation Manual Page 51 of 60 D998200129 10 Figure 6 18 Tapping a Contactless Card Smartphone Figure 6 19 Tap Read I...

Page 52: ...the account number to be between 16 and 19 digits long the expiration date to be 4 digits long and the card verification code generally found on the rear of the card for MasterCard and Visa or the fr...

Page 53: ...0 6 6 How to Verify the Transaction Amount In a retail setting when the customer selects Credit the device prompts them to verify the amount of the transaction The customer can select Yes or No using...

Page 54: ...option Figure 6 23 Example of User Screen to Enter PIN If the double PIN entry option is enabled the device will prompt the cardholder to enter the PIN a second time The process for re entry is identi...

Page 55: ...ceed In these cases the device s display will prompt the user to Enter Admin Passcode The operator should enter the passcode the factory default is 8765432 and press Enter The device shows asterisks m...

Page 56: ...ity Guidance In addition to the security guidance in the product manuals MagTek may provide updates to this document as well as supplemental security guidance or notices regarding vulnerabilities at w...

Page 57: ...pment of custom applications that use DynaPro Go and include 99510124 DYNAPRO DYNAPRO MINI DYNAPRO GO SDK FOR IOS 99510129 IPAD DYNAPRO DYNAPRO MINI DYNAPRO GO SDK FOR ANDROID 99510127 IPAD DYNAPRO DY...

Page 58: ...n 65 California WEEE EU IEEE 802 11 b g n IEEE 802 11i 2004 WPA2 PSK TKIP AES SHA 256 TCP IP secured by Transport Layer Security TLS Protocol v1 2 USB 1 1 USB 2 0 Physical Characteristics Dimensions L...

Page 59: ...ts micro USB connector Charging cradle contacts Maximum Current Draw 1A Voltage Requirement 5VDC Battery Type Lithium Polymer rechargeable for main power Lithium coin cell for backup RF Frequencies an...

Page 60: ...ntactless Installation and Operation Manual Page 60 of 60 D998200129 10 DynaPro Go Technical Specifications Reliability Mechanical Life 1 000 000 card swipes 500 000 chip card insertions Battery Shelf...

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