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2017 Sensata Technologies
Appendix E – Warranty and Service
Appendix E – Warranty and Service
E-1 Limited
Warranty
Sensata Technologies warrants the MS-PAE Series inverter/charger to be free from defects in
material and workmanship that may result in product failure during normal usage, according to
the following terms and conditions:
1. The limited warranty for the product extends for 36 months beginning from the product’s
original date of purchase.
Note:
The normal 3-year warranty on this MS-PAE inverter is extended to 5 years if it was purchased
with and installed on an MP or MMP panel system. A proof-of-purchase is required at the time of
repair/service showing that the MS-PAE inverter and the MP or MMP panel system were purchased
at the same time.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Sensata will repair or replace at our option any defective
parts—or any parts that will not properly operate for their intended use—with factory new or
rebuilt replacement items if such repair/replacement is needed because of product malfunction
or failure during normal usage. The limited warranty does not cover structural or non-operative
parts, or any defects in appearance be they cosmetic or decorative. Sensata’s limit of liability
under the limited warranty shall be the actual cash value of the product at the time the original
purchaser returns the product for repair, determined by the price paid by the original purchaser.
Sensata shall not be liable for any other losses or damages.
4. Upon request from Sensata, the original purchaser must prove the product’s original date of
purchase by presenting a dated bill of sale or itemized receipt.
5. The original purchaser shall return the product prepaid to Sensata, or to one of Sensata’s
Authorized Service Centers (ASC). After the completion of service under this limited warranty,
the product will be returned prepaid to the original purchaser via a non-expedited surface
freight within the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Sensata repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from the repaired
products become the property of Sensata.
7. This limited warranty is voided if:
• the product has been modi
fi
ed without authorization
• the serial number has been altered or removed
• the product has been damaged from abuse, neglect, accident, high voltage or corrosion
• the product was not installed and operated according to the owner's manual
E-2
How to Receive Repair Service
If your Magnum Energy product requires warranty service or repair, contact either:
• An authorized service center listed at:
www.SensataPower.com
; or
• Sensata Technologies at: Telephone: 425-353-8833, Fax: 425-353-8390
Email:
If returning the product directly to Sensata for repair, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from the factory prior to the return
of the product to Sensata for repair.
3. Place RMA numbers clearly on the shipping container or on the packing slip.
BEFORE RETURNING ANY UNIT TO SENSATA,
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED
