IMPORTANT
SERVICE POLICY
Owners of Magnetrol products may request the return of a control; or, any part of a control for complete rebuilding or
replacement. They will be rebuilt or replaced promptly. Magnetrol International will repair or replace the control, at no cost to
the purchaser, (or owner) other than transportation cost if:
a. Returned within the warranty period; and,
b. The factory inspection finds the cause of the malfunction to be defective material or workmanship.
If the trouble is the result of conditions beyond our control; or, is NOT covered by the warranty, there will be charges for labour
and the parts required to rebuild or replace the equipment.
In some cases, it may be expedient to ship replacement parts; or, in extreme cases a complete new control, to replace the
original equipment before it is returned. If this is desired, notify the factory of both the model and serial numbers of the
control to be replaced. In such cases, credit for the materials returned, will be determined on the basis of the applicability of
our warranty.
No claims for misapplication, labour, direct or consequential damage will be allowed.
RETURNED MATERIAL PROCEDURE
So that we may efficiently process any materials that are returned, it is essential that a “Return Material Authorisation” (RMA)
form will be obtained from the factory. It is mandatory that this form will be attached to each material returned. This form is
available through Magnetrol’s local representative or by contacting the factory. Please supply the following information:
1. Purchaser Name
2. Description of Material
3. Serial Number and Ref Number
4. Desired Action
5. Reason for Return
6. Process details
All shipments returned to the factory must be by prepaid transportation. Magnetrol will not accept collect shipments.
All replacements will be shipped FOB factory.
BULLETIN N°:
BE 50-660.1
EFFECTIVE:
APRIL 2002
SUPERSEDES:
March 2000
®
UNDER RESERVE OF MODIFICATIONS
BENELUX
Heikensstraat 6, 9240 Zele, België
Tel. +32 (0)52.45.11.11 • Fax. +32 (0)52.45.09.93 • E-Mail: [email protected]
DEUTSCHLAND
Schloßstraße 76, D-51429 Bergisch Gladbach-Bensberg
Tel. 02204 / 9536-0 • Fax. 02204 / 9536-53 • E-Mail: [email protected]
FRANCE
Le Vinci 6 - Parc d’activités de Mitry Compans, 1, rue Becquerel, 77290 Mitry Mory
Tél. 01.60.93.99.50 • Fax. 01.60.93.99.51 • E-Mail: [email protected]
ITALIA
Via Arese 12, I-20159 Milano
Tel. (02) 607.22.98 (R.A.) • Fax. (02) 668.66.52 • E-Mail: [email protected]
UNITED
Unit 1 Regent Business Centre, Jubilee Road Burgess Hill West Sussex RH 15 9TL
KINGDOM
Tel. (01444) 871313 • Fax (01444) 871317 • E-Mail: [email protected]
INDIA
B4/115 Safdurjung Enclave, New Delhi 110 029
Tel. 91 (11) 6186211 • Fax 91 (11) 6186418 • E-Mail: [email protected]
www
.ma
gnetr
ol.com
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