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M A G M A

Chapter 6 Maintenance

27

Next, open the faceplate and remove the foam filter, located behind the
faceplate, and clean it with a solution of warm water and mild dish soap.

Finally, replace the filter and faceplate. Secure faceplate with four
Phillips screws. Tighten screws until snug. Turn on power to the
chassis.

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Summary of Contents for P13R

Page 1: ...PCI Expansion Chassis User s Guide 13 Slot PCI Expansion Model P13R Model P13RR ...

Page 2: ...electro magnetic mechanical optical or otherwise in whole or in part without prior written consent from Magma Limitation of Liability Information presented by Magma in this guide is believed to be accurate and reliable However Magma assumes no responsibility for its use No license is granted by implication or otherwise to any rights of Magma Product specifications and prices are subject to change ...

Page 3: ... the Installation 6 Applying Power Correctly 6 Starting Up 6 Shutting Down 6 CHAPTER 3 VERIFY INSTALLATION 7 Windows 7 Mac OS X 9 CHAPTER 4 INSTALL 3 RD PARTY PCI CARDS 11 Remove PCI Expansion Chassis Cover 11 Install PCI Cards in PCI Expansion Chassis 12 Install Hard Drive s 14 Installing Hard Drives 14 System Should Be Up and Running 14 Finishing Touches 15 Rack Installations 15 CHAPTER 5 TROUBL...

Page 4: ...eturning Merchandise to Magma 32 APPENDIX A BUS HIERARCHY 33 Bus Hierarchy 33 APPENDIX B NEED MORE SLOTS 35 Multiple PCI Expansion System Configurations 35 Fan Out 36 Verify your configuration 37 Daisy Chaining 38 Verify your configuration 39 Combination Configurations 39 PCI Card Conflicts 40 Power On Sequence for Advanced Configurations 40 Troubleshooting Advanced Configurations 40 Finding the P...

Page 5: ...our Magma host card This manual is divided into the following parts Chapter 1 Provides General Specifications and Parts List Chapter 2 Briefly explains Expansion Chassis installation Chapter 3 Explains how to verify a successful installation Chapter 4 Provides information on installing 3 rd Party PCI cards Chapter 5 Provides general maintenance information Chapter 6 Provides troubleshooting assist...

Page 6: ... the following step from causing injury DANGER or STOP Used to indicate and prevent the following step from causing serious injury or significant data loss Disclaimer We have attempted to identify most situations that may pose a danger warning or caution condition in this manual However Magma does not claim to have covered all situations that might require the use of a Caution Warning or Danger in...

Page 7: ...tallation to produce emissions that could interfere with other electronic equipment in the area of your system WhenWorkingInsideaComputer Before taking covers off a computer perform the following steps 1 Turn off the computer and any peripherals 2 Disconnect the computer and peripherals from their power sources to prevent electric shock or system board damage 3 Disconnect any telephone or telecomm...

Page 8: ...oper ESD procedure to reduce the risk of damage to components Magma strongly encourages you to follow proper ESD procedure which can include wrist straps and smocks when servicing equipment You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component s anti static packaging ...

Page 9: ...0W or 400W redundant Standard Cable 1 meter MTBF 37 000 hours PCI Bus 32 bits 33 MHz PCI Local Bus Specification Revision 2 2 PCI Bridge Architecture Spec Revision 1 2 Interconnect Bandwidth 132 MB sec Theoretical Max of PCI 33 32 Operating Environment 0 to 50 C Operating Temperature 20 to 60 C Storage Temperature 5 to 85 Relative Humidity Non condensing Operating Systems Windows Vista XP 2000 Ser...

Page 10: ... PCI expansion interface card 1 or 2 Power supply cord 1 Host Card PCI is standard 1 User s Manual 1 The Magma PCI expansion cable uses a 68 pin connector however it is NOT an off the shelf SCSI cable The Magma PCI expansion cable is a custom cable designed specifically for PCI Expansion ToolsRequiredforInstallation In order to complete the installation of the Magma expansion system you will need ...

Page 11: ...cover Turning the system power off at the power on off switch does not remove power to components High voltage is still present CAUTION Before touching anything inside the enclosure move to an ESD station and follow proper ESD procedure Failure to do so may result in electrostatic discharge damaging the computer or its components For more information see Protecting Against Electrostatic Discharge ...

Page 12: ...rst step is to install the PCI Expansion Interface Card Four 4 screws retain the cover on the expansion chassis Remove them to open the enclosure Next slide the enclosure cover backwards disengaging it from the guides at the front of the enclosure by firmly grasping the rear cover lip over the card I O area and pulling the cover backward about and then lifting the cover off Finally install the PCI...

Page 13: ...ng the cable to the card Carefully route the cable to the rear side of the expansion chassis and attach it to the 68 pin connector as shown below Secure the cable with the captive thumbscrews It is important that the cable be attached securely to the connectors at both ends Before connecting the power cord s check that the expansion chassis On Off switch is set to the OFF position This switch is l...

Page 14: ...bus reset In systems that perform automatic PCI bus configuration this will allow the configuration code to recognize the PCI bus hierarchy and any attached devices There is an On Off switch on the front panel as well as an LED indicator to indicate power status Verify that the green power indicator is ON STOP DO NOT TURN ON THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR LAPTOP COMPLETE...

Page 15: ...Installation Guide for information on how to connect your Host Card Always power up your Expansion System by turning on the power to the Expansion Chassis first followed by your host computer Windows To verify a successful installation on Windows find the My Computer icon and right click on it Then select Manage from the pop up menu Next click on Device Manager in the leftmost Computer Management ...

Page 16: ...the PCI to PCI Bridge or it will have a small yellow in front of it If any of these devices are not displayed as shown above you should shut down your system host computer first then the expansion chassis and reconnect the cables and reseat the PCI Host Card to ensure that you have a solid connection Then restart the Magma expansion chassis followed by the host computer Next try to verify the inst...

Page 17: ...wer the operating system should automatically recognize the Magma expansion chassis Select About This Mac under the Apple Icon Then click the More Info button MAC OS 10 3 x 10 4 x Next click on the PCI Card item You should see a pci bridge device listed under PCI as shown below Any PCI Cards you install in the expansion chassis will appear behind the pci bridge device ...

Page 18: ...evice If any of these devices are not displayed as shown above you should shut down your system computer first then the expansion chassis and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection Then restart the Magma expansion chassis followed by the computer Next try to verify the installation again as shown above If you are still having problems contac...

Page 19: ... Magma expansion chassis functions exactly as a standard desktop computer chassis Always follow the manufacturer s instructions for installing their card on a desktop computer IMPORTANT We will provide reasonable technical support with 3 rd Party PCI cards However if you have verified a successful installation of the Magma expansion system as defined in Chapter 3 but experience difficulty installi...

Page 20: ... be sure that the front edge guides on the cover engage the inner lip of the enclosure InstallPCICardsinPCIExpansionChassis CAUTION When installing PCI cards or hard drives please ensure that the input current rating specified on the AC input label is not exceeded PCI slots Power Supply Fan assembly with slot holders for full length cards Drive bay used to mount up to eight 8 3 5 internal hard dri...

Page 21: ...u will notice a firm resistance when you pull up gently on the card To keep the cards in place secure them in the enclosure with their retaining screws supplied with the Magma expansion chassis IMPORTANT The sheer number of PCI cards and device drivers available makes it impossible for Magma to fully test and certify all available PCI cards for use in the Magma expansion chassis Our best advice to...

Page 22: ...nto one of the available PCI slots You will also have to remove a 5V Load Resistor from the hard drive area before installing any hard drive cages Instructions for removing the 5V Load Resistor are included with the hard drive cage DANGER The Load Resistor is and must NOT BE TOUCHED unless the system has been shut off for at least 25 30 minutes Use caution when touching the Load Resistor SystemSho...

Page 23: ...is into an equipment rack has never been easier Simply attach one of Magma s optional Rack mount slide kits PN RSLIDES XX to allow you to mount the chassis in a computer rack and then simply slide the chassis in and out whenever you need to do work on or in it These sets come in various lengths to accommodate different racks Contact Magma for more information or to order a set When ordering replac...

Page 24: ...ing problems try these simple troubleshooting steps My Computer Can t Find the PCI Expansion System When Nothing Works My PCI Card Doesn t Work The PCI to PCI Expansion System is correctly displayed as a PCI standard PCI to PCI bridge Windows Device Manager and as a pci bridge MAC Apple System Profiler When connected and functioning correctly this Expansion System will be displayed as follows Wind...

Page 25: ...ional troubleshooting steps Double check the PCI host card to ensure it is inserted correctly in a PCI slot Try moving the PCI host card to a different PCI slot Check for a bad cable or connection Try another expansion cable if you have one If the expansion system is still not visible after trying all of the above steps go to Chapter 6 to see about getting additional help Windows If the PCI to PCI...

Page 26: ...agma expansion system and that you have correctly installed your 3 rd Party PCI card s and their associated drivers as required If it powers up OK but nothing works check the computer s Device Manager or System Profiler to see if the expansion system has been found If not found try the troubleshooting steps for My Computer Can t Find the PCI Expansion System If the expansion system is visible but ...

Page 27: ...out the Magma expansion system attached call Magma Technical Support ii If it still hangs the problem is in the computer and not with the Magma expansion system or the 3 rd Party PCI cards b If it boots up OK without any 3rd Party PCI cards installed try adding only one card and see if it boots up i If it boots up OK with one card in it shut it down in the proper order of course and swap cards Rep...

Page 28: ...r fail to resolve your problem 1 Shut down the computer followed by the Magma expansion chassis 2 Remove the PCI card displaying a problem 3 Replace the problem card with a simple PCI card such as an Ethernet card that has drivers built into the operating system Using this type of card will avoid any future questions about drivers possibly being installed incorrectly 4 Turn on the Magma expansion ...

Page 29: ...nd if the PCIe to PCI Bridge Connections and the 3rd Party PCI card s are now correctly visible Support for 3rd Party PCI Cards Magma will provide reasonable technical support to with 3 rd Party PCI cards However if you have verified a successful installation of the Magma PCI Expansion System as defined in Chapter 4 but experience difficulty installing your 3rd Party PCI cards the PCI card manufac...

Page 30: ...de indicates that there is a problem with the 3 rd Party PCI Card driver If necessary contact the PCI Card s manufacturer for updated PNP compatible drivers If all else fails contact Magma Technical Support for further assistance On the Bridge If you receive error code 12 on the first PCI to PCI Bridge call Magma Technical Support 12 On the PCI Card This usually means the memory I O or prefetch is...

Page 31: ...is are not working correctly Reinstall the PCI host card into the computer s PCI slot and recheck all cable connections If the error code remains try another PCI slot If you still have the error call Magma Technical Support Other Codes For all other error codes call On the PCI to PCI Bridge Magma Technical Support On the PCI Card Card Manufacturer s Technical Support after first verifying that the...

Page 32: ...uld remove the chassis cover and check for loose cards and remove any dust build up Always to remember to power down your computer and then the expansion system BEFORE you attempt to perform any maintenance tasks GeneralChassisCleaning The environment where your Magma chassis is operating is a key element to how often you will need to perform a general cleaning of your Magma Expansion chassis To p...

Page 33: ...d 3 rd Party cards and wipe the PCI X slots with a soft bristle brush like a toothbrush dipped in the isopropyl alcohol to gently clean each slot When finished blow the slots with compressed air from about six inches away until dry If your chassis is extremely dirty and you would like professional help with getting it clean you can contact Magma Support for instructions and costs on shipping the c...

Page 34: ...he module using the power switch at the bottom of the module The power load will again be shared between these two modules In order to ensure the safety and efficiency of your expansion system it is recommended that you keep a spare power supply module on hand just in case Protect yourself keep a spare Order your spare power supply module from Magma PN 40 00022 01 CleaningtheAirFilter The chassis ...

Page 35: ...e and remove the foam filter located behind the faceplate and clean it with a solution of warm water and mild dish soap Finally replace the filter and faceplate Secure faceplate with four Phillips screws Tighten screws until snug Turn on power to the chassis ...

Page 36: ...puter Make 9 Computer Model 10 Operating System and Version 11 Make Model of PCI cards in expansion chassis 12 Detailed description of the problem You can also visit our web site at www magma com support For a quick response use the Technical Support and RMA Request Form available in the Support Section of the website Simply complete the form with all required information Please make sure that you...

Page 37: ...itting a request at www magma com support 1 Locate a file called dbgview exe on the Magma CDROM 2 Double click on the file dbgview exe 3 While the dbgview screen is open locate and double click on a file called dump exe on the Magma CDROM 4 Switch back to the dbgview screen which is now filled with data 5 Save this file and submit it as an attachment when submitting a Technical Support request Use...

Page 38: ... can purchase an inexpensive license from APSoft for use beyond the evaluation period PCIScope has proven to be extremely useful when verifying and debugging configurations involving the Magma PCI Expansion Systems under any Windows platform PCIScope can provide information to you and our Technical Support Group such as PCI Bus Numbering Resource Allocation and other information that may prove use...

Page 39: ...e Help 31 You should save this data as a file on your computer Please include your name and date as part of the file name with an extension of bpd Then email this file to support magma com if you are experiencing configuration problems ...

Page 40: ...eep the packaging from the original shipment of your Magma product However if you return a product to Magma for warranty repair replacement or take advantage of the 30 day money back guarantee you will need to package the product in a manner similar to the manner in which it was received from our plant Magma cannot be responsible for any physical damage to the product or component pieces of the pr...

Page 41: ...e overall PCI bus topology of the 13 Slot System In this example the Magma Host Card is the 1 st PCI Bus This PCI Bus is never visible to the Windows Device Manager or the Apple Profiler The connecting cable to the Backplane is the 2 nd PCI bus and the PCI Slots represent the 3rd and 4th Buses on the 13 Slot Backplane Any of the Magma Host Cards can be used interchangeably with this Magma Expansio...

Page 42: ...ogy is that the connecting cable between the Host Interface Card and the backplane is actually a PCI bus itself This is represented in the Windows Device Manager as shown below NOTE All PCI cards installed in the PCI Expansion chassis will appear on the Third PCI Bus behind the PCI Bus that the Host Interface Card is installed on If you need to know the actual Bus number right click on the Bus and...

Page 43: ...ation the bios finds the Magma host card in a PCI slot The bios configures it and then looks beyond it to find any PCI cards installed in the expansion chassis The bios then configures the cards and allocates resources Empty PCI slots are ignored during configuration In theory your computer should be able to travel across up to 255 PCI buses to identify and configure all installed PCI cards Unfort...

Page 44: ...Bus should be viewed as a Resource Toll road that runs from the computer CPU resource home through the Toll Booths the PCI bridges to the Resource Users PCI Cards As in the case of a real Toll Road the more Toll Booths you have to slow down a nanosecond for the longer it will take you your data to get from the PCI Card to the CPU and back again Under most circumstances the effect cannot even be de...

Page 45: ...lf is negligible nanoseconds and will not produce any visible effect on most systems It is only mentioned here because on a few rare configurations which use some unique PCI cards with special software drivers the total number of PCI buses that the data must pass through COULD make a difference See Chapter 5 Troubleshooting for more information if you suspect this could be an issue with one of you...

Page 46: ... physical space This could be the number of available slots on the computer motherboard or a lack of desk or rack space Daisy Chaining Expansion Systems PCI Expansion Host Card Simply pla ce anotherHost Expansion Card into avacant PCI slot on the 1st Expansion System Thenconnect 1to 2 using the Expansion Cable PCI Expansion Host Card 4 7 13Slot Chassis 4 7 13Slot Chassis Magma Expansion Cable Prop...

Page 47: ...xpansion System Notice that each Daisy Chained unit appears in the Device Manager in the reverse order of its place in the configuration Combination Configurations Depending on your business requirements and your physical space limitations you can add additional Expansion System in multiple configurations such as these These combinations are only limited by the available slots and or slot types PC...

Page 48: ...gurations When trying to troubleshoot problems with PCI cards in a multiple expansion system configuration it is vital to correctly determine the nature of the problem Therefore the first task is to identify the card or chassis having a problem by using the Windows Device Manager or Apple System Profiler Refer to the first part of this Appendix for more information on identifying hierarchical leve...

Page 49: ...he information contained in the Location field Look for the Error Code in the box in the center of the Properties Window and then go to the Windows Error Code section for information on how to resolve this issue MAC If you have already reinstalled and reseated everything according to instructions in Chapter 2 and the PCI to PCI Bridge is still not visible in the Apple System Profiler call Magma Te...

Page 50: ...ules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE The assembler of a personal c...

Page 51: ...M A G M A Appendix C Compliance 43 ...

Page 52: ...Manual P N 09 09913 01 Rev A Magma 9918 Via Pasar San Diego CA 92126 USA Phone 858 530 2511 Fax 858 530 2733 www magma com ...

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