Magma EB3600-AB, User Manual

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Magma
EB3600-AB | Chapter 9 Troubleshooting 133
Chapter 9 Troubleshooting
Locate the Problem
If you are having trouble with the Magma Expansion chassis, first verify that all cards and cables are seated
properly. Be sure you followed the instructions in earlier sections of this manual. Always remember to power
On and Off correctly when rechecking your installation. If you are still having problems, try these
troubleshooting steps:
The Magma expansion chassis is correctly displayed as a “PCI standard PCI-to-PCI bridge” in Windows
Device Manager and as a “pci-bridge” in Linux.
Computer Hangs During Power Up
If your computer “hangs” while being turned on and you can’t even start, follow the following steps to try
to fix this problem:
1.
Shut off the computer and then the expansion chassis and verify that all cards and cables are
connected and seated correctly.
2.
If it still hangs and you have added one or more hard drives in addition to several cards, ensure
that you have not exceeded the power capabilities of the expansion chassis power supply. You
can verify the capacity of your power supply by checking the label on the power supply. If you are
not certain about the power consumption of your peripherals, it is best to remove them one by one
(starting with those you suspect of being most “power hungry”) until the system powers up.
3.
If you have removed all 3rd Party cards from the Magma Expansion chassis and it still hangs, try
the following:
a. Remove the Magma host interface card from the computer and try booting up
without the
expansion chassis attached.
b. If it boots up OK without the expansion chassis attached, its either you have a faulty
host
card or defective expansion chassis. You may need to replace the interface card or
the chassis.
c. If it still hangs, the problem is in the computer and not with the expansion chassis or
the 3rd Party cards.
4. If it boots up OK without any 3rd Party cards installed, try adding only one card and see if it boots
up.
a. If it boots up OK with one card in it, shut it down and swap cards. Repeat this until all cards
have been tested. If they all test OK, then add them back one at a time until you find the
combination that doesn’t work. If you find a bad card, call Technical Support. If you don’t
– congratulations, you fixed it!.
a. If it still hangs up, try a different card – this one is probably bad (or has driver problems). If
the second cards works, troubleshoot the first card. If the second card also fails, call
Technical Support.