Magicard Pronto 100 User Manual Download Page 38

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Pronto 100 ID Card Printer – User Guide

Error code 13:19

Reason:

While updating the dye control calibration, the printer detected that the motor current and blue

duty cycle were out of range.

Error code 13:20

Reason:

While updating the dye control calibration, the printer detected that the motor current and green

duty cycle were out of range.

Error code 13:21

Reason:

While updating the dye control calibration, the printer detected that the motor current and green

and blue duty cycles were out of range.

Error code 13:22

Reason:

While updating the dye control calibration, the printer detected that the motor current and red

duty cycle were out of range.

Error code 13:23

Reason:

While updating the dye control calibration, the printer detected that the motor current and red and

blue duty cycles were out of range.

Error code 13:24

Reason:

While updating the dye control calibration, the printer detected that the motor current and red and

green duty cycles were out of range.

Error code 13:25

Reason:

While updating the dye control calibration, the printer detected that the motor current and red,

green and blue duty cycle were out of range

14: SD CARD UNSIGNED

Error code 14:0

Reason:

The internal SD card did not have a valid signature.

17: UPGRADE INVALID

Error code 17:0

Reason:

While attempting to validate an upgrade file, the printer found that the file was not in the right

format. Either it is not the right type of file, or the data has been corrupted.

Error code 17:1

Reason:

While attempting to validate an upgrade file, the printer found that the file was not in the right

format. Either it is not the right type of file, or the data has been corrupted.

Error code 17:2

Reason:

While attempting to validate an upgrade file, the printer could not interpret the file's upgrade

commands. Either it is not the right type of file, or the data has been corrupted.

18: UPGRADE NOT AUTH

Error code 18:0

Reason:

While attempting to validate an upgrade file, the printer found that the file was not licensed for this

printer. It is possible that the file was intended for a different printer.

Summary of Contents for Pronto 100

Page 1: ...1 Pronto 100 Card Printer User Guide Document No 5380 Issue 1 03...

Page 2: ...CUPS Interface on a Mac 21 CHOOSING THE CORRECT FILM AND CARDS 22 DYE FILM TYPES 22 CARD TYPES 23 Self Adhesive Cards 24 Rewriteable Cards 24 INITIAL PRINTER SETUP 25 ETHERNET SETUP 25 Setting up a S...

Page 3: ...FAILED 39 21 INSTALL FAILED 39 24 FILM NO COLOUR 39 25 FILM NO OVERCOAT 39 26 MOTOR FAULT 39 27 CLEAN REQUIRED 40 28 NO PRINTHEAD 40 29 NO SD CARD 40 31 COLOUR DISABLED 40 32 DPI600 DISABLED 40 33 FI...

Page 4: ...hat any aspects of the image that the user wants to have wholly visible should fit centrally within 1013 x 642 pixel area to avoid any unwanted clipping 3 Cards to be printed on should be from a reput...

Page 5: ...lm Types 50YMCKO 100YMCKO Front Panel Display Multi function LEDs Dimensions L x W x H 255 x 180 x 208 mm 10 x 7 x 8 2 inches Estimated Weight 2 9 kg 6 3 lbs Power Source 100 240V AC 3 75A 50 60 Hz 90...

Page 6: ...RES Front View Chassis Cover Latch Card Output Stacker 50 card capacity Card Input Hopper 50 card capacity User Interface Panel Printer Main Power Switch Rear Connector Panel Ethernet LAN 24V DC Input...

Page 7: ...X 08 XX 10 XX 11 XX 12 XX 15 XX 16 XX 17 XX 18 XX 19 XX 31 XX 32 XX MEDIA LED STEADY MEDIA_CARDS 02 XX 04 XX UI Error Indication Each error type is indicated by illuminating the appropriate indicator...

Page 8: ...X 07 XX 24 XX 25 XX 33 XX 34 XX INFORMATION LED FLASHING CRITICAL_ERROR 13 XX 14 XX 20 XX 21 XX 26 XX 28 XX 29 XX CLEANING LED EQUAL FLASH CLEAN_REQUIRED 27 XX LED CONFIGURATION POWER LED BEHAVIOUR IN...

Page 9: ...LASH EVERY 1sec EQUAL FLASH About 0 5 secs WAITING FOR CLEANING CARD EQUAL FLASH EVERY 1sec STEADY ON CLEANING HEARTBEAT DOUBLE PULSE EVERY 1sec OFF SOAK TESTING Self Calibrating Routine EQUAL FLASH E...

Page 10: ...entary to power the printer back on Initiate Soak Routine With the Dye Film removed and the Lid closed press the button 4 times to begin the Soak routine Self Calibration Routine Print an internal Tes...

Page 11: ...to connect this during the installation process 5 Finally please follow the on screen instructions this will guide you through the installation process With the printer driver successfully installed y...

Page 12: ...inally the MacOS Printer Driver option 3 You should now see the option to select a different Operating System OS Macintosh Apple icon or Linux Penguin icon Select the Apple icon option This will downl...

Page 13: ...ac driver option from the Magicard website the user will see the option to choose from two driver versions depending on which processor the Mac computer is using Intel or ARM The type of processor use...

Page 14: ...tallation The Driver download is shown below but in addition to this the user will also be guided by on screen instructions through each stage of the process 1 1 Open the Downloads folder 2 The Instal...

Page 15: ...Pronto 100 ID Card Printer User Guide 15 The Macintosh Driver Installation continued 4 4 Click Install Enter your admin credentials and click Install Software 5...

Page 16: ...Pronto 100 ID Card Printer User Guide 16 6 5 Installation successful Click Close to finish The Macintosh Driver Installation continued...

Page 17: ...Pronto 100 ID Card Printer User Guide 17 Mac OS Quickstart Guide 2 Select Printers and Scanners 1 Open the System Preferences...

Page 18: ...Pronto 100 ID Card Printer User Guide 18 Customising the Settings and Features...

Page 19: ...Pronto 100 ID Card Printer User Guide 19 3 2 1 4 5 6 7 8 9 10 11 12 1 2 3 4 6 8 10 5 7 9 12 11...

Page 20: ...Pronto 100 ID Card Printer User Guide 20 Configuring Settings and Features continued f a b c d e b a c d e f...

Page 21: ...indicating that CUPS has been disabled If this is the case the CUPS Web Interface can be enabled as follows Copy the following string and paste into the Terminal cupsctl WebInterface yes Press return...

Page 22: ...uct Part Number 100YMCKO Colour 100 Images MD100YMCKO 3 NOTE Region Codes 2 USA 3 Europe Japan South Korea and Australia The Pronto 100 printer model only uses Dye Film with the MD prefix e g MD100YMC...

Page 23: ...mm w x h Card thickness should be as follows Standard 0 030 0 76 mm Minimum 0 020 0 51 mm Maximum 0 040 1 02 mm Do not use any cards outside the printer card thickness specification 0 50 1 27mm 20 50...

Page 24: ...rd will have a matt finish rather than the usual glossy finish The glossy side of the card can be printed on in the same way as a standard card using standard dye film The matt side has a special dye...

Page 25: ...e printer has a communication link or Status with the PC This can be done as follows 1 Open the Control Panel window When open ensure the View by option top right of window is selected to Small icons...

Page 26: ...be possible if there is no status communication between the printer and PC 5 Right click on the printer icon in the Devices and Printers window and select Printer Properties 2 and then the Network ta...

Page 27: ...rked printers 6 Select the Use Static Network settings option 4 together with the other network settings applicable to the user s network 7 Click the OK button This will exit the setup windows and sav...

Page 28: ...ou optimum print quality and prevent down time We recommend that you clean the printer s rollers and printhead each time you change the dye film A clean printer will produce superior quality ID cards...

Page 29: ...the diagram below 1 Once clean do not touch the print face The tip of the cleaning pen can itself be cleaned using an old expired cleaning card Gently rub the tip of the pen against the now dry surfac...

Page 30: ...r the hopper sensor to detect a card 4 CARD JAM Error code 4 0 Reason While moving the card forwards to the front sensor in preparation for placing it in the contactless encoding position it took too...

Page 31: ...g for the sensor to unblock Error code 4 17 Reason While moving the card into position for a printing or encoding operation it took too long for the reference edge of the card to move in front of the...

Page 32: ...head it took too long for the tacho wheel to move the required amount The film has probably either run out or snapped Error code 5 1 Reason While advancing to the next dye panel it too long for the ne...

Page 33: ...RFID tag could not be found This printed is not configured to permit tagless film Error code 6 2 Reason The fitted dye film does not have the right region code for this printer Try another roll of fil...

Page 34: ...id track number Error code 10 3 Reason The printer received a print job containing magnetic track data The number of bits specified for one of the tracks was out of range This probably means that the...

Page 35: ...justment specified for a panel was out of range This probably means the print job file was corrupt Error code 10 16 Reason The printer received a print job An area or hole setting for one of the panel...

Page 36: ...nt sensor blocked before the mid one Error code 12 4 Reason While feeding a card from the hopper the front sensor blocked before the rear one Error code 12 5 Reason While trying to feed a card from th...

Page 37: ...ol calibration the printer detected that the blue duty cycle was out of range Error code 13 12 Reason While updating the dye control calibration the printer detected that the green duty cycle was out...

Page 38: ...green duty cycles were out of range Error code 13 25 Reason While updating the dye control calibration the printer detected that the motor current and red green and blue duty cycle were out of range 1...

Page 39: ...rror code 20 5 Reason While attempting to format the SD card at the start of a soak routine the formatting process failed Error code 20 6 Reason While attempting to back up the printer settings to the...

Page 40: ...print engine MCU reported a main card drive motor fault 27 CLEAN REQUIRED Error code 27 0 Reason On start up the printer detected that it was overdue for cleaning 28 NO PRINTHEAD Error code 28 0 Reas...

Page 41: ...Pronto 100 ID Card Printer User Guide 41 CE Declaration...

Page 42: ...inst harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wi...

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