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M

ULTI

P

OINT

Workstation 

MWS8820

 

  16 

TROUBLESHOOTING TIPS

The following troubleshooting tips may help if you are experiencing any difficulties 
using our device. 

Check to make sure that all connectors are plugged in correctly. 

Make sure that the USB port that you are using is USB 2.0. 

Try a different USB 2.0 port 

Check to see that the monitor is connected correctly and the power is ON. 

Make sure to restart the server after the driver installation. 

Unplug the USB connector from MWS8820, re-insert after 10 seconds. 

Check the website to make sure you have the latest drivers. 

Reset/refresh/resynchronize your monitor. 

Full screen video display is not recommended; use Intel Sandy Bridge chipset may help 

with better performance.

For immediate support, visit http://www.mct.com.tw to find the latest documentation, 
Knowledge Base articles, and software for your device.

Copyright© 2011 Magic Control Technology Corp. All rights reserved. All trade names are registered 
trademarks of their respective owners. Features and specifications are subject to change without notice. 
Product may not be exactly as shown in the diagrams.

Summary of Contents for MULTIPOINT MWS8820

Page 1: ...MULTIPOINT Workstation MWS8820 USER MANUAL...

Page 2: ...IREMENTS 4 OPERATING SYSTEMS SUPPORTED 4 FOR OPTIMUM VIDEO DISPLAY 4 REGULATORY COMPLIANCE 5 SUPPORTED DISPLAY RESOLUTIONS 5 DEVICE INSTALLATION SOFTWARE 5 INSTALLING MWS8820 HARDWARE 8 VERIFYING THE...

Page 3: ...MWS8820 per server The MWS8820 provides an inexpensive and reliable way to expand your Windows MultiPoint Server 2011 for school and office running office application Home Entertainment and Full Scre...

Page 4: ...MULTIPOINT Workstation MWS8820 3 APPLICATION PACKAGE CONTENTS z MWS8820 z VESA Mounting kits z USB cable 2 Meters z Driver CD z User Manual...

Page 5: ...ocessors dual core is less powered and therefore only 2 to 3 workstation can be supported z Minimum disk space for setup 32 GB OPERATING SYSTEMS SUPPORTED For optimal multimedia performance we recomme...

Page 6: ...ARE Installing the device driver enables Windows MutliPoint Server 2011 to recognize the MWS8820 Please make sure the MWS8820 is unplugged from your server before executing the setup program Step 1 In...

Page 7: ...Workstation MWS8820 6 Step 2 Driver Installation Wizard click Next to continue Step 3 License Agreement review it and check I accept the terms of the license agreement Click Next to accept the License...

Page 8: ...7 Step 4 Setup is searching for installed features You may notice the screen flashes during hardware installation It is part of the normal process Step 5 Driver Installation Wizard click Finish to con...

Page 9: ...able keyboard and mouse to the MWS8820 Step 2 Connect one end of the USB cable to the MWS8820 and the other end to an available USB 2 0 port of your computer The driver installation will proceed autom...

Page 10: ...MULTIPOINT Workstation MWS8820 9 Step 2 Point to Device Manager on the left panel under Server Manager go to View and click Devices by type as the picture showed...

Page 11: ...for each connected display However if you would like to choose a different resolution follow these steps Step 1 Please follow up the procedure on illustration for getting into MultiPoint Manager as 1...

Page 12: ...orkstation MWS8820 11 Step 3 Click OK to continue Step 4 Press Ctrl Alt Delete to log in administrator into Maintenance Mode Step 5 Right click on the desktop and choose Screen Resolution from the con...

Page 13: ...om the Resolution dropdown menu suggest better using the system recommend resolution DEVICE DRIVER UN INSTALLATION The following procedure allows you to uninstall the MWS8820 device driver Please make...

Page 14: ...MULTIPOINT Workstation MWS8820 13 Step 2 Double click Uninstall a program as illustrated on the screen Step 3 Select the Magic Control Technology MWS xx xx xxxx xxxx item Click Uninstall button...

Page 15: ...MULTIPOINT Workstation MWS8820 14 Step 4 Click OK to continue Step 5 Select Yes I want to restart my computer now and click Finish to reboot The driver is now uninstalled...

Page 16: ...MULTIPOINT Workstation MWS8820 15 VESA MOUNTING...

Page 17: ...he USB connector from MWS8820 re insert after 10 seconds Check the website to make sure you have the latest drivers Reset refresh resynchronize your monitor Full screen video display is not recommende...

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