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3.4 Troubleshooting
FAULT
CAUSE
SOLUTION
The radio module is not
transmitting
Electrical or electronic
devices interfere with
the signal
Move devices to a sufficient distance
away
Move the receiver closer
Battery empty
Contact the manufacturer
NFC connection failure
No or difficult connec-
tion to the NFC port
Place the smartphone so that its
NFC port is above that of the radio
module.
With some smartphones that have
a weak NFC antenna, the operation
could be difficult or impossible.
Try with a different phone model.
Module activation error
No or difficult connec-
tion to the NFC port
Place the smartphone so that its
NFC port is above that of the radio
module.
With some smartphones that have
a weak NFC antenna, the operation
could be difficult or impossible.
Try with a different phone model.
Failed installation of the
json configuration file in
the app folder
Install the configuration file on the
smartphone as explained in the app
manual.
l
WARNING!
For a complete list of alarms, please refer to the specific manual.
