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48

SDR 24/96

SDR 

24/

96

Appendix A: Troubleshooting and Service

If you think your SDR24/96 has a problem, please do everything you can to
confirm it before calling for service, including reading through the following
Troubleshooting section. Doing so might save you from the deprivation of your
Mackie Digital Audio Recorder and the associated suffering.

Of all Mackie products returned for service (which is hardly any at all), roughly
50% are coded “CND” — Could Not Duplicate, which usually means the problem
lay somewhere else in the system. These may sound obvious to you, but here are
some things you can check:

Troubleshooting

No power!

•  Our favorite question: Is it plugged in? Make sure the detachable linecord

is pushed firmly into the AC socket on the back of the SDR24/96. Make
sure the AC outlet is live (check with a tester or lamp).

•  Our next favorite question: Is the 

POWER

 switch on? If not, try turning it

on.

•  Is the red LED above the power switch lit? If not, make sure the AC outlet

is live. If so, refer to “No Sound” below.

•  The AC line fuse inside the cabinet is blown. This is not a user-serviceable

part. Refer to “Repair” on the next page to find out how to proceed.

No sound getting recorded

•  Is the Input Type Select (

SETUP:I/O:Page Right:Page Right:INPUT

TYPE SELECT

) correctly set to the inputs you are using, analog or

digital?

•  Is the signal source turned up? Make sure the signal from the mixing

console is high enough to move the meters on the SDR24/96.

No sound on playback

•  Are the tracks mapped directly to the outputs? If you have customized the

track-to-output mapping (

SETUP:I/O:Page Right:TRACK OUTPUT

SELECT

), make sure you are monitoring the correct output to listen to the

desired track(s).

Can’t rewind to zero

•  Is the transport offset (

SETUP:Transp:Page Right:TrOf

) set to something

other than zero? The transport locator time will be offset by whatever
value is entered in the transport offset field.

Noise/Hum

•  Check the signal cable between the mixer and the recorder. Make sure all

connections are good and sound.

•  Make sure the signal cable is not routed near AC cables, power

transformers, or other EMI-inducing device.

•  Is there a light dimmer or other SCR-based device on the same AC circuit

as the monitor? Use an AC line filter or plug the amplifier into a different
AC circuit.

•  If possible, listen to the signal source with headphones plugged into the

console. If it sounds noisy there, the problem’s not in the SDR24/96.

For additional up-to-date information please visit our website at www.mackie.com.

Summary of Contents for SDR24/96

Page 1: ...24BIT 16BIT TC ERROR MINUTES HOURS SECONDS FRAMES EXT CLOCK SELECT SELECT SELECT SELECT POWER 24 TRACK 24 BIT DIGITAL AUDIO RECORDER ALL INPUT AUTO INPUT PUNCH REHRSE LOOP LOCATE STORE DELETE LAST SET...

Page 2: ...nce regulations of the Canadian Department of Communications ATTENTION Le pr sent appareil num rique n met pas de bruits radio lectriques d passant las limites applicables aux appareils num riques de...

Page 3: ...2 Contents Introduction 4 Save your Box 4 How To Use This Guide 4 Conventions 5 About Tape 5 Overview 6 Setup Configuration 7 Required Equipment 7 Installation 7 I O Connections and Cables 8 8 Word Cl...

Page 4: ...or dinner this offer does not apply to dealers or distributors In the unlikely event that you should need to send the SDR24 96 back to Mackie for service please use the shipping box it came in This bo...

Page 5: ...tidbits of knowledge that will leave you wiser for the reading This icon identifies information that is critically important to the operation of the SDR24 96 So for your own sake please read these se...

Page 6: ...24 96 Audio files are saved in native Wave file format WAV Interfaces with any analog or digital console with ADAT optical I O or analog I O uses 24 bit A D and D A converters Provides three convenien...

Page 7: ...n This section describes how to connect the SDR24 96 to your console Before you begin you should choose a location for your SDR24 96 considering the following If you re not using the Remote 24 or Micr...

Page 8: ...serves as an output when generating SMPTE time code to synchronize other devices with the SDR24 96 Use a shielded 2 conductor cable with a 1 4 TS plug WORD CLOCK IN This BNC jack receives word clock...

Page 9: ...y the same rate This is usually accomplished by selecting one device as the master clock source and distributing its word clock signal to all the slave devices in the system The master is configured t...

Page 10: ...ith the SDR24 96 configured as a slave there is no need to connect the word clock connection on the SDR24 96 the SDR can derive its word clock from the Digital Optical input Make sure the sample clock...

Page 11: ...4 To install a new M 90 or PROJECT drive slide the media tray into the front panel drive bay Press it firmly into place and latch it by pressing the bail handle downward until it s fully seated 5 Inse...

Page 12: ...corder track Or you can use a combination of direct and subgroup outs The hookup diagram below shows the SDR24 96 inputs connected to the Submaster Outputs 24 8 SUBMASTER TAPE OUTPUTS 8 7 15 6 14 5 13...

Page 13: ...240V 250mA 50 60Hz 2 Connect three break out cables to the SDR24 96 Outputs top connectors Connect the plug end of the cables to the like numbered Tape Return jacks on the 24 8 console SDR24 96 Settin...

Page 14: ...Clock I O card installed SDR24 96 Settings 1 Set the Input Type SETUP I O INPUT TYPE SELECT to ADAT for Inputs 1 8 9 16 and 17 24 2 If the SDR24 96 is the clock master set the Sample Clock to Interna...

Page 15: ...IN When the D8B is Master the SDR24 96 can derive its clock from the Digital Optical Input DIO 8 Cards Clock I O Card Digital 8 Bus SYNC ALT I O TAPE IN OUTS WORD CLOCK OUT APOGEE CLOCK I O WORD CLOCK...

Page 16: ...he Remote 24 or to the TO SDR REMOTE JACK on the Micro Remote It s OK to plug or unplug either remote with the SDR24 96 powered on Footswitch Optional For hands free do it yourself punches and Play St...

Page 17: ...etc 5 Select Custom to route inputs to different track numbers You can assign an input to more than one track If an input is routed to an alternate track i e Input 1 to Track 9 the Input Type assignm...

Page 18: ...tup menu Since these settings depend on how the SDR is connected to the console these are global settings and are project independent Toconfiguretheinputtypeformat 1 Press SETUP to enter the SETUP MEN...

Page 19: ...allows the SDR24 96 to sync to an external time code source In Play mode the PLAY LED blinks until the SDR begins receiving valid time code When valid time code is detected the PLAY LED lights steadil...

Page 20: ...rs in the status display LTC Output This setting turns the SMPTE LTC OUT on or off SETUP Sync Page Right Ltc0 Turn this on when the SDR24 96 is generating master SMPTE time code MTC Output This settin...

Page 21: ...for 24 track recording Creating a New Project Now that you have a few basics down you re ready to start recording First you ll need to create a new Project Typically a Project is a song radio spot or...

Page 22: ...press OpenAs Project opened appears in the display and then the name of the project Note The name of the original project appears in the display regardless of which version of the project project file...

Page 23: ...Files Menu select Delete 2 The Startup project name appears in the display Use the buttons to scroll through the list of project files 3 When the project name you want to delete appears in the display...

Page 24: ...aracter of the name Use the increment Inc and decrement Dec buttons to change the highlighted character It scrolls through a modified ASCII character set Use the button to move to the next character 6...

Page 25: ...character 5 Press the Page Left button when finished and then select OK Project renamed appears in the display to confirm that the project was successfully renamed Purging a Project The purge command...

Page 26: ...Fast Wind also punches out of record and cancels master record standby If there are unsaved recording passes the recording passes and project file are automatically saved to disk When pressed from sto...

Page 27: ...cord Page Right RecBt recording can be toggled during play by pressing only the RECORD button Serial 9 Pin The SERIAL 9 PIN connector on the rear panel of the SDR24 96 is provided for connecting trans...

Page 28: ...ime to zero 5 Press Page Right to change the current locator time A blinking cursor appears over the first numeral of the current locator time Use the increment Inc and decrement Dec buttons to change...

Page 29: ...sp to enter the TRANSPORT OPTIONS menu 3 Press the Page Right button and select RelOf The current relative offset time appears in the display 4 Select Zero to reset the relative offset time to zero 5...

Page 30: ...k or record a section of the project repeatedly from a preset starting time to a preset ending time Locate The SDR24 96 has four numbered Locates The numbered Locates can be set either from the front...

Page 31: ...looping will not occur With Loc3 4 PreR PostR selected Locates 3 and 4 double as start and end points for looped playback Locates 1 and 2 do not loop If Auto Punch is enabled Loc3 and Loc4 become the...

Page 32: ...ou can also mute individual tracks Mute The Track Mute menu TRACK Mute toggles muting for each track When a track is muted its corresponding meter is also muted no indication Use the Page Right button...

Page 33: ...e the preroll time A blinking cursor appears over the first numeral of the preroll time Use the increment Inc and decrement Dec buttons to change the highlighted numeral Use the button to move to the...

Page 34: ...he virtual track selection is automatically incremented by one After 8 takes virtual track 8 will continue to be re recorded with additional passes until you manually move to another virtual track it...

Page 35: ...are not armed only monitor the playback of previously recorded audio When Auto Input is on armed tracks monitor their inputs in Stop Fast Forward Rewind and Record In Play you hear only what s already...

Page 36: ...c range Nonetheless it is always better to be conservative and avoid the risk of overload than to try squeezing the last ounce of dynamic range from the signal 3 Alternately if you have a tone generat...

Page 37: ...the transport buttons FAST FWD REWIND PLAY or by entering the exact time in the current locator time in the Transport Options Menu SETUP Transp Page Right CurLoc 2 Press STORE The Store LED lights 3...

Page 38: ...and Loc2 contain the desired loop points 2 Arm one or more tracks and park the transport comfortably before the Punch in point or enable Always Preroll Before Locator SETUP Record PreLoc to subtract t...

Page 39: ...ign the remote footswitch function 1 The remote footswitch function is assigned in the System menu under Remote Footswitch SETUP Page Right System RemSw 2 Use the buttons to select Stop Play or Punch...

Page 40: ...are used to select tracks for editing Upon exiting edit mode all the Record Ready buttons are cleared Edit actions are performed using a clipboard Some edit operations move or copy selections from th...

Page 41: ...nd the later audio slides backward in time to join it The deleted audio is put on the clipboard and replaces the previous content The cut action is added to the history list and can be undone Copy Thi...

Page 42: ...any existing audio on the selected tracks Silence gaps pasted from the clipboard remain silent The clipboard content is unchanged The paste action is added to the history list and can be undone Place...

Page 43: ...s you are asked if you want to keep the audio If the audio is not kept No all the operations including and beyond above the recording pass disappear from the history list If the audio is kept Yes the...

Page 44: ...Menu The Disk Utility menu under SETUP allows you to mount format and defragment a drive Mount Drive Select Mount SETUP Page Right Disk Mount anytime you change drives in the Mackie Media Bay The SDR...

Page 45: ...ates the progress of the operation in percentages System Menu The System menu provides options for transferring files to a computer through the USB port for footswitch control and for setting the date...

Page 46: ...drive to access project and audio files and copy and delete files using the standard edit or drag and drop functions in Explorer If using a Mac OS the SDR24 96 appears as a drive on the desktop You ca...

Page 47: ...next numeral 4 Press the Page Left button when finished and then select OK to save the new date Time The Time option SETUP Page Right System Page Right Time allows you to enter the current time This i...

Page 48: ...proceed No sound getting recorded Is the Input Type Select SETUP I O Page Right Page Right INPUT TYPE SELECT correctly set to the inputs you are using analog or digital Is the signal source turned up...

Page 49: ...sponsible for any damage that occurs due to non factory packaging 5 Include a legible note stating your name shipping address no P O boxes daytime phone number RA number and a detailed description of...

Page 50: ...itachi H8S 2357 w 128k internal Flash memory Internal RAM 8 MB DRAM Hard Disk Internal Capacity 20 GB 90 minutes 24 tracks at 48 kHz Mackie M90 Media Capacity 20 GB 90 minutes 24 tracks at 48 kHz Hard...

Page 51: ...he System Software From time to time Mackie may release updated versions of the SDR24 96 operating system on our website at www mackie com The file can be downloaded easily from the SDR24 96 section o...

Page 52: ...8 female XLR s DTM Series DB25 to 8 male XLR s Standard lengths 3 4 5 7 meters ADAT Optical Interface Cables OPT Series Standard ADAT Optical cables OPM Series Jacketed ADAT Optical cables w metal hea...

Page 53: ...AES EBU and or 75 word clock and video cables Apogee Electronics Corporation 3145 Donald Douglas Loop South Santa Monica CA 90405 3210 Tel 310 915 1000 Fax 310 391 6262 http www apogeedigital com Cana...

Page 54: ...SHOCK DO NOT OPEN REPLACE WITH THE SAME TYPE FUSE AND RATING DISCONNECT SUPPLY CORD BEFORE CHANGING FUSE UTILISE UN FUSIBLE DE RECHANGE DE M ME TYPE DEBRANCHER AVANT DE REMPLACER LE FUSIBLE WARNING TO...

Page 55: ..._______________________________________________________________________ ________________________________________________________________________________________________ _______________________________...

Page 56: ...20 Wood Red Rd NE Woodinville WA 98072 USA US Canada 800 898 3211 Europe Asia Central South America 425 487 4333 Middle East Africa 31 20 654 4000 Fax 425 487 4337 www mackie com E mail sales mackie c...

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