Owner’s Manual
Owner’
s Manual
A.
LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product for a period
of
one year
from the original date of purchase. You may
purchase an additional 24-month Extended Warranty (for a
total of 36 months of coverage). Visit our website and follow
the “Product Registration” links for details (www.mackie.com).
If any defects are found in the materials or workmanship or
if the product fails to function properly during the applicable
warranty period, LOUD Technologies, at its option, will
repair or replace the product.
This warranty applies only to
equipment sold and delivered within the U.S. and Canada
by LOUD Technologies Inc. or its authorized dealers.
B.
For faster processing, register online at www.mackie.com,
or you may fill out and mail in the product registration card
included with this manual.
C.
Unauthorized service, repairs, or modification of Mackie
products will void this warranty. To obtain repairs or
replacement under warranty, you must have a copy of your
sales receipt from the authorized Mackie dealer where you
purchased the product. It is necessary to establish purchase
date and determine whether your Mackie product is within
the warranty period.
D.
To obtain warranty repair or replacement:
1.
Call Mackie Technical Support at 800/898-3211,
7 AM to 5 PM Monday through Friday (Pacific Time) to get
authorization for repair or replacement. Alternately, go to
the Mackie website, click “Support” (www.mackie.com/
support), and follow the instructions for reporting a warranty
issue and submitting a request for an advance replacement.
2. Advance Replacement:
Mackie will ship a replacement
unit to you along with an invoice for the suggested retail
price of the replacement unit. You must return the defective
unit immediately to cancel the invoice. If you do not return
the defective unit within 30 days, you must pay the full
amount stated in the invoice to satisfy your debt.
3. Repair:
When you call Mackie Technical Support, explain
the problem and obtain a Service Request Number. Have
your Mackie product’s serial number ready. You must have
a Service Request Number before you can obtain factory-
authorized service.
• Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, your daytime phone number and return street
address (no P.O. boxes or route numbers, please!), and
the Service Request Number. If we cannot duplicate the
problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time
and parts.
• Ship the product in its original shipping carton,
freight
prepaid
to the authorized service center. Write the Service
Request Number in BIG PRINT on top of the box. The
address of your closest authorized service center will be
given to you by Technical Support, or it may be obtained
from our website. Once it’s repaired, the authorized service
center will ship it back by ground shipping, pre-paid (if it
qualified as a warranty repair).
Note:
Under the terms of the warranty, you must ship or drop-
off the unit to an authorized service center. The return ground
shipment is covered for those units deemed by us to be under
warranty.
Note:
You must have a sales receipt from an authorized Mackie
dealer for your unit to be considered for warranty repair.
IMPORTANT: Make sure that the Service Request
Number is plainly written on the shipping carton. No
receipt, no warranty service.
E.
LOUD Technologies reserves the right to inspect
any products that may be the subject of any warranty
claims before repair or replacement is carried out. LOUD
Technologies may, at our option, require proof of the original
date of purchase in the form of a dated copy of the original
dealer’s invoice or sales receipt. Final determination of
warranty coverage lies solely with LOUD Technologies.
F.
Any products returned to one of the LOUD Technologies
factory-authorized service centers, and deemed eligible
for repair or replacement under the terms of this warranty
will be repaired or replaced. LOUD Technologies and its
authorized service centers may use refurbished parts for
repair or replacement of any product. Products returned
to LOUD Technologies that do not meet the terms of this
Warranty will not be repaired unless payment is received
for labor, materials, return freight, and insurance. Products
repaired under warranty will be returned freight prepaid by
LOUD Technologies to any location within the boundaries of
the USA or Canada.
G.
LOUD Technologies warrants all repairs performed
for 90 days or for the remainder of the warranty period.
This warranty does not extend to damage resulting from
improper installation, misuse, neglect or abuse, or to
exterior appearance. This warranty is recognized only if
the inspection seals and serial number on the unit have not
been defaced or removed.
H.
LOUD Technologies assumes no responsibility for the
timeliness of repairs performed by an authorized service
center.
I.
This warranty is extended to the original purchaser.
This warranty may be transferred to anyone who may
subsequently purchase this product within the applicable
warranty period for a nominal fee (extended warranties
are not transferable). A copy of the original sales receipt is
required to obtain warranty repairs or replacement.
J.
This is your sole warranty. LOUD Technologies does
not authorize any third party, including any dealer or
sales representative, to assume any liability on behalf of
LOUD Technologies or to make any warranty for LOUD
Technologies Inc.
K.
THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC.
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
AND IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE WARRANTY GIVEN ON THIS PAGE SHALL
BE STRICTLY LIMITED IN DURATION TO ONE YEAR
FROM THE DATE OF ORIGINAL PURCHASE FROM AN
AUTHORIZED MACKIE DEALER. UPON EXPIRATION
OF THE APPLICABLE WARRANTY PERIOD, LOUD
TECHNOLOGIES INC. SHALL HAVE NO FURTHER
WARRANTY OBLIGATION OF ANY KIND. LOUD
TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE
PRODUCT OR ANY WARRANTY CLAIM. Some states do
not allow exclusion or limitation of incidental, special,
or consequential damages or a limitation on how long
warranties last, so some of the above limitations and
exclusions may not apply to you. This warranty provides
specific legal rights and you may have other rights which
vary from state to state.
Please keep your sales receipt in a safe place.
EX12 Limited Warranty
