Mace 10 Beta Page 75 User Manual Download

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6.4 - Pro Surveillance System

The

New

MACE Pro Surveillance System lets you view live video, search and playback

files and configure the DVR over the network

Key Features

♦

Connect to multiple DVRs

♦

View up to 25 cameras simultaneously

♦

Auto-record function with network drive capability

Note

This client software is compatible with the RT3 series DVR,

do not use any other client

software as this may cause problems within the settings

DVR Manual

Networking

Summary of Contents for 10 Beta

Page 1: ...DVR Manual Version 10 Beta...

Page 2: ...Copyright Mace Security International 2008...

Page 3: ...nt Panel Operation 10 2 2 USB Mouse 15 2 3 IR Remote Control 17 Chapter 3 Basic Settings 19 3 1 Logging into the System Menu 19 3 2 System Settings 20 3 3 General 22 3 4 Encode 24 3 5 Schedule 28 3 6...

Page 4: ...illance System Installation 64 6 4 2 Using the Pro Surveillance System 66 6 5 Remote Client 70 6 5 1 Remote Client Installation 71 6 5 2 Using the Remote Client 73 6 6 Troubleshooting 76 Chapter 7 PTZ...

Page 5: ...ual Record 106 9 5 Accounts 107 9 6 Auto Maintenance 111 9 7 TC Adjust 111 9 8 Color Setting 112 Chapter 10 Troubleshooting 114 10 1 Information Menu 114 10 1 1 HDD Info 114 10 1 2 BPS 116 10 1 3 Syst...

Page 6: ......

Page 7: ...the accessory box of your DVR will be the following items 400RT2 800RT2 and 56MR models only RT3 models only 1 Software CD Power Cable USB Mouse User Manual IR Remote Control Network Cable Mounting Br...

Page 8: ...ces routers modems etc Avoid extreme heat Avoid direct sunlight Avoid excessive humidity Maintain horizontal mounting Avoid excessive vibrations Do not place other devices on top of the DVR Operate in...

Page 9: ...e MSP KBD and troubleshooting only E Alarm RS 485 use with the PTZ Decoder for Alarm PTZ control F VGA G USB H Ethernet I Audio Output J Video Output K Video Inputs L Audio Inputs C A B C D E F G H I...

Page 10: ...t 2 H VGA I RS 232 for use with the MSP KBD and troubleshooting only J Alarm RS 485 K USB L Ethernet MR Series only RT3 Series only A 12V Power Input B Alarm RS 485 use with the PTZ Decoder for Alarm...

Page 11: ...MM Series only A Audio Inputs B Video Inputs C Audio Outputs D Video Outputs E AUX Audio F VGA G RS 232 for use with the MSP KBD and troubleshooting only H Ethernet I USB J Alarm RS 485 K 12V Power I...

Page 12: ...Image Resolution NTSC PAL Real Time Monitor D1 704x480 704x576 Playback HD1 352x480 352x576 CIF 352x240 352x288 NTSC PAL Real Time Monitor D1 704x480 704x576 Playback CIF 352x240 352x288 Video Record...

Page 13: ...eous network playback Triplex Image Resolution NTSC PAL Real Time Monitor D1 704x480 704x576 Playback CIF 352x240 352x288 Video Recording Rate NTSC 1F s 7F s PAL 1F s 7F s Adjustable Video Image Quali...

Page 14: ...704x480 704x576 Playback D1 704x480 704x576 2CIF 704x240 HD1 352 x 480 CIF 352x240 352x288 QCIF 176x120 176x144 Video Recording Rate NTSC 1F s 30F s PAL 1F s 25F s Adjustable D1 Resolution on 16 Chann...

Page 15: ...ltaneous Network playback Pentaplex Image Resolution NTSC PAL Real Time Monitor Playback CIF 352x240 352x288 Video Recording Rate NTSC 1F s 7F s PAL 1F s 6F s Adjustable Video Image Quality 6 Differen...

Page 16: ...DVR Manual System Navigation...

Page 17: ...er Power Button Press once to turn on DVR press and hold for 3 seconds to turn off DVR CD DVD Drive Eject disc tray by pressing this button located behind the front panel cover Previous File During pl...

Page 18: ...key when entering system password Press in HDD info menu to shift between drive space and recorded time display Fast Forward Press for 4x 8x and 12x normal playback speed Play Pause Play or pause play...

Page 19: ...ted to proceed Directional Arrows Press left or right to select menu items Press up or down to change menu items Press right during playback to skip forward Press up or down during playback to change...

Page 20: ...r See page 12 for a full description Reverse Play Pause Play or pause playback in reverse Reverse Play Pause Play or pause playback in reverse Previous File During playback press to play previous file...

Page 21: ...en entering system password Esc Esc Press to return to previous menu exit menu or cancel playback Reverse Play Pause Play or pause playback in reverse Slow Speed Change playback speed to 1 4 1 8 1 16...

Page 22: ...drop down list Click on menu function to perform save copy baste backup search etc Double click on channel name to full screen Double click on desired file to playback Click and drag on selected area...

Page 23: ...Record Menu for manual or schedule recording Enable or disable alarm outputs Enable or disable alarm inputs Open Video Matrix menu Open main menu Scroll Wheels Functions Scroll between items in drop...

Page 24: ...2 3 IR Remote Control DVR Manual System Navigation 17...

Page 25: ...on in motion detection menu Backspace when entering system password Shift between drive space and recorded times display in HDD info menu Esc Esc Press to return to a previous menu exit menu or cancel...

Page 26: ...DVR Manual Basic Settings...

Page 27: ...of the following Left clicking once on the screen Pressing Enter on the front panel Press the Enter Menu key on the IR Remote This will bring up the System Login screen Using the numerical pad or mous...

Page 28: ...please press Enter wherever a click is specified The System menu Figure 3 21 gives you access to all of the DVRs settings Click on Setting to continue Figure 3 21 Once in the Settings menu you will ha...

Page 29: ...For this chapter we will be focusing on the General Encode Schedule and Display menus Click on General to continue Figure 3 22 DVR Manual Basic Settings 21...

Page 30: ...e if Spanish required HDD Full This specifies what action the DVR performs when all hard drives become full By default this is set to Overwrite to prevent the loss of video When set to Stop the DVR wi...

Page 31: ...Figure 3 31 To save your settings click on at the bottom of the screen To default settings click on at the bottom of the screen DVR Manual Basic Settings 23...

Page 32: ...he menu Settings can be individually assigned to each channel Figure 3 41 Channel Select channel 1 16 or All for setting to be applied to Compression By default set to H 264 this setting may also incl...

Page 33: ...amount of compression used to encode the video files with 1 being the highest compression and 6 using little to no compression at all Frame rate Adjust the amount of frames the DVR records per second...

Page 34: ...Cover Area Simply use the mouse to click and drag privacy mask where needed Figure 3 43 Channel Time Display You can also move the Channel name to a desired position on the video channel Figure 3 44 a...

Page 35: ...he screen To copy your settings to a different channel click at the bottom of the screen To paste copied settings to a different channel click at the bottom of the screen To default your settings clic...

Page 36: ...ased on when motion is triggered Redundancy This feature is meant to work with a drive that is set to redundant this is considered the internal RAID function of the DVR and will make a copy of any sch...

Page 37: ...he screen To copy your settings to a different channel click at the bottom of the screen To paste copied settings to a different channel click at the bottom of the screen To default your settings clic...

Page 38: ...From the System menu click on then to enter the menu Figure 3 61 To save your settings click on at the bottom of the screen To default settings click on at the bottom of the screen DVR Manual Basic S...

Page 39: ...ve record icon signal diagnostic and motion detect icons from real time monitor view Enable Tour Select this function to enable the camera tour on the primary display below are the available single an...

Page 40: ...DVR Manual Searching Video...

Page 41: ...Chapter 4 Searching Video 4 1 Search Menu First log into the DVR as described in 3 1 Logging into the System menu Click on to continue The search window will appear Continue on next page 32...

Page 42: ...layback and backup video files to a CD or USB disk The other features available on our systems include Digital Zoom Single and Dual channel playback Calendar view with recorded dates highlighted Searc...

Page 43: ...Type Choose between All default MD and Alarm record search C Channel Select Channels 1 16 Some versions allow you to search 2 channels simultaneously D Results Window After a search is performed resu...

Page 44: ...speed Slow Play Playback at 1 4 1 8 1 12 or 16 normal speed Fast Play Play at 4x 8x and 12x normal speed Previous Frame During paused playback lets you search frame by frame in reverse Next Frame Duri...

Page 45: ...the desired files from the search list by checking them then click on To bring up the backup menu Figure 4 31 From this screen you can select the backup device and then backup During playback click an...

Page 46: ...Advanced Search Features cont d Figure 4 32 Then click once in the selected area to digitally zoom Figure 4 33 Right click to return to normal viewing size Figure 1 33 DVR Manual Searching Video 37...

Page 47: ...DVR Manual Searching Video...

Page 48: ...DVR Manual Backup Video...

Page 49: ...p of weeks worth of video onto these types of media is not recommended 38 Media Type Capacity Requirement CD R 650MB 700MB None CD RW 650MB 700MB Erase contents if being reused DVD R 3 95GB 4 71GB DVD...

Page 50: ...the DVR as described in 3 1 Logging into the System menu Click on to continue The backup window will appear 5 2 1 RT3 Style Menu Figure 5 21 Note The CD DVD USB capacity will not display unless device...

Page 51: ...how unless you insert the disc before enter ing the backup menu You can also click to refresh the disk information D Device Status Will display whether the device is ready for backup or has an error E...

Page 52: ...of records you can search from this includes All MD and Alarm C Channel Selects which channel to search in the backup results you can change this and backup files from different channel in the same c...

Page 53: ...backup list H Backup List Displays all of the file information this includes the Record number Channel Type Start and End Time along with the file size I Space Required Space Remaining Shows the requi...

Page 54: ...into the System menu Click on to continue The backup window will appear The first selection will be the menu Figure 5 23 Figure 5 23 From this menu you should press if you are using a USB drive this...

Page 55: ...After doing a Right click to return to the previous menu click to perform a backup For instruction please refer to 5 21 RT3 Style Menu DVR Manual Backup Video 44...

Page 56: ...ftware The MACE Player is a powerful tool for viewing your DVR s video files and is compatible with any version video file downloaded from a Mace DVR Figure 5 31 5 3 1 Installation After downloading t...

Page 57: ...y where you would like to install the player By default the location is C Program Files Mace Security Mace Player After clicking next you will be asked to select the location of the program in the Sta...

Page 58: ...Installation cont d Click close to complete the installation Figure 5 36 DVR Manual Backup Video 47...

Page 59: ...ile Types to which you want to click OK There are 3 ways to open DVR files with the player 1 Double click on a file with the extension dav or mp4 the video window will appear Figure 5 36 2 Click the b...

Page 60: ...button clicking on the button next to the Mace logo allows you to change the parameter settings of the player Figure 5 39 Figure 5 39 Note The settings in this menu should only be altered if you are e...

Page 61: ...e an avi file in the same directory Note Please make sure that the file is not on a CD when converting this will result in an error because the CD will not allow a file to be written to it Copy the ne...

Page 62: ...DVR Manual Networking...

Page 63: ...nfiguration for both local and remote Access installing and using the client software along with common troubleshooting tips 6 1 Network Menu Overview First log into the DVR as described in 3 1 Loggin...

Page 64: ...ask Defines the subnet that is being used on the local network wherever there is a 255 both the IP and Gateway should match in the corresponding fields C Gateway Also known as the default gateway this...

Page 65: ...to a different port you must type the full address along with the port number ex http 192 168 1 108 81 F Protocol Protocol used for web viewing G Max Connection Defines the maximum amount of users th...

Page 66: ...d to connect to the DVR using a Dynamic Domain Name Server An external server is required for this function Enable PPPoE You can use this feature to configure the DVR directly to a DSL provider s mode...

Page 67: ...perfect example of how a beginner first interprets their network Each of these devices has an IP subnet mask and gate way it uses to send and receive information Step 1 Using the ipconfig command in...

Page 68: ...e cmd this will bring up the run dialog Step 2 In the run dialog type the letters cmd and click OK The command prompt screen will appear Step 3 Type ipconfig and press Enter The information displayed...

Page 69: ...e network Subnet Mask Use the same subnet in the DVR s settings Default Gateway This is the router s IP address the DVR s gateway should be the same Step 4 With this information we can go back into th...

Page 70: ...onfigured correctly let s take a look at how our local network can now be interpreted Note The modem s IP address is not mentioned because the modem should be in bridged mode and therefore the modem w...

Page 71: ...Step 5 Test the connection by using Internet Explorer type the IP address DVR Manual Networking 59...

Page 72: ...o allow remote access of a network using specific ports Our DVRs use 2 ports to transmit data 80 and 37777 These ports can be changed depending on what the network allows some ISPs Internet Service Pr...

Page 73: ...tion on where this is located SPI Stateful Packet Inspection must also be dis abled this setting is usually found in modem routers Step 3 Find the port forwarding menu in your router this menu goes by...

Page 74: ...atus page for your internet or WAN IP address Then you can have some one remotely attempting to connect to that IP using Internet Explorer The result will be the same as the local test in 6 2 Networki...

Page 75: ...re the DVR over the network Key Features Connect to multiple DVRs View up to 25 cameras simultaneously Auto record function with network drive capability Note This client software is compatible with t...

Page 76: ...l the Pro Surveillance System If you do not have a software CD please contact support mace com for a copy of the latest version Step 1 Open the installation file and click next to continue Step 2 Sele...

Page 77: ...Step 3 Choose which folder in the Start Menu you would like the program Step 4 Once the installation is complete click close to exit DVR Manual Networking 65...

Page 78: ...software is installed you must first add a device The program will ask you to select a language for operation Highlight English then click OK to continue You may be asked to add the program to the Fir...

Page 79: ...ill have connection issues The software will require you to login the default username and password is admin You can change this password in the system this is only for accessing the software Click th...

Page 80: ...ng the Pro Surveillance System cont d Enter the DVR s login information then click Save to add to the list After saving you will see the DVR in the Device List close to continue DVR Manual Networking...

Page 81: ...nect Disconnect button Click on an empty screen division then double click on any of the available cameras in the list to display The system will support up to 25 simultaneous cameras from any number...

Page 82: ...ng the software may cause issues with the DVR s settings With the remote client you can easily store multiple DVRs for easy access searching video and changing settings The latest version is available...

Page 83: ...6 5 1 Remote Client Installation Step 1 Open the installation file and click next to continue Step 2 Select the destination folder and click next DVR Manual Networking 71...

Page 84: ...Step 3 Choose which folder in the Start Menu the program will be located click next Step 4 Installation complete click close to exit DVR Manual Networking 72...

Page 85: ...6 5 2 Using the Remote Client Once the system is installed you must add a device Click Login select Network Login then click OK Click on Add to add a device DVR Manual Networking 73...

Page 86: ...ecified IP Address and Port by default the port is 37777 For more information see 6 1 Network Menu Overview then click OK Double click on the DVR s information to login entire the login username and p...

Page 87: ...Using the Remote Client cont d Click on a channel number below or Right click and select a view DVR Manual Networking 75...

Page 88: ...6 6 Troubleshooting For troubleshooting please contact our technical support 1 866 392 MACE DVR Manual Networking 76...

Page 89: ...DVR Manual Networking 77...

Page 90: ...DVR Manual PTZ Installation...

Page 91: ...diagrams for all model DVRs how to control the PTZ using both the DVR and the PTZ Controller and cover all the features available when using the Mace Protocol 7 1 Connections The RT series 800HP and 1...

Page 92: ...The 400HP 400RT2 800RT2 and 56MR all use a PTZ decoder for control The 400MM is unique in its connection for RS 485 control DVR Manual PTZ Installation 79...

Page 93: ...s We recommend that you use 24AWG CAT5 shielded twisted pair or better for RS 485 communication from any PTZ to the DVR The maximum distance you can run without any repeaters is 1 000 meters or 3 280...

Page 94: ...nfiguration First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the PTZ Menu A Channel Select the appropriate Channel where the PTZ is going to be displayed...

Page 95: ...n bits E Data Bits By default 8 only change this if your installation requires it F Stop Bits Default is 1 change if necessary G Parity None by default Note If you are using more than 1 PTZ make sure...

Page 96: ...e Step 1 Double click on the desired channel name so that it is full screen Step 2 Right click anywhere on the screen and select Pan Tilt Zoom from the list Method 2 Using the DVR Front Panel or IR Re...

Page 97: ...with Page 1 Standard Control Speed Setting Increasing this number will make the camera more sensitive to PTZ movement Pan Tilt Zoom Directional Arrows You can use the 8 Directional pad to move to the...

Page 98: ...rea that you want to zoom in on Figure 7 34 Additionally you can do the reverse and zoom out Figure 7 35 Figure 7 34 Figure 7 35 Right click once to return to the previous screen Note This feature is...

Page 99: ...Brings up a menu from which you can add presets add presets to tours and pat terns along with a border left right control for easy preset assignment Click on Page Switch to view the next page of funct...

Page 100: ...and Pattern Calls the number specified by clicking on each function Aux On Off If you are using the PTZ camera s AUX you can enable disable it from this screen AutoScan Pan Starts the default Scan or...

Page 101: ...ngs change Note These functions use the default protocol commands some functions may differ depending on the protocol used The Mace protocol supports all functions 7 1 2 Using Internet Explorer You ca...

Page 102: ...PTZ camera Similar to the DVR s control point you can use the Set function to program presets tours etc Figure 7 41 Figure 7 40 Figure 7 41 Clicking Page Switch will bring up a second page of functio...

Page 103: ...necting to the DVR full screen the desired channel then click on the PTZ bar to open the PTZ control menu Figure 7 44 Figure 7 44 Figure 7 45 By clicking on you will open the Advanced PTZ functions be...

Page 104: ...t solves most of these issues There are 5 major factors that should be considered 1 Bad Addressing 2 Wrong Protocol 3 Incorrect Baud Rate 4 Insufficient cable gauge 5 Wrong power supply Step 1 Reboot...

Page 105: ...erify that the power supply being used is using the proper current 24VAC or 12VDC ahd has the correct Amps or VA Using the wrong power supply normally causes these symptoms No Video Video but no contr...

Page 106: ...DVR Manual Other Settings...

Page 107: ...ngs This chapter discusses Display Motion Detection and RS 232 Settings 8 1 Display First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the Display menu Cont...

Page 108: ...annel Name Modify the channel names by clicking on and then using the mouse you can modify each channel s name Figure 8 12 C Time Channel Display Enable or disable system time and channel names from b...

Page 109: ...bling this will perform a tour of the channel views selected F Interval The amount of dwell time between every selected tour view 8 2 Motion Detection First log into the DVR as described in 3 1 Loggin...

Page 110: ...Video Loss will start recording on multiple channels when video is completely lost Mask Detect will start recording on multiple channels when the DVR senses a camera is being covered will Motion Dete...

Page 111: ...recording Enable Tour Elect this function if you would like to have the DVR automatically full Screen the channel when motion is detected PTZ Preset If this channel has a PTZ configured you can select...

Page 112: ...ut Allows you to set triggers on connected alarm devices Period 1 2 Specifies up to 2 different periods during with alarm devices will be used 8 3 Alarm I O First log into the DVR as described in 3 1...

Page 113: ...is automatically full screens the channel when an alarm is triggered Record Channel The system will start recording the specified channel Latch The duration of the alarm when triggered PTZ Preset Have...

Page 114: ...then to enter the RS 232 menu Function Select the function of the RS 232 connection of the DVR there are multiple settings including Keyboard which is used when controlling the DVR with the MSP KBD c...

Page 115: ...Data Bits 8 by default only change if installation requires it Stop Bits 1 by default change if necessary Parity Non by default DVR Manual Other Settings 101...

Page 116: ...DVR Manual Advanced Settings...

Page 117: ...ttings This chapter will cover many of the advanced settings in detail 9 1 HDD Management First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the menu Contin...

Page 118: ...as the master on the IDE channel Slave Slave means that there is a drive configured as a slave on the same IDE channel as a Master Note A defective drive will show an X Alarm Set You can set an alarm...

Page 119: ...will let you search but does not store any new video Redundant Sets the drive as RAID when used with the Extr Stream function in Encode Format Erases all video on selected drive click to perform the...

Page 120: ...r the Alarm Output menu This screen shows you which Alarm Outputs are being used 9 3 Alarm input First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the Alar...

Page 121: ...ecord First log into the DVR as described in 3 1 Logging into the System menu Click on then to enter the Manual Record menu Choose between Schedule or Manual Start Stop Recording DVR Manual Advanced S...

Page 122: ...into the System menu Click on then to enter the Accounts menu Add User Add new users to the system and set the desired permissions Figure 9 51 Add Group Create new groups in the system and give them s...

Page 123: ...Figure 9 51 Figure 9 52 DVR Manual Advanced Settings 108...

Page 124: ...Modify User Change user permissions and what group they are in Modify group Change group permissions DVR Manual Advanced Settings 109...

Page 125: ...Advanced Settings cont d Modify Password Use to change account passwords DVR Manual Advanced Settings 110...

Page 126: ...nce feature can perform a scheduled reboot of the system once a week to ensure system stability you can also set the DVR to Auto Delete video files that are older than a certain amount of days 9 7 TV...

Page 127: ...centered Note You can also see these adjustments in real time if you are using a USB mouse 9 8 Color Setting To adjust a channel s individual color setting full screen the channel right click and sele...

Page 128: ...the Color Setting menu You can adjust each channel s color setting and make 2 different periods for day night purposes You can also adjust the Gain control to boost a weak video signal DVR Manual Adv...

Page 129: ...DVR Manual Advanced Settings...

Page 130: ...DVR Manual Troubleshooting...

Page 131: ...hooting 10 1 Information Menu The information menu helps troubleshoot various issues below is an overview of the functions found within this menu 10 1 1 HDD Info First log into the DVR as described in...

Page 132: ...h a O Slave Lists any drive that is set to slave on the corresponding IDE channel This menu will display total and free space on all drives along with a detailed analysis of each drive that is install...

Page 133: ...DD Info menu will appear Here you can see the available search times that are on the DVR with individual times shown per hard drive 10 1 2 BPS First log into the DVR as described in 3 1 Logging into t...

Page 134: ...R The wave will give you a visual representation of this usage KB s Kilobytes per second MB H Megabytes per hour 10 1 3 System Log First log into the DVR as described in 3 1 Logging into the System me...

Page 135: ...an view many different things in the log like what users have logged in to the system irregular reboots settings changed etc You can also sort the events by type and also all events from the system DV...

Page 136: ...lick on then to enter the System Version menu Channels Max amount of channels the system supports Alarm In Total available alarm inputs Alarm Out Max available alarm outputs System Software version cu...

Page 137: ...em version ready when contacting technical support to ensure the most efficient troubleshooting 10 1 5 Online Users First log into the DVR as described in 3 1 Logging into the System menu Click on the...

Page 138: ...DVR Manual FAQs...

Page 139: ...n I setup and control a PTZ camera See Chapter 7 PTZ installation Page 78 How can I add or modify users on the system See Section 9 5 Accounts Page 107 How do I playback video files on my PC Download...

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