Lytron LCS20 Series, User Manual

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Liquid Cooling System LCS20 Series Technical Manual
Manual# 820-0166, Rev. J, 03/06/19 30 of 32
WARRANTY
Lytron's warranty is set forth at the end of the cooling system manual sent with each product.
Diagnostic Consultation:
At no cost, Lytron will attempt to diagnose the problem over the phone. Our service department can be
reached by calling 781-933-7305 and following the menu or contacting one of our regional
Service-Depots .
Service technicians are available 24 hours/7 days for consultation. Lytron strongly encourages customers to
take advantage of this service before returning a cooling system to Lytron for evaluation. Often a problem
with a system can be fixed quickly in-house or it is determined that it is an application problem. By utilizing
our service hotline, you can avoid the downtime and expense associated with returning the system to our
factory. Phone diagnosis can be difficult and may actually be a trial and error process. Lytron will not
assume any liability for misdiagnosis when diagnosing over the phone.
Warranty and Nonwarranty Returns:
To return a cooling system, a Lytron Return Material Authorization (RMA) number must be obtained from
Lytron’s service department which can be reached by calling 781 -933-7300, or by completing the Request-
for-RMA form and e-mailing it to Service@Lytron.com . Prior to calling Lytron, the system part number, serial
number, and a detailed description of the problem must be collected, as this information is required to assign
an RMA number.
A credit card or, for existing customers, a purchase order, (PO), is also required for the evaluation and repair
charges if Lytron determines the system is not defective as defined by the warranty (see below for more
details). The amount suggested will cover the evaluation fee and most repair charges for non-warranty
repairs.
The RMA number should be indicated on the outside packaging of the returned unit. Systems must be
returned clean, dry, and free from chemicals to Lytron’s factory, shipping costs prepaid. Lytron is not
responsible for any damage incurred in the return shipment. Coolant disposal fees may apply for returned
units. Please contact your service representative for details.
Debit memos should not be issued for any repair, either warranty nor non-warranty repairs.
Lytron ordinarily will evaluate the unit within 2 or 3 business days of receipt. Lytron will use reasonable effort to
repair the unit pr
omptly, in most cases within one week of receiving all of the required parts. Lytron’s warranty
covers repair of the unit but Lytron’s warranty does not cover cosmetic issues. If upon examination Lytron
determines the system has not failed as defined by the warranty, an evaluation fee will be charged. The
evaluation fee will be charged regardless of disposition (i.e.: scrap) and will be credited towards the total repair
cost Once the unit has been evaluated by our Service Group, all work will be quoted to the customer before
proceeding with the repair. This quote will not cover the repair of cosmetic issues unless specifically requested to
do so.
Repair Warranty:
Lytron warranties the replacement parts and labor for 90 days from the repair date under the terms of our
standard warranty or the balance of the original warranty, whichever is longer.
Return Shipments:
Lytron’s warranty covers payment for standard, ground return shipment of warranted repairs. The
incremental difference for expedited return shipments, if requested, are the responsibility of the customer.
After non-
warranty repair, Lytron will ship the system back using the customer’s preferred shipping method.
Field Service/Commissioning Charges
Where available, Lytron can arrange field service for cooling system commissioning or repair. Under no
circumstances does Lytron’s warranty cover on -site service. All on-site service must be arranged through
Lytron’s service department. The charges for this service include an administrative fee, a change for o n-site
services provided, any related travel charges, and parts not covered under warranty.