QS Timeclock Installation and Operation Guide 23
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Symptom
Possible Causes
Remedy
Unit does not power up
Circuit breaker is tripping
Circuit Breaker is off
Switch circuit breaker on
Miswire
Verify wiring to unit and loads
System short circuited
Find and correct shorts
Integral (direct-wired) contact closure input does not
work
Miswire
Check wiring on contact closure input
Input CCI signal is not received
Verify the input device is operating properly
Unit is in wrong CCI mode and/or type
Change to correct CCI mode and/or type for your application
QS devices on link are not working
Miswire or loose connection on QS link
Verify QS link wiring to all devices
QS device programming is incorrect
Verify the functionality and programming on the QS devices
Timeclock events do not occur
Sunrise or sunset events do not occur at the correct
time
Timeclock is disabled
Enable the timeclock
Time/date is not set correctly
Set the time/date
Location is not set correctly
Set the latitude and longitude of the unit’s location
Holiday schedule is in effect
Normal schedule will resume when the holiday ends
Security lockout from programming mode
Security password set incorrectly
Call Lutron Technical Support to reset password
Window treatment EDU (electronic drive unit) will not
move
EDU is not powered
Connect power to EDU
Window treatment fabric is caught on something
Check and unbind window treatment fabric
EDU is not assigned to a shade button group
Assign the EDU to a shade button group
Shade button group will not control any window
treatment
All limits are set to the same height
Verify limit settings
Communications link is not wired to the EDU
Check and wire the EDU link
EDU has been unassigned from shade button group
Reassign the EDU to the shade button group
Window treatment EDU does not fully open or fully
close
Limits have been set incorrectly
Set limits correctly
Window treatment fabric is caught on something
Check and unbind window treatment fabric
Window treatment moves in the opposite direction
when raise/lower buttons are pushed
Open and close limits have been reversed
Set limits correctly
Shade button group does not operate all the window
treatments it is assigned to
EDU has been unassigned from shade button group
Reassign the EDU to the shade button group
All limits are set to the same height
Verify limit settings
EDU is not wired correctly
Check and rewire EDU
Shade button group is not wired correctly
Check and rewire shade button group
Window treatments in a room move on their own
EDUs are assigned to a shade button group in
another room
Reassign the EDU to the correct shade button group
Troubleshooting
