Trouble Shooting
In the event that the device fails to perform as intended, the following notes will
help to identify potential problems with the device and its setup.
Problem Solution
Device turns off
automatically
Maybe reach the set time
or low power
Device cannot not
turn on
Check and recharge batteries. Make sure
contact points on device and charging stand
are in contact and the device is properly
seated within the charging stand.
Device shuts off in
mid-treatment or only
after few treatments
Check and recharge
batteries.
Disposal of Electrical and Electronic Equipment Waste (E-waste)
Disposal information for e-waste depends on the city you are in, as all regula-
tions are local, to learn about recycling or disposal programs in your area search
“E-waste recycling or disposal” online.
You can also contact your city directly or look into your local electronics store
policy.
Service
The LuminaNRG Evolution (Model: LuminaNRG Evolution) has no parts you can
fix. Do not try to repair it. If the LuminaNRG Evolution requires service, please
contact Heat In A Click LLC. All returned units to the manufacturer for repair,
including Warranty repair and Out-Of-Warranty repair, must include the
following:
During Warranty Period with proof of Purchase (store receipt)
RMA Number: Should your product become defective during the warranty
period,
Call Heat In A Click’s customer service team at 1(954)518-9777 to request an
RMA number.
Package the item securely and return it prepaid/insured – along with proof of
purchase to:
Heat In A Click LLC
Warranty Repair Department
1975 tigertail blvd Dania Florida 33034 USA
To insure prompt repair, provide complete, legible name, address and phone
number information, RMA number and a note indicating the nature of the
product defect and a copy of the original invoice issued for purchase of the unit.
We will Repair or Replace (at our sole discretion) product at no charge. Ship unit
to the manufacturer in the original container with all accessories and information
as required above.
Outside Warranty Period
Any damage caused by non-original packaging may render the warranty null
and void. Any services to these units shall be performed only by a Service
Technician certified by Heat In A Click LLC.
13
14
then it is possible some external electromagnetic interference is respon-
sible. You should remove this source and restart the product to restore
full operation.
• You should stop using the device and should consult with your physi-
cian if you experience adverse reactions from the device.
• Do NOT immerse the device unit in water or a dishwasher.
• DO NOT open or dismantle the housing of the unit, as there are no user
serviceable parts inside.
• DO NOT drop or apply pressure to the outside of the unit since this may
damage or weaken the bulb and other components.
• DO NOT use alcohol, benzene or other types of solvents to clean the
unit, as such substances will weaken and/or permanently damage the
components and materials used in the manufacturing of the unit. If
necessary, use only mid dish washing soap with a damp cloth.
