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© 2017 Lumenera Corporation. All rights reserved.
Design, features, and specifications are subject to change without notice
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09282017
WWW.LUMENERA.COM
Lumenera Camera User's Manual
Release 6.8.1
2.3
Technical Assistance
If you need assistance with the installation, use of the software or if you require help with general camera operation
please contact the Technical Assistance Centre (TAC) via email at:
or by phone at +1-613-736-4077 (press 2 from the auto attendant)
To obtain the latest software release and other technical information visit the technical support tab on the Lumenera
website at:
www.lumenera.com
Our support website contains technical information available to the general public such as Frequently Asked Questions
(FAQ’s). For our Lumenera customers we provide a Knowledge Base with more product-specific solutions and a
Download Centre for customers to obtain the most recent software releases.
As a customer you will need to provide the TAC with some basic information to gain access to the customer Knowledge
Base and the Download Centre. Please provide the following details via email to [email protected] to obtain a
user name and password:
Name, company name, address and telephone number
Camera model and serial number
Purchase information (e.g. did you purchase from an OEM or distributor?)
SDK password that was provided to you if SDK was purchase or the proof of its purchase.
Upon providing the above information, you will receive your access information via email from the TAC team.
2.4
Using the Installed Software
All of the necessary software and device drivers are contained in an installation program available on the Lumenera
website under the Support section.
The following files are installed when you run the installation program:
2.4.1
Drivers & INF
The Lumenera camera driver files come as a pair for each camera model, supporting a two-stage driver load process.
These two files have the .sys extension and
are copied to …\SYSTEM32\DRIVERS folder in the standard Windows
folder on your system. These files are named LucamXXX.sys and LuldrXXX.sys or LwcamXXX.sys and LwldrXXX.sys,
ltcamusb.sys or LccamXXX and Lcldr (the XXX represents the 3 digit camera ID number).
Each of the .sys files is called into operation by a custom file with the .inf extension The location of the inf files is
controlled by the Windows O/S. They are installed and copied to the
…\INF folder in the standard Windows folder on
your system. There are up to two of these files for each camera model supported by the software. The names of these
files are LucamXXX.inf and LuldrXXX.inf or LwcamXXX.inf and LwldrXXX.inf (the XXX represents the 3 digit camera ID
number). USB 3.0 cameras are all using the same driver ltcamusb.inf.
Lumenera uses a custom utility to ensure that the driver files are installed and registered to conform to Windows logo
testing. The application is called luihlp.exe and is included with the
driver-only installation packages
described below.
2.4.2
DirectShow Filters
Several DirectShow (or WDM)
related files are installed in the …\SYSTEM folder in the standard Windows folder on your
system. All of these files have the .ax extension. These files are stored in the program files folder where the Lumenera
software is installed under:
