6. Routine Maintenance and Troubleshooting
Remove any built-up dust or accumulation on the case vent holes. A vacuum may be used to remove debris
so that a steady supply of air is available for cooling. It is recommended that the vent holes be cleaned by a
gentle suction device at least every 6 months and more often in dusty or smoke-filled environments.
There are no user-replaceable components or sub-assemblies inside LIDA light engines. Opening the light
engine enclosure will void the manufacturer’s warranty. In the event that the light engine fails to perform in
accordance with the specifications listed on the certificate of conformance, please contact Lumencor
Technical Support for assistance, as directed in Section 7.
7. Customer Support
For technical support of the LIDA light engine, please contact Lumencor by phone at 503.213.4269 or via e-
mail at
Please be prepared to provide the 4- or 5-digit serial number of the light
engine (see Figure 1), a description of the problems encountered and information on the usage context (e.g.
what microscope and what control software is being used). This information will help to determine whether
the problems can be resolved in situ by adjustments to the system configuration, or whether a fault has
developed in the light engine that requires its return to Lumencor’s facility in Beaverton, Oregon for evaluation
and, if necessary, repair. Any light engine return to Lumencor for service or repair requires a material
authorization (RMA) number. To obtain a RMA number, submit the online request form at http://
lumencor.com/support/lumencor-rma-request-form. It is the customer’s responsibility to properly package
and safely ship products to Lumencor. Instructions for shipping will be provided in the e-mail giving
notification of the RMA number.
8. Warranty
LIDA light engines come with a 36 month warranty, starting on the original date of shipment from Lumencor.
Light Engines qualifying for warranty service must be verifiably delivering performance that is substantially at
variance with the levels documented on the certificate of conformance. The light engine must also have
been used and maintained under operating conditions consistent with the specifications given in Section 5,
and observing all the Precautions and Warnings notified in Section 2 of this manual. This warranty does not
extend to light engines that have been subject to misuse, accident, tampering or improper installation.
Accessories including (but not limited to) liquid light guides, optical fibers, collimators, cables and control
consoles are not covered by the warranties attached to light engines. Please fill out and submit the
online
warranty registration form
. This will facilitate provision of warranty service should it be required.
LIDA Light Engine Instruction Manual
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