GUARANTEE CLAIM GUIDELINES
98
hereupon onto the seller, and the ownership of the new product, onto the buyer. A new
guarantee period starts running from the date of acceptance of the new product. In the event
that the seller, upon agreement with the customer, has settled the guarantee claim by
exchanging the object of the guarantee claim for a faultless product, the new guarantee of
the product shall expire as follows:
1. After the expiration of a period of 12 months from the date of acceptance
of the exchanged product by the customer.
2. On the date when the guarantee period of the original product (the object
of the guarantee claim) would have expired if the original product had not been
exchanged, whichever is later.
3. The guarantee claim is not justified if the defect being claimed has not been
detected by the seller within the framework of the guarantee claim settlement,
or if the guarantee does not apply to the defect of the product pursuant to Article
4 of the Guarantee Claim Guidelines.
4. If the defect being claimed has not been detected, and the functional state
of the guarantee claim object has been demonstrated to the customer,
the customer is obligated to refund the provable expenses incurred in connection
with expert assessment of the defect being claimed.
5. If, during the process of assessment of justifiability of the guarantee claim,
a defect of the product is detected which is not covered by the guarantee (a repair
not covered by the guarantee), the seller shall notify of this fact the customer,
and the customer shall notify the seller whether he wants to have this defect
removed at a price quoted by the seller. Precise conditions of the repair not
covered by the guarantee will be specified in a drawn-up report signed
by the customer and seller. If the customer does not require the defect removal
by a repair not covered by the guarantee under the conditions communicated
by the seller, the device will be returned to the customer, after he has refunded
the provable expenses incurred in connection with the expert assessment
of the claimed defect.
The guarantee does not apply to the defects caused by the following:
1. Mechanical damage (e.g. by a fall, etc.).
2. Utilization of power supply units and other accessories that are not suitable,
possibly, are not recommended for the particular product.
3. Interconnecting the product with non-standard accessories.
4. Installation or utilization of the product in contradiction to the operating
instructions, or utilization of the product for purposes that are not usual for this
type.
5. Incompetent handling, possibly intervention into the product by an unauthorized
person or by a repair shop that has not been authorized by the manufacturer.
6. Damage caused by the natural elements (flooding, fire, etc.) or by other local
effects (storm, mains over voltage, etc.).
7. Storage under conditions outside the temperature range.
8. Operation in a chemically aggressive environment.
LUCOM GmbH * Ansbacher Str. 2a * 90513 Zirndorf * Tel. 09127/59 460-10 * Fax. 09127/59 460-20 * www.lucom.de
