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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide

555-660-118

Issue 1

February 1998

About the System

Page 2-20

Components

Figure 2–7.

System Components

Telephone
Company

MERLIN
LEGEND

Auxiliary
Components

Fax

Machine

Answering

Machine

Telephones
and Other
Equipment

Analog

Multiline

Telephone

Single-

Line

Phone

MLX

Telephone

with MFM

MERLIN
LEGEND
Communications
System
Control Unit

Telephone Company
Central Office
(CO)

Incoming Trunks

Applications

LAN

Telephony

Server

CAUTION

POWER

OFF

AG INPUT

FR
GND

Turn of

power

bef

ore

inser

ting or

remo

ving

modu

les

408 GS/LS

44GS or LS Outside Lines/

8 Analog

elephones

TL)

408

008 MLX 8 MLX (Digital)

elephones

012

OCESSOR

MLX

Telephone

Your LAN

Summary of Contents for MERLIN LEGEND 6

Page 1: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Comcode 108136045 Issue 1 February 1998...

Page 2: ...dio noise emissions set out in the radio interference regulations of the Canadian Department of Communications Le Pr sent Appareil Num rique n met pas de bruits radio lectriques d passant les limites...

Page 3: ...e available the following system information and troubleshooting information Also obtain system planning Form 2a System Numbering Extension Jacks and Form 2c System Numbering Line Trunk Jacks System I...

Page 4: ...Release 4 2 Enhancements xxxi Release 5 0 Enhancements xxxiii About This Book xxxix Intended Audience xxxix How to Use This Book xxxix Terms and Conventions Used xl Security xli Related Documents xlii...

Page 5: ...rio 1 A Small Office 5 2 Scenario 2 A Professional Office 5 7 Optimizing Your System 5 22 6 Managing the System 6 1 Using the Task Descriptions 6 2 Using the Programming Procedures 6 3 Introduction to...

Page 6: ...1 Changing Extension Directory Labels 6 83 Changing Trunk Labels 6 84 Changing Posted Message Labels 6 85 Changing Calling Group Labels 6 87 Changing System Directory Labels 6 88 Adding a CTI Link 6 8...

Page 7: ...Information A 1 Support Telephone Number A 1 Federal Communications Commission FCC Electromagnetic Interference Information A 1 Canadian Department of Communications DOC Interference Information A 2...

Page 8: ...de 555 660 118 Issue 1 February 1998 Contents Page viii C System Capacities C 1 D System Planning Forms D 1 E Removing Reinstalling the Control Unit Cover E 1 Removing the Control Unit Housing E 2 Ins...

Page 9: ...LX Module 2 21 2 9 Applications 2 24 2 10 Auxiliary System Components 2 28 3 System Components 3 1 3 1 Processor Module 3 3 3 2 Power Supply Module 3 4 3 3 Line Trunk and Extension Modules 3 11 3 4 ML...

Page 10: ...6 3 Data Entry Screen 6 8 6 4 System Programming Menu Screens 6 8 6 5 Screen Keys 6 10 6 6 Station Busy Screen 6 11 6 7 MLX 20L Telephone with Direct Station Selector DSS 6 14 6 8 Display Buttons and...

Page 11: ...nder Covering Calls and Having Calls Covered Non Networked Systems 4 13 4 3 Feature Finder Calling Privileges and Restrictions Non Networked Systems 4 16 4 4 Feature Finder Customizing Phones Non Netw...

Page 12: ...ypefaces Used in Summary Programming Procedures 6 5 6 2 System Programming Menu Options 6 9 6 3 Screen Keys 6 10 6 4 Idle States 6 12 6 5 Exiting System Programming 6 18 6 6 Features That Can Be Copie...

Page 13: ...de 555 660 118 Issue 1 February 1998 Tables Page xiii 8 Troubleshooting the System 8 1 8 1 Checking the Effectiveness of Delay Announcements 8 28 C System Capacities C 1 C 1 Hardware and Software Capa...

Page 14: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 Tables Page xiv...

Page 15: ...nications System control unit Use only Lucent Technologies recommended approved MERLIN LEGEND Communications System accessories If equipment connected to the analog extension modules 008 408 408 GS LS...

Page 16: ...ever spill liquid of any kind on this product Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use cleaners or aerosol cleaners Auxiliary equipment includes...

Page 17: ...ed as PRI can act as tandem trunks to connect networked systems Available for Hybrid PBX mode systems the private network features of the MERLIN LEGEND Communications System Release 6 0 provide the fo...

Page 18: ...e ARS tables of the remote system in Boston to route this call The system managers at each end of a private network set up ARS and Remote Access features to implement this functionality In addition lo...

Page 19: ...an control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups When the number of the calls in queue rea...

Page 20: ...nd outside calls to a remote telephone number or another Centrex station In this context the term outside calls refers to calls from outside the communications system which may originate at extensions...

Page 21: ...including Centrex Transfer via Remote Call Forwarding but excluding Follow Me can be activated or deactivated at a multiline telephone by entering the authorization code for the extension from which...

Page 22: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 New Features and Enhancements Page xxii Release 6 0 Enhancements...

Page 23: ...d by the central office CO For example in many areas a telephone user can dial 67 before a telephone number to disable central office supplied caller identification at the receiving party s telephone...

Page 24: ...t 7 contains default entries which are numbers frequently associated with toll fraud By default Disallowed List 7 is automatically assigned to both generic and integrated VMI voice messaging interface...

Page 25: ...table System managers can easily change an extension default of 3 to 2 or lower in order to restrict calling No adjustment to the route FRL is required New Maintenance Procedure for Testing Outgoing T...

Page 26: ...the IOC Package S basic call handling service configuration and Multiline Hunt service configuration on designated CO switches New Control Unit Modules 0 Release 4 0 supports a new NI BRI line trunk...

Page 27: ...Release 4 0 offering also includes point to point connectivity over T1 tie trunks allowing customers to connect two MERLIN LEGEND Communications Systems or a MERLIN LEGEND Communications System with...

Page 28: ...n from the extension No Transfer Return When a handset bounces in its cradle the system interprets this as a switchhook flash and attempts to transfer a call When the transfer attempt period expires t...

Page 29: ...th Release 4 1 a system manager can enable the Night Service Coverage Control option to automatically control the status of telephones programmed with Coverage VMS voice messaging system Off buttons a...

Page 30: ...call to an extension with no available SA System Access or ICOM Intercom buttons is forwarded immediately to the programmed destination preventing the caller from hearing a busy signal from the intend...

Page 31: ...ices along with AT T Switched Network Services can be provided to users of the MERLIN LEGEND Communications System MCI Toll Services for DMS 250 or DEX600E switch type MCI Prism service for domestic o...

Page 32: ...ng groups call timing begins when a call arrives at MERLIN LEGEND Communications System and not after a preset number of seconds Call timing ends when the call is disconnected either the caller or the...

Page 33: ...ent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen For details refer to the Maintenance section of the technician guide Installat...

Page 34: ...ion NOTE Transfer and 3 way conference when handled through a CTI link application provide the original caller s calling number information or other information to the transfer receiver or new confere...

Page 35: ...t initiate screen pop at the destination extension HotLine Feature 0 The Release 5 0 HotLine feature is designed for retail sales catalogue sales and other types of businesses and organizations and is...

Page 36: ...s calls based on when an agent last completed a call not on when he or she last received one This hunting method ignores non calling group calls For example if an agent transfers a call that arrived o...

Page 37: ...west value A Calls in Queue Alarm button indicates the severity of the alarm conditions in the following ways If the number of waiting calls is less than the value programmed for Threshold 1 or drops...

Page 38: ...tem releases The display telephone includes a 2 line by 24 character display and both telephones come with 5 line buttons In systems prior to Release 5 0 the MLX 5 and MLX 5D telephones are treated as...

Page 39: ...ications System Release 5 0 To use this guide you need have little or no knowledge of the system and no particular experience or expertise How to Use This Book 0 This book provides background informat...

Page 40: ...an intercom line or a Centrex line However in actual usage the terms line and trunk are often applied interchangeably In this guide we use lines trunks and line trunk to refer to facilities in genera...

Page 41: ...rized users from abusing the system You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people Example Purpose It is very important that you follow the...

Page 42: ...ud in Appendix A Customer Support Information Related Documents 0 In addition to this book the documents listed below are part of the documentation set Within the continental United States these can b...

Page 43: ...6 cards 555 630 155 MLX 16DP Display Telephone Tray Cards 5 cards 555 660 120 Analog Multiline Telephones User s Guide 555 660 126 Single Line Telephones User s Guide 555 660 138 MDC and MDW Telephone...

Page 44: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 About This Book Page xliv How to Comment on This Book...

Page 45: ...safe system operation Overview 1 Although the MERLIN LEGEND Communications System is technologically sophisticated and offers state of the art services it is designed for ease of use and management O...

Page 46: ...ion and instructions including your local Lucent Technologies representative as well as the Lucent Technologies national technical support organization at the Lucent Technologies Helpline 1 800 628 28...

Page 47: ...led information about private networks made up of linked MERLIN LEGEND Communications Systems and or DEFINITY Enterprise Communications Server ProLogix Solutions systems The features and system manage...

Page 48: ...t need to remember any special commands or codes If you want more detailed instructions you can use the step by step procedures in the system s manuals The instructions are designed so that you can f...

Page 49: ...he Lucent Technologies personnel fill out and refer to planning forms that record all of the system s settings and features those that affect the whole system and those that affect individual extensio...

Page 50: ...or coded and have different titles to indicate their contents and function Feature Upgrade Memory Card Orange label with black bars entitled Forced Installation To upgrade your system to the latest re...

Page 51: ...me heat furnaces heaters attics or direct sunlight Do not expose the control unit to devices that generate electrical interference such as arc welders or the motors of air conditioners and ventilators...

Page 52: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 Read This First Page 1 8 Environmental Requirements 1...

Page 53: ...iary components Data communications capabilities NOTE Release 6 0 and later systems Hybrid PBX mode only support private connections between MERLIN LEGEND Communications Systems and DEFINITY Enterpris...

Page 54: ...on between itself and another phone so that the caller was connected to the called party Again as more and more telephones and lines were installed it became impractical to have each telephone perform...

Page 55: ...sue 1 February 1998 About the System Page 2 3 Background 2 The next sections briefly describe the evolution of telephone equipment and switching For more information see Appendix B About Telecommunica...

Page 56: ...arly phones was supplied by a battery inside the phone Beginning in 1894 COs used a common battery to power all the telephones connected to the exchange The receiver for early telephones hung on a hoo...

Page 57: ...The caller identified the called party to the switch by dialing the called party s number Telephone users originally dialed numbers by using a mechanical device called a rotary dialer A spring wound...

Page 58: ...method type capabilities and capacities of switches have evolved as geographic areas expanded and technological advances became available The following list describes each of these progressive innova...

Page 59: ...he first level in the hierarchy consists of local COs with direct trunk connections between them This is referred to as the local CO network The customer premises served by each CO can be a residence...

Page 60: ...switching office hierarchy Switching Methods 2 For the first few decades of telephone service human operators manually switched calls and made the actual connections of circuits They made the connecti...

Page 61: ...be programmed It was therefore a natural progression that led to the idea of using a computer with its inherent programmable flexibility to control the switching operation This new generation of switc...

Page 62: ...nnected to the system Depending on the trunks and the telephones and other equipment selected a wide array of features and add on products applications can function according to the needs of your comp...

Page 63: ...Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Control Unit Applications Telephone Company Central Office CO Incoming Trunks CAUTION POWE...

Page 64: ...rimarily on your company s needs Other factors include cost due to differing capabilities the use of some trunks is more expensive than others and availability some of the advanced trunks are not avai...

Page 65: ...iary Components Telephones and Other Equipment MERLIN LEGEND Communications System Control Unit Applications Telephone Company Central Office CO Incoming Trunks Loop Start Trunk Ground Start Trunk Dig...

Page 66: ...emulated can be used for networking In this case the user dials only the non local extension number without an access code For more information see the Network Reference In more complex tie trunk con...

Page 67: ...rmation see the Network Reference T1 Data Operation Available in Release 4 0 and later systems T1 data operation allows high speed data communications over the public switched network this is called T...

Page 68: ...our system is configured You can either check the Planning Forms Form 1 Page 2 System Mode or contact your Lucent Technologies representative The system operates in one of three modes Key Mode The sim...

Page 69: ...e DS1 T1 only BRI Ground start Loop start Tie DS1 PRI and T1 DID BRI Private network trunks Release 6 0 and later Ground start Loop start Tie Number of Extensions Fewer than 50 More than 50 Good Not r...

Page 70: ...sing the telephone and provide menu driven programming instructions MLX telephones include the following MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP MLX 16DP MLX 20L and MLX 28D System Operator Consoles Tele...

Page 71: ...lier in this chapter NOTE One or two Direct Station Selector DSS adjuncts can be added to an MLX console to provide 150 or 300 additional extension buttons The analog System Display Console has 40 bui...

Page 72: ...Telephones and Other Equipment Analog Multiline Telephone Single Line Phone MLX Telephone with MFM MERLIN LEGEND Communications System Control Unit Telephone Company Central Office CO Incoming Trunks...

Page 73: ...equipment that can be connected to them The names of the modules identify their capacities and capabilities The first digit tells you the number of line trunk jacks a module supports while the last t...

Page 74: ...r using a touch tone phone Voice messaging systems may or may not include voice mail services described below Voice mail services enable system users for example to send voice messages to other users...

Page 75: ...applications is available the Computer Telephony Integration CTI link or CTI link part of the PassageWay Telephony Services product from Lucent Technologies for local area networks LANs The connectio...

Page 76: ...g Machine Telephones and Other Equipment Analog Multiline Telephone Single Line Phone MLX Telephone with MFM LAN Telephony Server MERLIN LEGEND Communications System Control Unit CAUTION POWER ON OFF...

Page 77: ...zed Telephone Programming You program at the programming console Telephone Programming Either you or the user programs at a specific telephone When programming at an MLX telephone or PC you work with...

Page 78: ...oudspeaker paging systems and Magic on Hold to provide background music for callers on hold Telephone Adjuncts Connect to telephones For example Direct Station Selectors DSSs can enhance the capabilit...

Page 79: ...uire them for adjuncts Protection Accessories For example for grounding and protecting special telephone connections like a telephone located in a different building from lightning strikes and power s...

Page 80: ...HOLD Attention Telephones and Other Equipment Analog Multiline Telephone Single Line Phone MLX Telephone with MFM MERLIN LEGEND Communications System Control Unit Single Line Phone OPRE 1 2 3 4 ON GR...

Page 81: ...your office computer from your home computer and send files back and forth between your home and office In addition the system supports advanced network services that integrate voice and data such as...

Page 82: ...mpatible with them which may be provided with the videoconferencing application A modem or other communications device can operate with its data terminal of course from its own extension with no telep...

Page 83: ...de trunks to the system s telephones and adjuncts It is the heart of the system managing the traffic within the system inside calls and making telephone company facilities and outside services availab...

Page 84: ...on carriers too The six slots for line trunk and extension modules in the expansion carriers are numbered as follows First expansion carrier slots 06 11 Second expansion carrier slots 12 17 Processor...

Page 85: ...e into this memory A memory card can also be used to back up and restore system programming There are different types of memory cards each about the size of a credit card Their labels indicate content...

Page 86: ...own power supply module installed in the carrier s leftmost slot The current power supply module is XXX it works with all releases of the system In some systems you need extra power supplies to suppor...

Page 87: ...d start and or loop start trunks and eight MLX extension jacks The 016 module Release 4 0 and later only provides 16 extension jacks that in this case supply tip ring T R connections for single line t...

Page 88: ...ey cannot be changed The extension and line trunk numbers that people in the system dial are flexible and can be programmed Touch Tone Receivers 3 In addition to jacks for connecting lines trunks and...

Page 89: ...modules that need additional explanation NOTE Modes of operation affect features and hardware For example Direct Inward Dial is supported only in Hybrid PBX mode so if your system uses a different mo...

Page 90: ...ic BCS 36 serving local exchange carriers NORTEL DMS 250 generic MCI07 serving the MCI network and Digital Switch Corporation DEX 600E generic 500 39 30 serving the MCI network 2 For the DMS 100 or DM...

Page 91: ...0 it provided voice operation only In Release 4 0 and later systems T1 service provides voice operation or high speed data operation A T1 channel must be programmed for either voice or data operation...

Page 92: ...SDN 1 Integrated Services Digital Network 1 protocol and the BRI Basic Rate Interface access arrangement this combination is abbreviated NI 1 BRI These digital facilities are available from COs in man...

Page 93: ...g Telephones ATL PFT Jack Analog Extension Jacks Line Trunk Jacks 012 12 Basic Telephone Sets Basic Telephone Jacks 800 DID 8 Direct Inward Dialing Trunks Off Premises Telephone OPT Jacks Off Premises...

Page 94: ...hones 012 none Capacity 12 T R extensions on 2 way voice transmission path with support for telephones with message waiting lights 2 TTRs Supports Single line telephones Lucent Technologies Attendant...

Page 95: ...ne Supports Analog multiline telephones CMS PFT telephone with GS button 408 GS LS MLX LS or GS Capacity 4 lines trunks 1 PFT telephone 8 digital extension jacks for MLX extensions including MLX voice...

Page 96: ...everal different analog and single line telephones with the system This section describes these telephones NOTE Telephones that are located far from the control unit or that have other equipment adjun...

Page 97: ...lerting devices MLX display telephones in particular offer enhanced services to telephone users and to you in your role as system manager MLX display telephones have the following unique features Menu...

Page 98: ...n Selectors DSSs or PassageWay Direct Connection Solution MLX 28D telephones cannot be wall mounted Figure 3 4 MLX 28D Telephone MLX 20L 3 The MLX 20L telephone Figure 3 5 provides the following featu...

Page 99: ...ctions apply The line buttons are not programmable and the console cannot have an MFM Later in this chapter Queued Call Consoles on page 3 30 provides more information about QCCs Figure 3 5 MLX 20L Te...

Page 100: ...not be wall mounted NOTES 1 The MLX 16DP telephone should not be an operator console 2 The system recognizes the MLX 16DP as an MLX 28D For this reason when programming the telephone be careful not to...

Page 101: ...kes the display hard to read NOTE The MLX 10D should not be an operator console Figure 3 7 MLX 10D Telephone MLX 10DP 3 The MLX 10DP telephone is the same as the MLX 10D telephone see Figure 3 7 excep...

Page 102: ...es can be wall mounted Figure 3 8 MLX 10 Telephone MLX 5D 3 The MLX 5D telephone Figure 3 9 provides the following features Display 2 lines by 24 characters 5 line buttons that can be programmed with...

Page 103: ...ne all line and feature buttons must first be removed from the extension by centralized telephone programming so that phantom buttons do not exist for the new telephone Programming instructions come w...

Page 104: ...programming so that phantom buttons do not exist for the new telephone Programming instructions come with the equipment MLX 5 telephones can be wall mounted Direct Station Selector 3 The Direct Stati...

Page 105: ...ge buttons on the first DSS are used Page buttons act like the Shift key on a PC or typewriter Each of the 3 Page buttons activates a set of 50 numbers For example the Page 1 button may access extensi...

Page 106: ...es provide call handling information they do not support menu driven telephone programming selection of features from the display or operation in languages other than English Table 3 2 Analog Multilin...

Page 107: ...e user with system features Buttons are different on Queued Call Consoles QCCs and you can read more about them later in this chapter Direct Line Consoles are similar to other MLX display telephones b...

Page 108: ...ide lines for making or receiving calls to telephone numbers other than system extensions outside the system Line buttons allow you to see activity on other telephones join conversations and make and...

Page 109: ...call the telephone at the destination extension rings once per cycle to indicate an inside call SA Voice Use this button to make and receive inside and outside calls When you use an SA Voice button to...

Page 110: ...ine buttons that you can assign to a telephone is limited only by the number of trunks in the system and the number of buttons available on the telephone Line Buttons and Special Considerations in Beh...

Page 111: ...ansfer a call establish a conference call answer a call waiting call or pick up a parked call You can program the button for either voice or ring operation You can assign a combination of up to 10 ICO...

Page 112: ...system cannot have more than eight operator positions of any combination QCCs and or DLCs if you use a combination of consoles no more than four can be QCCs Queued Call Consoles 3 The Queued Call Con...

Page 113: ...ll is connected to released to its destination Release Releases the system operator from a call and or completes the call directing process making the operator available for another call Destination R...

Page 114: ...ore See Chapter 4 Features and Applications and the Feature Reference for details Keep these facts in mind if you need to work with QCCs You must connect a QCC to an extension jack on a 008 MLX or 408...

Page 115: ...S and Auto Dial buttons can be programmed on BIS phones for rapid access to extensions Keep these facts in mind if you need to work with DLCs You can connect an analog DLC to an analog extension jack...

Page 116: ...system adapter Installation and operation of these adapters as well as planning for them is handled by Lucent Technologies Telephone Adapters 3 The adapters described below connect adjuncts to teleph...

Page 117: ...n adjunct extension with an MFM does not get a dial tone Also an adjunct connected by an MFM cannot provide a switchhook flash A qualified service technician sets up your MFMs to work with either an a...

Page 118: ...odems can be connected directly to a 012 or 016 Release 4 0 or later module on the control unit or to an extension See Telephone Adjuncts on page 3 39 Station Message Detail Recording Printer 3 You ca...

Page 119: ...You can use a PC with MS DOS version 3 3 or higher and System Programming and Maintenance SPM software to program and maintain the system Beginning with version 4 25 required for Release 4 1 systems...

Page 120: ...If the system does not have DID trunks you should program fax extensions to personal lines When the system has DID service it can direct incoming calls automatically to individual fax extensions or t...

Page 121: ...ephone use and consist of several components depending upon whether manual or one touch operation is used Any Lucent Technologies headpiece works in either of these two modes of operation For more inf...

Page 122: ...e in a factory or warehouse type environment provides 20 dB nominal reduction Amplified Speech Handset Amplifies the voice of the other party provides 0 dB to 10 dB nominal voice gain Push to Talk Han...

Page 123: ...R extension jack on a 008 012 or 016 Release 4 0 and later module for use with data terminals that do not share an extension with a telephone ISDN Terminal Adapters Also called digital modems these d...

Page 124: ...data calls at speeds of 112 or 128 kbps not all video systems support all speeds These installations do not require separate data communications equipment DCE V 35 Older group video systems with a V...

Page 125: ...ture when it is programmed for the MLX extension jack This permits data communications of 112 or 128 kbps depending upon the digital facility which must be ISDN PRI or NI 1 BRI In addition the Pipelin...

Page 126: ...T R port It has ability to recognize 600 ms disconnect signal or other means of automatic disconnect such as voice reset disconnect timer fixed recording time Can be connected to 008 OPT 016 Release 4...

Page 127: ...ne dialing if connected by MFM rotary or touch tone dialing can be used on T R port Industry standard analog interface Can be connected to 008 OPT 016 Release 4 0 and later or 012 T R extension jack M...

Page 128: ...cast Music Incorporated BMI Or you can purchase a Magic on Hold system which does not require you to obtain such a license from Lucent Technologies Table 3 5 Continued Equipment Description Loudspeake...

Page 129: ...ion jacks on the control unit require unit load calculation not equipment that has its own power supply for example a fax machine an MFM or an answering machine If after a system is changed additional...

Page 130: ...quires two units one for the control unit end of the wire run the other for the equipment end CAUTION The IROB protectors must be installed by a qualified service technician or installer Off Premises...

Page 131: ...notice of a system problem a Lucent Technologies technician can use a loop start line jack and an adapter to attach a bell or strobe light to the system Power Failure Alarm 3 A Lucent Technologies te...

Page 132: ...or more PFT telephones in case of an emergency For more information contact your Lucent Technologies representative NOTES 1 The PFT jack does not operate unless a power outage occurs or the power sup...

Page 133: ...ms and DEFINITY Enterprise Communications Server ECS or DEFINITY ProLogix Solutions systems using private networks or the public switched telephone network This aspect of the system is not covered in...

Page 134: ...Service operation System Management Features Features that help you manage the system by for example giving you reports on system usage and programming System managers also plan and implement some fea...

Page 135: ...programmed using extension programming can also be programmed by centralized telephone programming However some features can only be programmed using centralized telephone programming these are the fe...

Page 136: ...ions Operators Reports Security Special Operator and Supervisor Features Basic Calling and Answering 4 This Feature Finder Table 4 1 covers features that users and Direct Line Console DLC operators ma...

Page 137: ...ification ANI service Caller ID Primary Rate Interface PRI and T1 Answer a call ringing at an extension other than your own User EXT Pickup Answer a call ringing on a line that is not on your phone Us...

Page 138: ...ns are in use User EXT Call Waiting Answer calls that come to your extension while you are at another extension User EXT Forward and Follow Me Answer without using your hands using a Hands Free Unit U...

Page 139: ...sion he or she wants General SYS Not for QCC In Release 4 0 and later system manager can disable on single line phones Transfer Dialing and calling Dial an inside or outside number with one touch User...

Page 140: ...at people in your company call often General SYS Speed Dial System Speed Dial Enter a 2 digit code to dial a party you call often User EXT Phones with 10 or fewer buttons only Speed Dial Personal Spee...

Page 141: ...on Directory to reflect new or changed extensions General SYS Display phones only Labeling Change a user s Personal Directory listings User EXT Display phones only Labeling Change the System Directory...

Page 142: ...ser SYS See item above Paging Speakerphone Prevent voice announced paging calls from coming in over your speakerphone or allow them User SYS EXT Only MLX except QCC in releases prior to 4 0 and BIS ph...

Page 143: ...C In Release 4 0 and later system manager can disable Transfer on single line phones Transfer Transfer a call with one touch General SYS Not for single line Transfer One Touch Transfer Using the syste...

Page 144: ...ibed in a later section As explained later in this chapter you do not have to use the features below for covering calls Shared lines personal prime or SA offer another method where people working clos...

Page 145: ...Group Coverage Cover all of a co worker s calls User SYS Not for QCC Coverage Primary Coverage Cover a co worker s calls when they do not answer User SYS EXT Coverage Secondary Coverage Forward and F...

Page 146: ...n you do not answer them right away User SYS CNT Release 4 1 and later system manager sets delays for each coverage sender Coverage Secondary Coverage Coverage Group Coverage Forward and Follow Me Rel...

Page 147: ...Privacy are not calling restrictions but are included here because they prevent calls to individual extensions 2 If your system operates in Behind Switch mode with a Centrex service providing feature...

Page 148: ...Toll or Outward Restrictions Prevent an extension from making toll calls Sys Mgr SYS Calling Restrictions Toll or Outward Restrictions Automatic Route Selection ARS Prevent other callers who share the...

Page 149: ...applied allow calls to certain numbers or area codes Sys Mgr SYS ARS for Hybrid PBX only Allowed Disallowed Lists Speed Dial System Automatic Route Selection ARS Facility Restriction Levels Allow cert...

Page 150: ...ose from eight types of rings to distinguish his or her own phone s ringing from those around them Other ringing options determine whether lines ring immediately when a call comes in after a delay or...

Page 151: ...NT CNT for single line phones and devices connected to MFMs Ringing Options Change the language used English French or Spanish systemwide this also changes the clock which is 12 hour for English and 2...

Page 152: ...age saying that your extension has called it can be used with or without actually ringing the extension Posted Messages supply more specific information Twenty different Posted Messages are available...

Page 153: ...ltiline phone know you wish to speak with him or her without calling User EXT Signal Notify not for single line phones or QCC Signal Notify Direct Voice Mail Leave a voice mail message for someone or...

Page 154: ...ion that appears on display telephones that have messages General SYS Labeling Set up a voice messaging system to take calls General SYS Group Calling Set up extensions to receive messages from a mach...

Page 155: ...are listed in the other Feature Finders according to the activities they affect Additionally features listed as General SYS or CNT in the Feature Finders are also the system manager s responsibility...

Page 156: ...ersons Group SYS Release 4 1 and later system manager sets coverage ring delay for each sender Coverage Group Coverage Set up a group to pick up each others calls Group SYS Pickup Set up a group that...

Page 157: ...ngle line only in Release 4 0 and later System Access Intercom Buttons Remove one of two assigned line buttons SA or ICOM so that Transfer cannot be used Also disables Conference Call Waiting Park gro...

Page 158: ...nce buttons to access either host or system features General SYS Behind Switch mode only Recall Timed Flash Maintenance Back up and restore system programming Sys Mgr SYS See System Programming Contro...

Page 159: ...ll system numbering plan for example change to 2 3 or a variable number of digits for extension numbers General SYS System Renumbering Change extension numbers for extensions adjuncts trunks ranges on...

Page 160: ...a system problem Operator SYS Alarm Reports Get a report on incoming and outgoing calls including account codes and or authorization codes if programmed Sys Mgr SYS Station Message Detail Recording G...

Page 161: ...nued Change voice messaging and Night Service passwords frequently User SYS See guide for VMS Night Service Delete unused voice messaging and Night Service passwords immediately Sys Mgr SYS See guide...

Page 162: ...t are available only to operators Many of the features listed in other categories are also used by operators but are not exclusively designed for them In the PROG column the notation AUTO means that Q...

Page 163: ...any more calls or you must be away from your phone Operator AUTO QCC operators only Queued Call Console Position Busy Put a call on hold automatically Operator SYS DLC operators only Hold Put a call...

Page 164: ...uted to calling group members Operator Group SYS Group Calling Set up distribution of calling group calls to an overflow receiver according to how long callers have waited how many calls are waiting a...

Page 165: ...ns Page 4 33 Features 4 Table 4 8 Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Log a calling group member in or out Operator SYS DLC operators only Group Ca...

Page 166: ...and that is primarily what we describe here There are several factors you should keep in mind when you plan for covering calls How heavy is the call volume of the people involved Can the covering pers...

Page 167: ...not covered People who share personal lines can join one another s calls and they can use the Privacy feature to assure that others do not listen in Shared System Access Buttons Hybrid PBX only Shared...

Page 168: ...emote telephone number For example the feature is useful when a person is working either from home or from a Centrex extension that is not connected to the MERLIN LEGEND Communications System The forw...

Page 169: ...ickup allows users to answer calls that come in for others in a group they are part of called a pickup group It also allows individuals to quickly pick up calls ringing at another extension or at line...

Page 170: ...hone is assigned Cover buttons each should be labeled with the name of the group or individual he or she is covering for for example Cover Sales or Cover Juan Covered calls come in on these buttons so...

Page 171: ...sion is covered by voice mail If the button at an extension is already set properly when there is a change in Night Service status the setting remains For more information about Night Service see Nigh...

Page 172: ...ave a message without waiting for the operator to answer The Direct Voice Mail feature also allows a caller to leave a message in a voice mailbox without calling the person s extension first There are...

Page 173: ...need coverage by a personal secretary who is not a system operator at an operator console then Primary Coverage can be used on the secretary s telephone The secretary can use Direct Voice Mail to tra...

Page 174: ...answer calls ring at his or her secretary s extension after a delay Remote Call Forward Outside phone A person temporarily forwards his or her calls to an outside number turning the feature on at the...

Page 175: ...an facilitate this Does not allow covering of calls on ICOM or SA buttons All of the account representatives have their own personal lines for answering customer calls When they need a technical repre...

Page 176: ...rol of toll calling Remote Access Remote access callers are required to enter barrier codes in order to reach the system Disallowed Lists and FRLs can also be assigned with each barrier code Networkin...

Page 177: ...u change your system be aware of the following special considerations that apply to toll calling The Remote Access feature allows employees to dial into the system by dialing the number of a trunk des...

Page 178: ...outcalling by a voice messaging system see Voice Messaging Systems on page 4 64 excluding tie and emulated tie trunks programmed as Tie PBX for Hybrid PBX mode extensions Use with Allowed Lists to pe...

Page 179: ...low or disallow use of this star code preceding a call you include 67 in an Allowed or Disallowed List For each star code a separate list entry is required For more information about star codes in All...

Page 180: ...ls until the restriction is removed Facility Restriction Levels FRLs 4 Apply to Extensions in conjunction with lines trunks in Hybrid PBX mode only Use with Any other restrictions Use Disallowed Lists...

Page 181: ...tem managers can easily change an extension default of 3 to 2 or lower in order to restrict calling No adjustment to the route FRL is required Voice Messaging Ports The default FRL is 0 restricting al...

Page 182: ...le barrier codes 11 characters Consider the following points when you assign or modify authorization codes The assignment of authorization codes depends on your company s culture and how system callin...

Page 183: ...signed to remote access users They are designed to prevent unauthorized individuals from using the system As noted above you can also apply calling restrictions to barrier codes Change barrier codes f...

Page 184: ...there are individuals who have made a science of defrauding businesses of millions of dollars You should strongly caution users against the following practices that can compromise the security of the...

Page 185: ...tomers for example dial a number for catalog ordering It can also be used in a hotel lobby for example to reach a concierge A HotLine telephone dials the first Personal Speed Dial code programmed for...

Page 186: ...uent callers hear a busy signal Queue control does not apply to coverage calls remote access calls or calls arriving on other types of lines trunks If a call is transferred with consultation it is not...

Page 187: ...TR for each delay announcement device assigned to the calling group An extension can be assigned to receive messages for a calling group Calling groups can be used to designate extensions used by voic...

Page 188: ...e works with coverage see Covering Calls on page 4 34 to learn more about Night Service and calling restrictions see Night Service with Outward Restriction on page 4 47 Other Groups 4 Other groups are...

Page 189: ...feature turns on the speakerphone at the telephone the GPA does not work properly Group and personal desktop videoconferencing systems high speed data communications and Group IV G4 fax machines are s...

Page 190: ...nt Technologies representative Calling restrictions can and should be associated with each barrier code so that remote access users cannot make unauthorized calls In a Hybrid PBX system an Automatic R...

Page 191: ...on code before making the call Automatic Route Selection ARS 4 This feature is available for Hybrid PBX systems only and assures cost efficient use of the various lines trunks and facilities in the sy...

Page 192: ...program extensions with headsets program Barge In for operators and change line button assignments at extensions You can also use centralized telephone programming to program features and buttons at...

Page 193: ...ey Hybrid PBX or Behind Switch Also there may be interactions between an application and certain system features For more information see the Feature Reference or contact your Lucent Technologies repr...

Page 194: ...Windows 95 Windows 3 11 for Workgroups Windows NT Apple Macintosh OS and UNIX System clients for call control and monitoring PassageWay Direct Connection Solution Windows based Provides an interface...

Page 195: ...nswers incoming calls and plays a menu of recorded prompts then routes calls as prompted by callers Can route calls to answering or fax machines Does not work with MERLIN Mail or AUDIX Voice Power Int...

Page 196: ...red depends upon the call volume you anticipate Discuss this with your Lucent Technologies representative Use password access to voice mailboxes to protect privacy Not all Macintosh OS and UNIX system...

Page 197: ...ade by fraudulent callers In addition these ports are outward restricted For more information see Calling Restrictions on page 4 44 The system provides two specific features that work with voice mail...

Page 198: ...gits a customer number for example for better service when the call is transferred to an agent Information Option Plays a recorded message and then disconnects the caller Message Drop Plays a message...

Page 199: ...recting calls to a specific extension Also a night announcement can greet callers after hours Supports multiple languages Lucent Technologies Attendant can answer every incoming call or only calls on...

Page 200: ...change their passwords regularly The administrator should remove any unneeded voice mailboxes from the system immediately Lucent Technologies Voice Messaging Systems have the ability to limit transfe...

Page 201: ...is case a single line telephone connected to an integrated VMI port can complete trunk to trunk transfers In Release 3 1 and later systems trunk to trunk transfer is automatically disallowed for all e...

Page 202: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 Features and Applications Page 4 70 Applications 4...

Page 203: ...help system managers plan and maintain systems in private networks Release 6 0 and later systems Hybrid PBX mode Both scenarios include some general background a description of the company s staff pa...

Page 204: ...s guide For complete information and scenarios see the Network Reference Scenario 1 A Small Office 5 This scenario describes a private medical practice The staff includes one physician a nurse an offi...

Page 205: ...of insurance company numbers Operator Receptionist Console with four incoming lines if one line is busy calls automatically go to the next line Ability to notify the doctor of a waiting call without a...

Page 206: ...Page 5 4 Scenario 1 A Small Office 5 Figure 5 1 Medical Office Floor Plan FUTURE EXPANSION EMERGENCY ROOM EXAM ROOM 2 EXAM ROOM 3 DOCTOR S SUITE EXAM ROOM 1 DOCTOR S OFFICE STAFF LOUNGE LAB APPTS PAY...

Page 207: ...n quickly identify the caller and access the patient s record on the PC To provide battery backup power to the system in the event of a commercial power failure an Uninterruptible Power Supply UPS is...

Page 208: ...therapy Zone 2 Office manager s office and staff lounge Quick Dialing System Directory for the nurse at the nurse s station to call pharmacies for lab staff to call other labs and for the billing cler...

Page 209: ...e use of on line databases and the Internet for research keeping up to date with professional organizations and publications and electronic mailing of large legal documents Use of Group IV G4 fax mach...

Page 210: ...eeds Records Filing Conference Room Managing Partner Junior Partner Junior Partner Main Conference Room Associate Main Entrance Paralegals 8 Reception Area Operator Receptionist Supplies Word Processi...

Page 211: ...e partner s voice mailbox with password access to messages A personal line No calling restrictions Ability to use own calling privileges at another extension Ability to bill clients for phone time Acc...

Page 212: ...caller identification If the secretary is not available the secretary s own telephone messages must be recorded with password access to the messages Some calling restrictions A shared Group IV fax ma...

Page 213: ...d Group IV fax machines Office Manager System Manager If the office manager is not available calls go to the general secretary PC with fax modem for purchasing purposes Ability to track and generate r...

Page 214: ...e Interface facilities on each module supplying a total of 32 virtual lines B channels The third 800 NI BRI module currently connects three facilities that provide six additional B channels The organi...

Page 215: ...d voice mail as well as Fax Attendant application and fax mail Outside regular business hours Night Service feature with Group Assignment and Outward Restriction Unanswered calls go immediately to the...

Page 216: ...nd Applications Direct Voice Mail feature password protected voice and fax mail services Intuity AUDIX and Fax Attendant Remote Access with barrier codes for partners to access the system from off sit...

Page 217: ...Group IV and analog slower speed fax machines Terminal adapters for high speed 64 kbps data communications by fax or PC Ascend Communications Inc Pipeline 25 Px access devices for 128 kbps Internet ac...

Page 218: ...Main Entrance Paralegals 8 Reception Area Operator Receptionist Supplies Word Processing Pool 4 A s s o c i a t e A s s o c i a t e A s s o c i a t e E q u i p m e n t Equipment Library Junior Partne...

Page 219: ...n ringing immediately Each secretary has Delay Ring on an SSA button that is usually answered by another secretary Use screen pop CTI application for identifying outside callers and bringing up databa...

Page 220: ...erage If an ISDN terminal adapter is not available calling party gets busy signal Most data calls are outgoing not incoming and Pipe lines are often used for Internet research Associates Secretaries a...

Page 221: ...secretary or works at another desk Coverage by voice mail system and Forward Follow Me features Fax modem Fax Attendant stores faxes for receipt when the fax line is available Bookkeeping Department M...

Page 222: ...ence Room Associate Main Entrance Paralegals 8 Reception Area Operator Receptionist Supplies Word Processing Pool A s s o c i a t e A s s o c i a t e A s s o c i a t e E q u i p m e n t Equipment Libr...

Page 223: ...ng Restrictions Staff Member Calling Requirements Partners Day and night long distance and local calling Remote access to system Partners Executive Secretaries Day long distance and local calling Nigh...

Page 224: ...es and applications that you read about in the scenarios They are highlighted here because they can significantly enhance your system For more information about any of these products and features see...

Page 225: ...ges of face to face meetings while decreasing your travel budget Group video systems that support ISDN BRI interfaces have built in data communications devices and can use one MLX B channel or two dep...

Page 226: ...LAN clients depending upon the types of extensions analog or MLX and the volume of calls handled by the software applications Incoming calls on SA buttons may arrive through calling group distributio...

Page 227: ...tion can also be generated through callers responses to a voice response unit System Requirements 5 A CTI link requires the following equipment and software MERLIN LEGEND Communications System Release...

Page 228: ...to enter appropriate responses by using the touch tone keys on the telephone It enables your customers to have access to your business and services on a 24 hour seven days per week basis You can cust...

Page 229: ...telephone lines connected to 800 LS ID modules and view the Caller ID calling party number when available so you can quickly access customer records on your PC Caller ID 5 Caller ID is generally a sub...

Page 230: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 Putting the System to Work Page 5 28 Optimizing Your System 5...

Page 231: ...gramming menus except when instructed to do so by a Lucent Technologies representative or when performing the CTI link procedures described in Busying Out and Restoring the MLX Module on page 6 91 Bef...

Page 232: ...s Auxiliary equipment connections Group assignments calling groups Allowed Lists Disallowed Lists Group Coverage and Night Service with Group Assignment Labels changing displays for Extension Director...

Page 233: ...Procedures 6 This section provides an overview of how to read the procedures and summary procedures in this chapter For more detailed information see Chapter 1 Programming Basics in System Programming...

Page 234: ...e entered in a previous step branching instructions general information or specific instructions Variable screen information appears as xs or ns in the screen and is defined in this column see sample...

Page 235: ...that the system must be in to perform certain tasks Types of Programming 6 The following are the three types of programming available for the system System Programming Allows you as the system manage...

Page 236: ...system programming console or on a PC with SPM This chapter describes system programming and centralized telephone programming both on the system programming console and on a PC with SPM For informati...

Page 237: ...screens and eventually return to the original screen Figure 6 2 Menu Selection Screen Data Entry Screens 6 A data entry screen prompts you to enter specific data or to make specific choices If data i...

Page 238: ...y button next to LW or by pressing on the PC See System Programming for more information about the Inspect feature Figure 6 3 shows a data entry screen with the first of two required extension numbers...

Page 239: ...th 1 to 4 digit numbers 2SHUDWRU Assign or remove operator positions and program operator features such as Operator Hold Timer or QCC options LQHV7UXQNV Program line trunk options WHQVLRQV Program ext...

Page 240: ...must select LW on the PC and return to a previous screen before you use QWHU If the entry is not valid the system may beep and or display an error message and does not save the entry HOHWH Delete a c...

Page 241: ...le states including a description of each state and the procedures that can be performed only during that idle state NOTES 1 The table includes all the procedures that fall into each idle state catego...

Page 242: ...le Extension Forced Idle No calls can be made or received on that phone or data terminal Multiline telephone users hear a sig nal indicating that the phone cannot be used display phone users see the m...

Page 243: ...describes the system programming console and provides the procedure for entering and exiting system programming from the console System Programming Console 6 The system programming console is an MLX...

Page 244: ...nged in two columns of seven buttons as shown in Figure 6 8 08 09 30 31 32 33 34 35 36 39 38 37 40 41 42 43 44 46 20 21 22 23 24 25 26 29 28 27 10 11 12 13 14 15 16 19 18 17 00 01 02 03 04 06 07 05 45...

Page 245: ...of the screen Inspct Inspect View a list of lines or extensions on which a feature is programmed or view the settings for a feature Unlabeled Display Buttons Use the five unlabeled display buttons on...

Page 246: ...s system Refer to this appendix when programming buttons for other telephones Figure 6 9 Console Overlay Console and DSS Lights 6 The red and green lights sometimes called LEDs next to each of the 20...

Page 247: ...tructions are numbered and shaded in gray The first column Console Display Instructions illustrates the display screens and indicates the console buttons to press The middle column Additional Informat...

Page 248: ...programming console for other uses and also provides additional functions Using a PC with SPM enables you and qualified service personnel to program the system from off site locations SPM runs on a D...

Page 249: ...on 4 25 required for Release 4 1 of the system SPM runs under Windows 95 as a DOS application For more information about setting up and using SPM for programming on a PC with DOS see Chapter 2 of Syst...

Page 250: ...nnection has priority over local access direct connection unless a backup or restore procedure is in progress through a direct local connection If a modem connection is attempted while any other type...

Page 251: ...ress any key again If the COMM PORT communications port screen appears instead of the SPM Main Menu the SPM software has not been initialized See Chapter 2 of System Programming NOTE The function keys...

Page 252: ...ake a data connection to a modem The following modem dialing commands work for most modems These may not be the commands your modem uses refer to the user guide that came with your modem for specific...

Page 253: ...scribed in Chapter 2 of System Programming Type TQN and press 1to display the SPM Welcome screen shown below Press any key to display a blank screen on which you can enter modem commands You may have...

Page 254: ...tors Certain features can be copied from one extension to another in the system Certain features that can be programmed only by using centralized programming Barge In Headset Hang Up Intercom buttons...

Page 255: ...ogramming menu You can then perform centralized telephone programming by selecting features from the display or by using programming codes Follow the procedure below to get to the Centralized Programm...

Page 256: ...lephone programming however you may also use the List Feature option that is available on the programming screen for extensions as described in the next section For detailed information about the List...

Page 257: ...are replacing an MLX 28D with an MLX 16DP remove all line and feature button assignments from the extension first This rule also applies when you are replacing other telephones with an MLX 16DP The S...

Page 258: ...ing procedure to program features onto a single telephone For information about accessing the Centralized Programming menu see Starting Centralized Telephone Programming on page 6 25 Console Display I...

Page 259: ...he Centralized Programming menu Copying Feature and SA ICOM Buttons 6 You can use the Copy Extension feature to copy an extension s programmed buttons with some exceptions to one or more extensions Pr...

Page 260: ...r DLC operator extensions are listed in Table 6 7 Table 6 6 Features That Can Be Copied All Telephones Feature Analog and MLX Telephones Analog Telephones Only MLX Telephones Only Account Code Entry A...

Page 261: ...ind Switch mode only Ringing options No Ring Delay Ring and Immediate Ring are copied with the button Table 6 6 Continued Feature Analog and MLX Telephones Analog Telephones Only MLX Telephones Only L...

Page 262: ...gramming menu see Starting Centralized Telephone Programming on page 6 25 Console Display Instructions Additional Information PC Select Copy Extension Specify the number of the extension from which yo...

Page 263: ...Copying Line Trunk Button Assignments 6 Use this procedure to copy outside line trunk button assignments pool dial out code restrictions Hybrid PBX only and Night Service information for operator pos...

Page 264: ...pter 3 System Programming Using Reports 6 The system generates a variety of reports that can help you with your system management tasks The Station Message Detail Recording SMDR feature provides infor...

Page 265: ...us The available system programming reports are listed below With the exception of Trunk Information the dash lists under the bullets show the sections of each report that automatically print when the...

Page 266: ...y System Directory Group Page Extension Information Group Coverage Group Calling Night Service Call Pickup Groups Error Logs Authorization Codes Printing SMDR Reports 6 SMDR reports consist of SMDR ca...

Page 267: ...inutes to print You may want to schedule use of the printer during off peak hours 2 If you select a report for which there is no information the report header still prints 3 Print reports if you canno...

Page 268: ...e must be set correctly System time affects the functioning of several system features and applications including Automatic Backup Night Service SMDR reports standalone auto attendant systems voice ma...

Page 269: ...re to make a copy of your customized system data You should create a backup after each system upgrade service technician visit or major system reconfiguration The backup does not copy any application...

Page 270: ...necessary read Memory Card in Chapter 3 of System Programming for detailed information about this feature including how to insert the memory card into the PCMCIA interface slot on the processor module...

Page 271: ...ly copy another extension s programmed buttons with some exceptions to this new extension Refer to Copying Feature and SA ICOM Buttons on page 6 29 Before you actually begin performing the tasks liste...

Page 272: ...ts pool dial out code restrictions Hybrid PBX only and Night Service information for operator positions only as described in Copy Line Trunk Assignments in the Telephones section of System Programming...

Page 273: ...an extension in your system Planning Guidelines 6 There are three ways to move an extension Call Lucent Technologies at 1 800 247 7000 They can arrange for a Lucent Technologies technician to do it f...

Page 274: ...as a new extension number This programming includes Extension Directory labels Personal Speed Dial button assignments and group assigned features such as Coverage Pickup paging and Night Service If yo...

Page 275: ...or Pools to Telephones in the Telephones section of System Programming Chapter 3 NOTE This task requires an idle condition Extension Forced Idle for this extension jack o To remove intercom or System...

Page 276: ...automatically dials an inside extension or outside number The feature is designed to allow immediate access to for example an 800 number catalogue sales department a security office a hotel concierge...

Page 277: ...th SPM o If necessary assign a personal line to the extension following the instructions in Assign Trunks or Pools to Telephones in the Telephones section of System Programming Chapter 3 NOTE This tas...

Page 278: ...tions Therefore the actual called party number was not properly processed when a star code was entered For more information about star codes see Revising Allowed Lists on page 6 71 Planning Guidelines...

Page 279: ...gramming menu from the console or a PC with SPM o Program the change s following the instructions for Call Restrictions in the Optional Telephone Features section of System Programming Chapter 3 or th...

Page 280: ...ephone can never perform a trunk to trunk transfer unless it is plugged into a port programmed as a VMI port Task List Changing Trunk to Trunk Transfer Status 6 o Obtain the following forms as appropr...

Page 281: ...calls or delayed Secondary coverage if he or she wants only occasional coverage Often senders calls are handled by both types of coverage to ensure that callers receive attention when a Primary Covera...

Page 282: ...lease 4 1 and later systems programmable for each extension Delay before sending calls to Group Coverage when Sender has Individual Coverage and receiver is available in addition to Primary Cover Ring...

Page 283: ...he fixed Secondary Coverage Delay Interval 2 rings this timer sets the delay before a Secondary Cover button programmed for Delay Ring begins to ring audibly This setting does not affect Primary or Gr...

Page 284: ...ble or unassigned Immediate Unavailable Available Available GCD PRD Unavailable or unassigned GCD PRD Unavailable or unassigned Available GCD PRD Unavailable or unassigned Immediate QCC Queue only Ava...

Page 285: ...ons are set for Immediate Ring the Group Coverage Ring Delay should be greater than the higher of these two values the Primary Cover Ring Delay or the 2 ring fixed Secondary Cover Delay Interval If bo...

Page 286: ...Cover buttons programmed for Delay Ring change the additional delay before a call is sent to Group Coverage receivers when Primary or Secondary Coverage Receivers are available WHQVLRQV More More RYH...

Page 287: ...ne or to disconnect a line o If you are adding a line trunk call Lucent Technologies 1 800 247 7000 to arrange for a Lucent Technologies technician to connect the line to the system and set it up char...

Page 288: ...e same analog module to connect the equipment and one position to serve as CMS supervisor A maximum of eight DLC operator positions can be assigned Any combination of operator positions can be assigne...

Page 289: ...the items in the task list below read through the list and make your decisions now about these and other aspects of the new extension rather than having to stop in the middle of the procedure For addi...

Page 290: ...ng centralized telephone programming For more information see System Programming o Using centralized telephone programming assign Ringing Options as described in Chapter 5 Centralized Telephone Progra...

Page 291: ...tures and System Features in System Programming Chapter 3 or in Chapter 5 Centralized Telephone Programming of System Programming o When you have finished file the form s with the rest of the planning...

Page 292: ...ion jack type of that extension to the factory setting You must reprogram lines and any features for that telephone or console You may also need to change any attached adjunct equipment and optional f...

Page 293: ...k following the instructions in Single Renumbering in the System Renumbering section of System Programming Chapter 3 or the summary programming instructions below NOTE This task requires an idle condi...

Page 294: ...evate Priority Calls in Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Voice Announce Release 4 0 and later systems only Message Center Operation Automatic or Manual Ext...

Page 295: ...ate instructions for Optional Operator Features in System Programming Chapter 3 o When you have finished file Form 6a with the rest of the planning forms Programming Instructions 6 See the appropriate...

Page 296: ...h a CTI Computer Telephony Integration link Release 5 0 and later systems only is treated in the system as auxiliary equipment the programming of this feature is described later in this chapter in Add...

Page 297: ...ption You cannot assign the line trunk identified for loudspeaker paging equipment use as a Remote Access line trunk and you cannot use its jack for Music On Hold or maintenance alarm Valid Entries Li...

Page 298: ...ist Connecting Auxiliary Equipment 6 o Obtain Form 2c System Numbering Line Trunk Jacks and the appropriate individual telephone form 4d 4e 4f 5b or 5c For a voice messaging system or auto attendant s...

Page 299: ...uncement device should not be programmed as a calling group member A calling group can be a Night Service group member Console Procedure X TXLS D WHQVLRQ Dialext no QWHU LW 0VJ DLWLQJ Dial fax machine...

Page 300: ...Extension Status in the Feature Reference and in the System Features section of Chapter 3 System Programming Changing calling group assignments may affect other features for more information see the F...

Page 301: ...ess to restrict calls made through the system from remote locations the Allowed Lists can be assigned to either a specific barrier code password or to specific types of remote access trunks for exampl...

Page 302: ...its for each number an area code plus an exchange or 6 digits with a leading 1 where required Asterisk Release 3 1 and later systems only preceding a maximum of one leading star code per entry 10 numb...

Page 303: ...rictions in Chapter 3 of System Programming Valid Entries 0 to 7 Task List Assigning Allowed Lists to Telephones 6 o Obtain Form 6e Allowed Lists and as appropriate the form s for individual telephone...

Page 304: ...later systems star codes may be included in Allowed and Disallowed Lists In these systems dialed star codes are ignored by ARS for routing calls Star codes are provided by the central office CO to all...

Page 305: ...I ports used by voice messaging systems It includes the following entries which are often used for toll fraud 0 to prevent international calls 10 to prevent access to long distance service providers 1...

Page 306: ...PC with SPM o Program the change s following the instructions for Disallowed Lists in the System Features section of System Programming Chapter 3 or the summary programming instructions below o When...

Page 307: ...r the summary programming instructions below o When you have finished file the form s with the rest of the planning forms SECURITYlALERT In Release 3 1 and later systems Disallowed List number 7 is au...

Page 308: ...an be assigned per coverage group An extension can be a sender in only one group it can be a receiver for more than one coverage group A calling group can be assigned as a receiver for up to 30 covera...

Page 309: ...tructions 6 Revising Night Service with Group Assignment 6 Use this procedure to add or remove extensions lines Release 4 1 and later systems only and a calling group to a Night Service group for afte...

Page 310: ...start lines trunks as well as digital T1 voice operation lines that emulate these types ISDN digital PRI lines that are routed by line appearance Digital NI 1 BRI lines Automated incoming tie trunks T...

Page 311: ...assign a calling group to a Night Service group 1LJKW6UYFH URXS VVLJQ DOOLQJ URXS Dial ext no of Night Service operator QWHU Dial calling group no QWHU LW LW To assign an extension to a Night Service...

Page 312: ...rogrammed button to turn voice mail coverage off and Night Service is activated the system programmed feature has no effect The voice mail system does not cover calls for the person at the extension W...

Page 313: ...m programming console Use the buttons next to the display and line feature buttons to specify alphanumeric characters and punctuation for labels Use the template provided with the MLX 20L telephone to...

Page 314: ...for Extension Directory in the Labeling section of System Programming Chapter 3 or the summary programming instructions below o When you have finished file Form 2a with the rest of the planning forms...

Page 315: ...above record the new values on Form 2c o Open the System Programming menu from the console or a PC with SPM o Program the change s following the instructions for Lines or Trunks in the Labeling sectio...

Page 316: ...trophes stars and pound signs Task List Changing Posted Message Labels 6 o Obtain Form 10a Label Form Posted Messages o If necessary read Labeling in the Feature Reference for detailed information abo...

Page 317: ...ls All letters appear on the screen in uppercase Planning Guidelines 6 Valid Entries Each label can have a maximum of seven characters Labels can contain capital letters numbers and eight types of cha...

Page 318: ...umeric characters To program with SPM Use the PC keyboard for labels All letters appear on the screen in uppercase Planning Guidelines 6 Valid Entries Speed dial code assignments are 600 through 729 T...

Page 319: ...s product The CTI link operates on the system in conjunction with Novell NetWare LANs local area networks that include the PassageWay Telephony Services workgroup product It allows network clients via...

Page 320: ...ected to it Do this before attempting to program the CTI link The firmware for the MLX module must be of vintage earlier or later than 29 If you attempt to program a CTI link on a module of firmware v...

Page 321: ...cted lines trunks or extensions Any active communications via a CTI link are preserved during a Busy Out procedures but only for 24 seconds When 25 seconds have elapsed the messages are lost For this...

Page 322: ...ete Service resumes on affected facilities and or extensions Task List Adding a CTI Link 6 o Obtain Form 2a System Numbering Extension Jacks o Plan the CTI link addition using the planning guidelines...

Page 323: ...remove the programming for a CTI Computer Telephony Integration link from an MLX port on a 008 or 408 MLX module This hardware software feature is available in Release 5 0 and later systems operating...

Page 324: ...appropriate summary programming instructions below o Follow the procedure outlined in Busying Out and Restoring the MLX Module on page 6 91 to restore service on the module where the CTI link was loca...

Page 325: ...erprise Communications Server ECS or DEFINITY ProLogix Solutions systems using private networks or the public switched telephone network This aspect of the system is not covered in this guide For comp...

Page 326: ...d in System Manager s Guide User and Operator Guides Designed for the users of telephones or system features Each of these manuals describes the use and features of specific telephones or operator con...

Page 327: ...uding descriptions of some special tools available in each guide Following the table this section describes some common elements contained in both guides then provides specific information about each...

Page 328: ...each system feature and some system components Also includes summary information about applications Encyclopedia style each feature description is a separate entry Special Tools Index to features by n...

Page 329: ...contains detailed information about each feature The features are listed alphabetically by name Some groups of related features appear under one entry for example Messaging The contents and organizat...

Page 330: ...or set of features in great detail At a Glance a boxed table at the beginning of each feature description summarizes the following aspects of the feature or feature group Users Affected Shows what cat...

Page 331: ...the feature with different telephones Feature Interactions A list of issues and considerations to be aware of when using another feature in conjunction with the main feature described The list is arr...

Page 332: ...l as to those who are accustomed to other communications systems The Index of Features by Activity lists features according to tasks typically performed with the system It describes the task and then...

Page 333: ...OTE After you are familiar with the step by step procedures you can use the programming summaries to quickly refresh your memory Programming Procedures Chapter 4 Provides each system programming proce...

Page 334: ...ones Appendix H Special Tools 7 In addition to the common organizational elements described earlier in Common Elements this guide provides some other tools for quick reference and to help you find the...

Page 335: ...W 9000 Single Line Telephones User s Guide for 8101 and 2500 YMGL telephones as well as older single line telephones MLX Direct Line Consoles Operator s Guide for MLX DLC operator consoles Analog Dire...

Page 336: ...features that don t follow the standard programming sequences described later in the guide for example Auto Dial Where applicable a detailed description of the telephone display and how to use it inc...

Page 337: ...and programming instructions for data users who have ISDN terminal adapters or modems In addition it explains data hunt group operations and the system s support of local area networks LANs videoconf...

Page 338: ...codes on their back covers Reports offering details about a feature as it is used on your system Feature Reference See entry for feature and Appendix F System Programming Appendix F Changing Automati...

Page 339: ...res Feature Reference Appendix B System Programming Entry for procedure you are using Which modes of operation support a systemwide feature Feature Reference Appendix C Programming special characters...

Page 340: ...e Access System Programming Chapter 4 Changing Automatic Route Selection ARS Facility Restriction Levels for extensions or lines trunks System Programming Chapter 4 Feature Reference See Automatic Rou...

Page 341: ...to the originator of transferred parked or camped on calls when the destination extension remains busy System Programming Chapter 4 Changing what a caller hears when being transferred System Programm...

Page 342: ...peration for an extension System Programming Chapter 5 Feature Reference See Headset Options and Auto Answer All Assigning or change the following features or settings at extensions Calling restrictio...

Page 343: ...at can be waiting before subsequent calls receive a busy signal Release 6 0 and later systems Assign operator or group to cover calls for group when too many calls are waiting when callers have waited...

Page 344: ...en they press a Call button System Programming Chapter 3 Allowing QCC operators to release a current call automatically when they press another Call button System Programming Chapter 3 Allowing QCC op...

Page 345: ...ture Reference See Queued Call Console Allowing QCCs to finish call direction automatically System Programming Chapter 3 Assigning a QCC to act as a message center for directed unanswered calls group...

Page 346: ...about Check this guide Lines and Trunks continued Setting up Remote Access trunks Feature Reference See Remote Access System Programming Chapter 4 Changing Automatic Route Selection ARS Facility Restr...

Page 347: ...link 3 Release 6 0 and later systems Hybrid PBX mode only support private connections between MERLIN LEGEND Communications Systems and DEFINITY Enterprise Communications Server ECS or DEFINITY ProLogi...

Page 348: ...Automatic Backup Night Service Station Message Detail Recording SMDR reports standalone auto attendant systems voice mail and Reminder Service 3 For information about removing the control unit housing...

Page 349: ...wiring or the control unit associated with the faulty phone s Call the Lucent Technologies Helpline at 1 800 628 2888 consultation charges may apply If the phones are still dead go to Possible Cause 2...

Page 350: ...hether the jack is programmed for CTI link See Chapter 6 Managing the System or System Programming for details If the jack is programmed for a CTI link and you wish to retain the link plug the MLX tel...

Page 351: ...nnected to one module there may be a problem with the module Call the Lucent Technologies Helpline at 1 800 628 2888 consultation charges may apply If the dead telephones are connected to modules that...

Page 352: ...oblem If you Cannot go to Possible Cause 3 If the pool dial out code is not missing go to Possible Cause 3 Possible Cause 3 If the system Hybrid PBX mode is set up for Automatic Route Selection ARS th...

Page 353: ...ou can you have solved the problem If you cannot go to Possible Cause 6 SECURITYlALERT Extensions on the Night Service Exclusion List have unrestricted calling privileges and are not protected from un...

Page 354: ...telephone and check again If the original telephone still cannot make outside calls then the original telephone may be defective Call the Lucent Technologies Helpline at 1 800 628 2888 consultation c...

Page 355: ...t ring go to Possible Cause 4 At an analog multiline telephone deactivate Forward by pressing the programmed Feature button and dialing plus the extension number of the phone that is not receiving cal...

Page 356: ...control unit To test one wiring possibility go to Possible Cause 6 NOTE The following procedure may help Lucent Technologies Helpline technicians analyze your problem However you should not perform th...

Page 357: ...g or Delayed Ring What to do Use centralized telephone programming to check the Ringing Options setting for the extension and each line see Chapter 5 in System Programming If the Ringing Options setti...

Page 358: ...to Possible Cause 3 If the green light is off then Position Busy is not turned on go to Possible Cause 3 Possible Cause 3 The Calls In Queue Alert option is disabled this is the factory setting The n...

Page 359: ...or incoming calls then the original jack may be faulty call the Lucent Technologies Helpline at 1 800 628 2888 consultation charges may apply If the telephone still does not ring there may be a proble...

Page 360: ...sfer Call after Answer on an Outside Line 8 Possible Cause 1 There may be custom calling features for example call waiting or 3 way calling from the local telephone company that are interfering with s...

Page 361: ...VMS Off buttons If you are having problems with this aspect of Night Service see Calls Not Going to Voice Mail beginning with Possible Cause 3 on page 8 17 Possible Cause 1 The system time and or day...

Page 362: ...onsole is lit If Night Service now works you have solved the problem If Night Service is still not working and yours is a Release 4 1 or later system go to Possible Cause 5 If Night Service is still n...

Page 363: ...programming to check that the coverage group has a receiver and that the receiver is the voice mail calling group see Group Calling Member Assignments in the Optional Group Features section of Chapte...

Page 364: ...VMS Off activated In Release 4 1 the user at the telephone can override Night Service with Coverage Control by pressing the programmed Coverage VMS Off button since the last Night Service status chan...

Page 365: ...ay be set incorrectly What to do Check the time at the system programming console or another MLX display telephone If the time is correct go to Possible Cause 2 Possible Cause 2 If the system uses the...

Page 366: ...hat to do Use system programming to check that the extension is a member of a coverage group see Group Coverage Member Assignments in the Optional Group Features section of Chapter 3 System Programmin...

Page 367: ...it with a similar telephone that you know is working properly If you can hear the called party on the replacement telephone then replace it with the original telephone and check again If you still ha...

Page 368: ...rogrammed button on the original telephone still fails then the original telephone may be defective Call the Lucent Technologies Helpline at 1 800 628 2888 consultation charges may apply If the progra...

Page 369: ...Cause 2 What to do Use system programming to check the setting of the Recall timer system feature see Chapter 3 in System Programming If the setting is less than 650 milliseconds change the setting t...

Page 370: ...or is flashing when the member is unavailable to take calls Log the member in by pressing a programmed Available button or by pressing the Feature button and dialing before pressing the Auto Dial or...

Page 371: ...en the original telephone may be defective Call the Lucent Technologies Helpline at 1 800 628 2888 consultation charges may apply If calling group calls are not received on the replacement telephone t...

Page 372: ...orm for the DLC that transferred the call or consult the DLC operator Then do one of the following If the call was from another source go to Possible Cause 4 If the DLC is monitored this is the cause...

Page 373: ...work Manager s Guide for troubleshooting information If you cannot solve the problem yourself call the Lucent Technologies Helpline at 1 800 628 2888 consultation charges may apply Secondary Announcem...

Page 374: ...on signals a problem Table 8 1 Checking the Effectiveness of Delay Announcements When the number of calls waiting for a secondary announcement multiplied by the length of that announcement is greater...

Page 375: ...apply go to Possible Cause 3 Possible Cause 3 The secondary announcement is set to repeat and too many callers are waiting to hear the repeated announcement What to do Set the repeat option for the s...

Page 376: ...dify the recording on the delay announcement accordingly If none of these options cures the problem or if the prompted requests do not seem to be the cause go to Possible Cause 7 Possible Cause 7 Ther...

Page 377: ...ontact your Lucent Technologies representative Federal Communications Commission FCC Electromagnetic Interference Information 1 This equipment has been tested and found to comply with the limits for a...

Page 378: ...hall be through a standard network interface jack USOC RJ11C RJ14C RJ21X Connection to E M tie trunks requires a USOC RJ2GX Connection to off premises extensions requires a USOC RJ11C or RJ14C Connect...

Page 379: ...r extended superframe format ESF with AMI zero code suppression 04DU9 ISN with ESF and B8ZS For equipment to be connected to 56 Kbps or 64 Kbps digital facilities the FIC is 02B1Q The quantities and U...

Page 380: ...e a complaint with the FCC Changes at Local Telephone Company Your local telephone company may make changes in its facilities equipment operations or procedures that affect the proper functioning of t...

Page 381: ...fies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The DOC does not guarantee the equipment wi...

Page 382: ...s pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale...

Page 383: ...n du minist re des Communications du Canada A canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales AVERTISSEMEN...

Page 384: ...ference and 2 this device must accept any interference received including interference that may cause undesired operation Complies with Part 68 FCC Rules See the SystemReference Manual for proper FCC...

Page 385: ...er codes are by default restricted from making outside calls In prior releases if you do not program specific outward calling restrictions the user is able to place any call normally dialed from a tel...

Page 386: ...the types of calls that toll fraud abusers often make When possible block out of hours calling Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal call...

Page 387: ...ministrative tools records and system manager information These areas should be locked when not attended Provide a secure trash disposal for all sensitive information including telephone directories c...

Page 388: ...digit string to either direct dial or access a network operator to complete the call NOTE In Release 3 1 and later systems all extensions are initially and by default restricted from dial access to p...

Page 389: ...00 1809 1900 and 976 or 1 wildcard 976 In Release 3 1 and later systems Disallowed List number 7 does not include 800 and 1800 and 411 and 1411 but Lucent Technologies recommends that you add them Ass...

Page 390: ...ice provides reliable disconnect sometimes referred to as forward disconnect or disconnect supervision which guarantees that the central office does not return a dial tone after the called party hangs...

Page 391: ...ing the public switched network by randomly dialing numbers with war dialers a device that randomly dials telephone numbers including 800 numbers until a modem or dial tone is obtained can find this f...

Page 392: ...ct to potential hacker activity Informed people are more likely to cooperate with security measures that often make the system less flexible and more difficult to use Never program passwords or author...

Page 393: ...your communications system or voice messaging system When callers ask for assistance in placing outside or long distance calls ask for a callback extension Verify the source Ask callers claiming to b...

Page 394: ...ever this eliminates Lucent Technologies 24 hour maintenance surveillance capability and may result in additional maintenance costs Create a communications system management policy concerning employee...

Page 395: ...and supporting documentation in an office that is secured with a changeable combination lock Provide the combination only to those individuals having a real need to enter the office Keep telephone wir...

Page 396: ...the purchase price of your system or apply the purchase price towards the purchase of another Lucent Technologies system If you purchased your system directly from Lucent Technologies Lucent Technolog...

Page 397: ...ed use or charges for such use of common carrier telecommunications services or facilities accessed through or connected to the equipment For personal injury caused by Lucent Technologies s negligence...

Page 398: ...d impress upon them the need to keep it secret If anyone who knows the password leaves the company change the password immediately If you have a special telephone line connected to your Hybrid PBX or...

Page 399: ...telephone station equipment The telephone instrument and or other equipment for example a fax machine used to transmit and receive the telephone signal Transmission Facilities The equipment and media...

Page 400: ...central office CO as it is today and this was where the battery was located The flow of direct current to early telephones was controlled by the receiver or handset which hung on a hook that activate...

Page 401: ...asic elements have been enhanced to include many other features and components for example built in speakerphones programmable features and buttons and even the capability to transmit and receive digi...

Page 402: ...ar I the first communications satellite Optical Fiber A long hair thin strand of high quality glass surrounded by a sheath of glass with different characteristics clad in a plastic outer sheath and us...

Page 403: ...t various key locations and route the telephone signals through the telephone network The telephone network is composed of a number of these key centralized locations called central offices COs At the...

Page 404: ...performed by human operators who made the actual connections of circuits at a switchboard by using cords that had plugs at each end Each of the plugs had a tip and a ring which completed the electric...

Page 405: ...ment a few rooms away Thus one telephone could communicate with only one other telephone Party Line Service Several telephones were connected to one line so a number of people could communicate in the...

Page 406: ...d includes service through the switching office hierarchy In addition to the telephone company switches and switching hierarchy private switching systems PBXs were developed In a PBX the switch is loc...

Page 407: ...ly small number of standard signals are required On the other hand since interoffice signaling is between machines the emphasis is on efficiency and flexibility rather than usability This has resulted...

Page 408: ...ys of telecommunications when a maximum of 10 000 lines could be serviced by a telephone exchange a 4 digit alphanumeric address was used to specify the called party for example WA51 Waverly 51 Subseq...

Page 409: ...255 extension endpoints that support a combination of the following Up to 255 physical extension jacks for telephones and adjuncts Up to 127 logical digital data ports through 7500B data modules conne...

Page 410: ...6 endpoints are in use at the same time blocking can occur Table C 1 lists the hardware and software capacities of the system Some constraining factors appear with a checkmark and are explained at the...

Page 411: ...al alerts per group Coverage groups per group 32 200 32 200 32 10 1 32 1 1 Carriers Line trunk and extension module slots per basic carrier Line trunk and extension module slots per expansion carrier...

Page 412: ...er Directory Personal Directory MLX 20L only Listings per Directory 1 130 1 144 48 50 Extensions Total physical jacks Total endpoints 255 255 100D Module maximum 2 per carrier 3 800 NI BRI Module maxi...

Page 413: ...ark Codes number of codes 8 Personal Lines 64 Pool Buttons 64 Pickup Number of groups Members per group Groups per member 30 15 1 Pools trunk groups Maximum number of pools Maximum number of trunks in...

Page 414: ...umber of system extensions In earlier releases a group can have only one delay announcement Table C 1 Continued Limit Constraining Factor Speed Dial Personal Speed Dial Entries per telephone Entries p...

Page 415: ...ore than 16 fax machines but those in excess of 16 cannot use the fax message waiting indication System Operator Consoles DLCs Direct Line Consoles Two consoles are allowed for each MLX or analog modu...

Page 416: ...ultaneously Traffic hundred call seconds hr system Assumes 20 percent internal traffic Two Party Conversations 216 time slots Analog multiline without Voice Announce to Busy 17 slots for each of 8 por...

Page 417: ...s the Employee Communications Survey form If you need to plan system modifications as your company s needs expand use this form to conduct a survey of system users needs Make copies of the form and sa...

Page 418: ...and Special Numbers Tables 3h LS ID Delay 4a Extension Copy Analog Multiline Telephone Template 4b Analog Multiline Telephone 4c Extension Copy MLX Telephone Template 4d MLX Telephone 4e MFM Adjunct...

Page 419: ...age Waiting Receivers Systemwide Use 6e Allowed Lists 6f Disallowed Lists 6g Call Restriction Assignments and Lists 6h Authorization Codes 6i Pool Dial Out Code Restrictions 7a Call Pickup Groups 7b G...

Page 420: ...MERLIN LEGEND Communications System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 System Planning Forms Page D 4 D...

Page 421: ...ase 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 E Removing Reinstalling the Control Unit Cover 5 This appendix provides instructions for removing the control unit housing and for rein...

Page 422: ...ing the top cover and then installing the front cover This section contains instructions for both tasks Installing the Top Cover 5 To install the control unit top cover see Figure E 2 and follow these...

Page 423: ...System Release 6 0 System Manager s Guide 555 660 118 Issue 1 February 1998 Removing Reinstalling the Control Unit Cover Page E 3 Installing the Control Unit Housing E Figure E 2 Installing the Top C...

Page 424: ...the Control Unit Housing E Installing the Front Cover 5 To install the front cover see Figure E 3 and follow these steps 1 Hook the top of the front cover into the top cover 2 Push down on the bottom...

Page 425: ...on the first three digits sent to Extension 441 See also unambiguous numbering Glossary 5 Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossa...

Page 426: ...stem feature that routes calls on outside facilities according to the number dialed and line trunk availability To initiate ARS the user dials a dial out code also called an ARS access code ASCAP Amer...

Page 427: ...ute Selection See ARS automatic start tie trunk Tie trunk on which incoming calls are routed to an operator or other designated destination without a start signal as soon as the trunk is seized the de...

Page 428: ...ones bipolar 8 zero substitution See B8ZS bipolar signal Digital signal in which pulses ones alternate between positive and negative See also AMI B8ZS and bipolar violation bipolar violation Condition...

Page 429: ...local telephone companies if local regulations allow that supplies the calling party telephone number In Release 3 0 and later an 800 GS LS ID module on the system can capture this information and di...

Page 430: ...s link the receiving end must be synchronized with the transmitting end to receive the digital signals without errors using clock synchronization A system synchronizes itself by extracting a timing si...

Page 431: ...networks for telephones and other equipment Also referred to in this guide as system short for MERLIN LEGEND Communications System control unit Processor module power supply module other modules carri...

Page 432: ...annel data communications equipment See DCE data module A type of ISDN terminal adapter that acts as the DCE at a data workstation that communicates over high speed digital facilities data rate See bp...

Page 433: ...ons that share a common access code Calls are connected in a round robin fashion to the first available data station in the group dial access See feature code Dialed Number Identification Service See...

Page 434: ...individual or a group and inside calls transfer calls make outside calls for users with outward calling restrictions set up conference calls and monitor system operation DNIS Dialed Number Identificat...

Page 435: ...ate voltage conditions on the Ear and Mouth leads for analog applications and through two bits for digital applications See also tie trunk EIA Electronic Industries Association EIA 232 D Physical inte...

Page 436: ...ng Default state of a device or feature when an optional setting is not programmed by the user or system manager fax facsimile Scanning and transmission of a graphic image over a telecommunications fa...

Page 437: ...hange Central office CO other than the one that is providing local access to the public telephone network General Purpose Adapter See GPA glare Condition that occurs when a user tries to call out on a...

Page 438: ...In private network that is arranged in a star configuration the communications system through which all calls across the network pass Hybrid PBX mode One of three modes of system operation in which t...

Page 439: ...ternally for managing a computer system s input and output of information IROB protector In Range Out of Building protector Surge protection device for off premises telephones at a location within 100...

Page 440: ...hind Switch mode and Hybrid PBX mode LAN local area network Arrangement of interconnected personal computers or terminals sometimes accessing a host computer sometimes sharing resources such as files...

Page 441: ...sion and line trunk jack in the system control unit loop start line Line on which a closure between the tip and ring leads is used to originate or answer a call High voltage 20 Hz AC ringing current f...

Page 442: ...ine button digital telephone with a 7 line by 24 character display MLX 28D telephone 28 line button digital telephone with a 2 line by 24 character display mode codes Streams of touch tone codes used...

Page 443: ...See MFM multiline telephone An analog or digital MLX telephone that provides multiple line buttons for making or receiving calls or programming features multiplexing The division of a transmission ch...

Page 444: ...ystem or the telephone network OPT off premises telephone Single line telephone or other tip ring device connected to the system via a 008 OPT module in the control unit Appears as an inside extension...

Page 445: ...capabilities of the PSTN port See jack Also refers to extension or line trunk jacks before these are numbered according to the dial plan during programming The lowest jack on a module is always Port 1...

Page 446: ...twork a facility that connects a networked system to the public switched telephone network public switched telephone network See PSTN QCC Queued Call Console MLX 20L telephone used by a system operato...

Page 447: ...king in noisy or remote areas of a building can be alerted to incoming calls SA buttons Telephone buttons that provide access to both inside and outside calls satellite system In a private network a c...

Page 448: ...system acting as the hub system See also series configuration station See extension station jack See extension jack Station Message Detail Recording See SMDR Supplemental Alert Adapter See SAA switch...

Page 449: ...calls at speeds up to 56 kbps These trunks may be used for tandem and non tandem operation T1 emulated voice A T1 tie trunk programmed for Tie PBX or Tie Toll for use by voice calls T1 Switched 56 se...

Page 450: ...en the communications system and the telephone company central office CO or another switch Often used synonymously with line trunk jack See line trunk jack trunk pool See pool TSAPI Telephony Services...

Page 451: ...tricted data channels also called clear data channels allow the transmission of occurrences of more than seven contiguous zero bits If an unrestricted data channel is requested and only restricted cha...

Page 452: ...s forward messages received with comments and reply to messages voice messaging interface See VMI WATS Wide Area Telecommunications Service Service that allows calls to certain areas for a flat rate c...

Page 453: ...0 GS LS ID module 3 36 800 NI BRI module 3 10 A Accessories definition 2 27 power related 3 47 protection 3 48 to 3 49 Account Code Entry Forced Account Code Entry 4 58 to 4 59 Adapters definition 2 2...

Page 454: ...description 3 43 overview 3 41 Ascend Pipeline 50 access device 3 41 Asynchronous Data Unit ADU 3 46 AT T network services 3 8 AUDIX Voice Power 4 63 4 66 to 4 67 6 38 Authorization Codes feature 4 3...

Page 455: ...Management System CMS 6 38 Call Waiting feature 4 57 Callback feature 4 9 Call by Call Service Selection 3 8 Caller ID description 5 27 example 5 5 module 3 36 services 3 8 Calling features see Dialin...

Page 456: ...annels 2 15 CMS see Call Management System CMS CO see Central office CO Computer Telephony Integration CTI link adding 6 89 to 6 93 description 4 61 to 4 62 5 23 to 5 25 example 5 10 to 5 18 overview...

Page 457: ...r Information Center 1 5 D Data communications adjuncts 3 40 to 3 42 features 4 56 to 4 57 overview 2 29 to 2 30 troubleshooting 8 1 Data communications equipment DCE definition 2 29 types supported 3...

Page 458: ...m 6 32 overview 2 18 telephones 3 16 3 16 to 3 17 troubleshooting 8 11 Directory features 6 83 to 6 84 6 88 to 6 89 DLC see Direct Line Console DLC DMS 100 services 3 9 Do Not Disturb feature 5 6 8 8...

Page 459: ...ption 3 38 feature 4 6 Group IV G4 4 64 5 7 programming extensions 3 38 6 67 to 6 69 Feature finders basic calling and answering 4 4 to 4 11 calling privileges and restrictions 4 15 to 4 17 covering c...

Page 460: ...CC information see Appendix A Forced Account Code Entry feature 4 59 Forced idle reminder tones 6 13 Forward Follow Me features troubleshooting 8 9 using 4 35 to 4 37 8 9 when lines are busy 4 36 FRLs...

Page 461: ...to 3 28 operator consoles 3 30 3 30 to 3 32 routing calls 4 59 unique console 2 19 I ICOM buttons automatic assignment 3 26 copying features programmed 6 29 to 6 33 definition 2 17 types 3 26 to 3 27...

Page 462: ...4 Power Failure Transfer PFT telephone support 3 7 touch tone receivers TTRs 3 6 understanding names 2 21 3 5 Lines 2 15 Lines trunks adding or removing 6 57 assigning names 6 84 to 6 85 assigning to...

Page 463: ...M see Multi Function Module MFM Mirage headpiece 3 39 MLX telephones changing language of display 4 18 to 4 19 connecting to videoconferencing systems 3 42 5 23 descriptions 3 14 to 3 22 dialing featu...

Page 464: ...eature assigning extensions 6 79 to 6 81 assigning lines trunks 6 79 to 6 81 calling restrictions 4 44 4 47 to 4 48 copying operator programming 6 33 to 6 34 coverage 6 81 to 6 83 groups 4 55 to 4 56...

Page 465: ...g system 5 7 Pipeline 25 Px see Ascend Pipeline 25 Px access device Pool Dial Out Code restriction 4 44 4 48 5 21 6 33 to 6 34 Pools 3 28 Ports see Extension jacks Position Busy Backup feature 6 64 8...

Page 466: ...tted during 6 13 types 6 5 to 6 6 Programming see also System programming Centralized telephone programming Protection accessories 2 27 3 48 to 3 49 Q Queued Call Console QCC adding 6 61 to 6 64 allow...

Page 467: ...ew 3 25 programming as HotLine extensions 6 46 to 6 48 troubleshooting 8 3 8 13 to 8 14 SMDR jack 6 37 SMDR see Station Message Detail Recording SMDR Specialty handsets 3 40 Speed dial codes 4 53 SPM...

Page 468: ...30 upgrading 1 6 System adapters definition 2 26 descriptions 3 34 System adjuncts definition 2 26 descriptions 3 36 to 3 39 System alarms 3 49 System capacities 2 25 System capacities see also Append...

Page 469: ...6 5 removing extensions 6 44 to 6 46 reports using 4 28 4 60 6 34 to 6 38 restricting trunk to trunk transfer 6 49 to 6 51 security 4 28 to 4 29 setting date and time 6 38 to 6 39 8 22 system planning...

Page 470: ...PC 6 18 to 6 24 using the console 6 13 to 6 18 System Programming and Maintenance SPM software connecting PC 6 20 to 6 24 overview 2 25 PC to use 3 37 using 6 18 to 6 24 System programming console bu...

Page 471: ...ing features 4 23 setting system date and or time 6 38 to 6 39 Tip ring T R adapter 3 34 to 3 35 definition 2 5 modules 3 6 to 3 7 types of adjuncts 3 34 to 3 35 Toll and outward restrictions 4 44 Tol...

Page 472: ...ming 6 49 to 6 51 TSAPI GL 27 TTRs see Touch tone receivers TTRs U Uninterruptible Power Supply UPS 3 47 Unit load calculation 3 47 Upgrading the system memory card 3 3 overview 1 6 User and operator...

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