Preliminary cvMAX-100 Hardware Installation Guide
iii
Customer Service
Customer Service provides a variety of options for obtaining information about Lucent
products and services, software upgrades, and technical assistance.
Finding information and software on the Internet
Visit the Web site at
http://www.ascend.com
for technical information, product
information, and descriptions of available services.
Visit the FTP site at
ftp.ascend.com
for software upgrades, release notes, and addenda to
this manual.
Obtaining technical assistance
You can obtain technical assistance by telephone, email, fax, modem, or regular mail, as well
as over the Internet.
Enabling Lucent to assist you
If you need to contact Lucent for help with a problem, make sure that you have the following
information when you call or that you include it in your correspondence:
•
Product name and model.
•
Software and hardware options.
•
Software version.
•
Type of computer you are using.
•
Description of the problem.
Calling Lucent from within the United States
In the U.S., you can take advantage of Priority Technical Assistance or an Advantage service
contract, or you can call to request assistance.
Priority Technical Assistance
If you need to talk to an engineer right away, call (900) 555-2763 to reach the Priority Call
queue. The charge of $2.95 per minute does not begin to accrue until you are connected to an
engineer. Average wait times are less than three minutes.
Advantage Services
Advantage Services is a comprehensive selection of services. Installation services help get
your Lucent Wide Area Network (WAN) off to the right start. Ongoing maintenance and
support services provide hardware and software solutions to keep your network operating at
peak performance. For more information, call (800) 272-3634, or access the Web site at
www.ascend.com
and select Services and Support, then Advantage Services.
