Troubleshooting
Display Shows Nothing
Be sure power supply is plugged in.
• If yes
– Be sure power supply is good (substitute) with charger power supply.
– Be sure the outlet circuit is on.
– Unplug and re-plug a few times to be sure the unit doesn’t need a reset.
• If no – plug it in.
Remedy
If power supply is good call LRS to troubleshoot further.
If power supply is bad call LRS to get order a power supply.
Pagers Do Not Receive Pages
Be sure pagers are ON, Awake, Charged or have Good Batteries
• Try paging more than one pager to be sure it’s not a faulty pager.
Battery Powered Pagers Don’t Receive Pages
1. Be sure the pager is turned on and that the battery is good
2. If pagers do not turn on, replace battery and retry
3. If pagers do turn on, and still do not receive a page, check transmitter
If pagers continue to not receive pages, contact LRS.
My Cell Phone Paging Is Not Working
1. Does the user have an account setup with Long Range Systems to have a voice/SMS messaging
service?
If Yes, proceed to Step 2.
2. Check Network cable and make sure both ends are plugged in. Green Light will be lit, and the Or-
ange Light should blink to indicate connectivity.
3. Access the Cell Paging Menu, and make sure Cell Paging is ENABLED.
4. Access the Network Menu, and verify that the Network is ENABLED.
5. If using a DHCP Network, verify DHCP is selected as YES.
6. If using a Static Network, verify DHCP is selected NO, then verify the transmitter’s IP, Netmask,
DNS, and Gateway addresses are entered correctly.
Service Questions and Answers
Should your paging system ever fail or should you need additional paging supplies, call
Long Range Systems at (800) 437-4996 or (214) 553-5308 (24/7 days a week)
For weekend or night emergencies:
• Long Range Systems has 24/7 live technical support available.
• Please keep in mind that options are limited over the weekend.
Long Range Systems
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Freedom User Manual
