3DM
®
-GX5-10
User Manual
8.2
Repair and Calibration
General Instructions
In order to return any LORD Sensing product, you must contact LORD
Sensing Sales or Technical Support to obtain a Return Merchandise
Authorization (RMA) number. All returned merchandise must be in the original
packaging, including manuals, accessories, cables, etc. with the RMA number
clearly printed on the outside of the package. Removable batteries should be
removed and packaged in separate protective wrapping. Please include the
LORD Sensing model number and serial number, as well as your name,
organization, shipping address, telephone number, and email. Normal turn-
around for RMA items is seven days from receipt of item by LORD Sensing .
Warranty Repairs
LORD Sensing warrants its products to be free from defective material and
workmanship for a period of one (1) year from the original date of purchase.
LORD Sensing will repair or replace, at its discretion, a defective product if
returned to LORD Sensing within the warranty period. This warranty does not
extend to any LORD Sensing products that have been subject to misuse,
alteration, neglect, accident, incorrect wiring, mis- programming, or use in
violation of operating instructions furnished by LORD Sensing . It also does not
extend to any units altered or repaired for warranty defect by anyone other than
LORD Sensing .
Non-Warranty Repairs
All non- warranty repairs/replacements include a minimum charge. If the
repair/replacement charge exceeds the minimum, LORD Sensing will contact
the customer for approval to proceed beyond the minimum with the
repair/replacement.
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