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ENGLISH
What to do if…?
9. PROBLEM SOLVING
Problem
Reason
Solution
1. Ceramic glass
pane soots up too
quickly
-> Poor draught
-> Incorrect regulation
-> Too much fuel
-> Damp wood
In principle: From time to time
(dependent on use), each glass pane
must be cleaned with glass cleaner
Clarify this with the chimney sweep (if
necessary increase height of chimney)
Regulation must be carried out as per
the operating instructions using the
rotary control knob (if secondary air is
closed, the glass pane will soot up
very quickly, but this can be burnt off
again by correct use)
See item: „Max. Fuel quantities“
See item: „Clean burning“, if necessary
use wood brickets (these dry evenly)
2. Fire not pulling correctly
->Chimney draught inadequate
->Fire is sooted up on the inside
See item: “Brief Heating Information”
See item: “Maintenance and Cleaning”
3. Fire does not start correctly
-> Weather infl uences
-> Incorrect starting
See item: „
STARTING THE FIRE
“
See item: „
STARTING THE FIRE
“
4. Fire smells strongly and is smo-
king outside
-> Burning in phase
-> Fire is dusty / sooted up
See item: “Operation“ (hardening of
the paint)
See item: “Convection air openings”
5. The paint does not cure or har-
den
-> Burning in phase not completed
properly
See item: “Operation“ (hardening of
the paint)
6. Flue gas escapes when fuel is ad-
ded and during the heating phase
-> Chimney draught too low, fl ue
gas connection leaking
Check the connection points and
reseal if necessary
Should you not be able to fi nd the correct solution to your problem, then please contact your specialist dealer or your chimney
sweep
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