Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Troubleshooting
Provided below are solutions to some common problems that may occur when
installing or uninstalling the Logitech desktop for Bluetooth
on your computer.
If you have a problem that is not covered below, please check the Logitech Support
web site at
www.logitech.com/support
for the latest support information.
Some of my device’s features don’t work
If some of your device’s advanced features don’t work, such as the hot keys and
LCD display, this may be because you have another Bluetooth
stack present.
If you have previously installed the Microsoft desktop for Bluetooth
(Intellipoint™
and Intellitype™ for Bluetooth
in particular), some Bluetooth
components may
still be present even after removing the software.
If the Logitech installer detects an existing Bluetooth
stack, it does not install the
stack included in the SetPoint software. If you want to use the SetPoint stack you
must remove all components that comprise your existing stack - see page
12
for
details – and then reinstall SetPoint.
SetPoint does not install correctly
If the SetPoint software does not install correctly, this may be because you have a
software firewall on your computer. If you have a software firewall, you must
temporarily disable it before installing SetPoint. Follow these steps:
1.
Disable the firewall BEFORE starting to install the SetPoint software.
2.
Install SetPoint. Follow the instructions on screen and restart your computer
when prompted.
3.
Log back on to your computer. The
Logitech Connection Wizard
runs
automatically to secure the Bluetooth
connections for your devices.
4.
When all devices are securely connected and the wizard has finished,
re-enable your firewall.
You only need to temporarily disable the software firewall installed on your
computer. If your computer is on a network that provides firewall protection from
a server, no action is required. You can install the SetPoint software in the usual
way.
© 2003 Logitech, Inc.
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