30
Hints and Tips
If a problem does occur, it may often be due to something very minor. The following table
contains various tips. If you require additional assistance please call our UK Call Centre on
0344 561 1234. Our UK Customer Contact Centre is open Monday-Saturday 8am-8pm or
Sunday 8am-6pm.
Problem
Possible Cause
Solution
Standby Indicator
Off
• Mains adapter disconnected
• Check mains adapter connection
on unit and mains socket
“No signal”
message on TV
• Aerial cable is disconnected
• The unit is switched off
• Check the aerial cable
connection at the unit. Consult
your installer if necessary
• Switch the unit on
No picture or
sound
• Unit not switched on
• SCART cable disconnected
• TV not switched to SCART
input
• Switch on unit
• Check SCART cable connections
at the unit and the TV
• Select TV’s SCART input
Picture appears in
wrong ratio
• Mismatched TV screen
aspect ratio
• Change the aspect ration on the
unit and your TV
Picture freeze or
has block effects
• Bad record signal
• Reposition the aerial for better
reception
No response with
remote control
• Unit in standby mode
• Remote control not aimed at
the unit correctly
• Remote sensor on the front
of the unit is obstructed
• Out of battery
• Switch on the unit
• Aim remote control at the unit
• Check for obstructions in front of
the unit
• Install new batteries. Ensure that
the batteries are installed with
the correct polarity (+ to +, - to -)
The unit switches
off after 3 hours
• Auto Standby is on
• Turn off the Auto Standby mode
Cannot view a
channel
• Wrong channel number
used
• Channel locked
• Choose the channel from the
channel list
• Enter the PIN.
No digital text
or interactive
services
• Services not available on
chosen channel
• Switch to a channel broadcasting
interactive services
Can’t record a
channel
• Insufficient hard disc space
• Check that you are not
already recording 2 channels
• Delete some old files.
• Stop recording one of the
channels
L5SSTB13_IB.indd 30
28/08/2014 11:53
