32
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Excess grease collects
on griddle surface while
cooking.
Cooktop not adjusted for grease
drainage.
Using included wrench, rotate cooktop
feet to raise or lower cooktop until
grease
fl
ows toward drain.
Error Code
ErrF
1. Empty propane cylinder.
2. Too much time passed after
valve was turned on before
fl
ame sensor was activated.
3. Flame sensor failure or
failure of
fl
ame sensor to
detect
fl
ame.
4. First time lighting the griddle
after connecting propane
tank.
5. Tip of electrode out of
position.
6. Ignitor malfunction.
7. Ignitor wire pinched or arcing
behind control panel.
1. Check fuel level in cylinder.
2. Wait 5 minutes for fuel to dissipate
then retry ignition.
3. Check
fl
ame sensor for carbon
buildup.
4. Check that the
fl
ame sensor is in
contact with the pilot
fl
ame.
5. Ensure a 1/8” (3.2 mm) gap between
electrode tip and burner. Electrode tip
should point directly to a burner port
hole.
6. Contact Customer Service.
7. Contact Customer Service.
Error Code
Err1
Temperature sensor is
disconnected.
1. Check the temperature sensor and its
wiring for damage.
2. Make sure the temperature sensor is
securely attached to the controller.
3. Contact Customer Service.
Error Code
Err2
Temperature sensor is shorted
electrically.
1. Inspect temperature sensor wiring
for areas where the insulation may
be cut or pinched between metal
components.
2. Contact Customer Service.
Error Code
Err3
Solenoid valve 1 non-functional. Contact Customer Service.
Error Code
Err4
Solenoid valve 2 non-functional. Contact Customer Service.
Burner
1/8” (3.2 mm) Gap
Electrode
