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2020 Livox Tech. All Rights Reserved.
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If the optical window is still dirty, a mild soap solution can be used to gently wash the window. Repeat Step
2 to remove any remaining soap residue.
Troubleshooting
The table below shows you how to troubleshoot and resolve common issues with Avia LiDAR sensors. If the
issue persists, contact Livox.
Issue
Resolution
Cannot detect the Livox
sensor
• Make sure that all cables are correctly wired.
• Make sure the voltage and power supply is suitable. The voltage should
be between 10 and 15 V. If a Livox Converter 2.0 is in use, the supported
voltage range of the external power source is from 9 to 30 V.
• Make sure that the LiDAR sensor is not connected to other software.
• Make sure the LAN is selected.
• Make sure no security software is installed that would block Ethernet
broadcasts.
If the issue persists, turn off all firewalls and search again.
Confirm the packet outputs for all connected devices using another
application such as Wireshark.
Cannot connect to the
detected LiDAR sensor/
Cannot start sampling
• Make sure that all cables are correctly wired.
• Make sure the voltage and power supply is suitable. The voltage should
be between 10 and 15 V. If a Livox Converter 2.0 is in use, the supported
voltage range of the external power source is from 9 to 30 V.
If the issue persists, reboot the LiDAR sensor and restart the software.
No data received
Confirm the packet outputs for all connected devices using another
application such as Wireshark.
After-Sales Information
Visit www.livoxtech.com/support to check the after-sales policy and warranty conditions for Livox LiDAR
sensors.