FREQUENTLY ASKED QUESTIONS
Q: What is the white powder which sticks to the cup or kettle?
A: Alkaline-forming minerals, including calcium, magnesium, sodium, potassium, iron, and manganese. The white
powder will appear after boiling alkaline water. It is safe to consume.
Q: What kind of water should be used?
A: Only potable water should be used with the Living Water Essentials unit.
Q: Do I have to unplug the unit if I don’t use it in over one week?
A: Yes, please remove the filter from the unit, and drain water from the filter, store it in a clean plastic bag, and unplug
the unit. When you need to use it again, install the filter and let it run about 3 minutes before you drink.
Q: Why are there little bubbles in the ionized water?
A: It’s because the water mixes with air during the ionization process.
Q: Why is it unsafe to take medicine with ionized water?
A: Because the water makes the medicine more absorbable in the body. A 50mg tablet could affect your body as if it
were a 100mg tablet.
Q: Can a baby drink alkaline water?
A: No, a baby should drink regular filtered water, or pH level 7.0.
Q: What does the acidic water do?
A: Acidic water is for cleaning and skin cleansing. Only use it for external uses.
Q: Who should drink ionized water?
A: Everyone, young and old, human or animal. The alkaline effect will be beneficial to some degree to nearly everyone
and everything it comes in contact with.
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T R O U B L E S H O O T I N G
Solution
Check tubing for kinked or bent
restrictions
Replace with new filter (pg. 13)
Straighten hose
Open inlet valve completely
Replace with new filter (pg. 13)
or use a sulphur pre-filter
Use a citric acid cleaning cartridge
Filter needs replacing or water is
too strong. Drink on lower setting
Contact your Dealer
Reset filter life (see pg. 13)
Plug unit into power source
Test electrical outlet or call your
electrician
Turn on the faucet and the unit
will start again
Re-seat filter and secure hoses
and quick connect fittings
on the unit
Check all o-rings and replace if
necessary
Filter not locked in place. Reset
filter and rotate to lock
Incoming or drain line not fully
seated. Hose needs to be further
seated in connector.
Allow water to run for 30
seconds before testing pH again
Cause
Water source line pinched
Filter is clogged
Flexible hose may be bent
Inlet valve not fully opened
Filter life has expired or excessive
amount of sulphur in the water
Time for system cleaning
May require an additional
prefilter installed
Filter life not reset
The unit is not plugged
The electrical outlet may not
have power
The unit has a power saving
mode. After not using the unit
for 20 seconds, it will shut down
automatically
Check all quick connect fittings,
hose connections and make sure
that the filter is seated properly
Damaged o-rings
Water running at front of unit
Water puddling under unit
Water was tested too soon after
cleaning cycle
Problem
Low water pressure
Bad smell
Water has chlorine taste
After replacing filter, the filter
life screen is still empty
No power to LCD screen
Water leakage
pH test yields acidic when
results when set on alkaline