©2017 L
IONEL
L.L.C.
6301 Performance Dr., C
ONCORD
, NC 28027
U
NITED
S
TATES OF
A
MERICA
P
RINTED IN
C
HINA
Lionel Limited Warranty Policy & Service
T
his Lionel product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of
LIGHT BULBS,
LED’s & TRACTION TIRES
are warranted to the original owner-purchaser for a period of one year from the original date of purchase against original defects in
materials or workmanship when purchased through a Lionel Authorized Retailer*.
This warranty does
NOT
cover the following:
• Normal wear and tear
• Light bulbs or LED’s
• Defects appearing in the course of commercial use
• Damage resulting from abuse/misuse of the product
Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this product in any way; visually, mechani-
cally or electronically, voids the warranty in its entirety.
Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-purchaser (this warranty is non-transferrable) to
Lionel LLC or any Lionel Authorized Service Station
MUST
be accompanied by the original receipt for purchase (or copy) from an Authorized Lionel Retailer*, will at
the discretion of Lionel LLC, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired, and a suitable replacement
is not available, Lionel will offer to replace the product with a comparable model (determined by Lionel LLC), if available. In the event a comparable model is not
available the customer will be refunded the original purchase price (requires proof of purchase from the Authorized Lionel Retailer* it was originally purchased). Any
products on which warranty service is sought must be sent freight or postage prepaid (Lionel will refuse any package when postage is due). Transportation and shipping
charges are not covered as part of this warranty.
NOTE: Products that require service that do not have a receipt from an LIONEL AUTHORIZED RETAILER* will be required to pay for all
parts required to repair the product (labor will not incur a charge) providing the product is not older than 3 years from date of manu-
facture and is within 1 year from date of purchase. A copy of the original
sales receipt is required.
In no event shall Lionel LLC be held liable for incidental or consequential damages.
Instructions for Obtaining Service
I
f service for this Lionel LLC product is required; bring the item, along with your
DATED
sales receipt and completed warranty information (at the bottom of this
page) to the nearest Lionel Authorized Service Station. Your nearest Lionel Service Station can be found by calling 1-800-4-LIONEL or by accessing the website at
www.lionel.com.
If you prefer to send your Lionel product directly to Lionel, for repair you must
FIRST
call 586-949-4100 extension 2 or write to Lionel Customer Service, 6000 Victory
Lane, Concord, NC 28027. Please have the 6-digit Lionel product number, the date of original purchase, the dealer where the item was purchased and what seems to be
the problem. You will receive a return authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at Lionel LLC.
Once you have your Return Authorization (RA) number, make sure the item is packed in its original Styrofoam inner container which is placed inside the original
outer display box (this will help prevent damage during shipping and handling). This shipment
MUST
be prepaid and we recommend that it be insured with the car-
rier of your choice.
Please make sure you have followed all of the above instructions carefully before returning any merchandise for service. You may choose to have your product repaired
by one of Lionel LLC’s Authorized Service Stations after its warranty has expired. A reasonable service fee should be expected once the product warranty has expired.
Warranty Information
P
lease complete the information below and keep it, along with your
DATED ORIGINAL SALES RECEIPT
. You
MUST
present this form
AND
your
DATED
SALES RECEIPT
when requesting warranty service.
*A complete listing of Lionel Authorized retailers can be found by calling 1-800-4-LIONEL or by visiting our website at www.lionel.com.
Products that are more than 3 years old, from date of manufacture, are not applicable for warranty coverage, even if they have never been sold prior to this date. (Under
no circumstance shall any components or labor be provided free of charge.)
Name _________________________________________________________________________
Address ________________________________________________________________________
Place of Purchase _________________________________________________________________
Date of Purchase __________________________________________________________________
Product Number __________________________________________________________________
S
ome states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you
specific legal rights and you may have other rights which vary from state to state.
