Technology Department
Troubleshooting
1.
If you are having trouble setting up your router
the
best
resource is your Internet Service
Provider, not your BTC. Because here are many
variables involved and different ISP’s the
building BTC may not be able to provide the
information that the ISP can.
2.
The CD Rom that was packaged with your
router has the user manual that you can also
refer to for more detailed information or if you
need to use the more advanced features of the
router.
3.
Your BTC will provide support for router
connection between your QV issued laptop and
the router only. Any other computers used with
the router are unsupported.
Notes:
•
During the technology clinic that was preformed on your computer
you were given Administrative rights to your computer. This means
that the computer is no longer “locked down” as it has been in the
past.
•
The proxy server (Bess) was not installed for the home connection
due to potential connectivity issues with the router. You will have
unrestricted
and
unfiltered
access to the Internet when using this
connection.
