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17
Appendix A: Troubleshooting
Common Problems and Solutions
Analog Telephone Adapter with 2 FXS Ports
8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter.
9. Click the
Enable
checkbox for each port service you want to use.
10. When you are finished configuring Port Range Forwarding, click the click the
Save Settings
button.
5. The STATUS LED does not light up.
Go through this checklist until your problem is solved:
•
Check the cable connecting the Phone Adapter to your router.
•
Make sure your network has an active Internet connection. If it does not, follow these instructions to
reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, then power on your cable or DSL modem by plugging its power adapter into an
electrical outlet.
5. Wait two minutes, then power on the router by plugging its power adapter into an electrical outlet.
6. Wait five minutes, then power on the Phone Adapter by plugging its power adapter into an electrical
outlet.
7. Reboot one of your networked computers, and check to see if you have an active Internet connection.
Application
Start and End
Protocol
IP Address
Enable
Internet phone 1
5060 to 5061
UDP
(IP address of
Phone Adapter)
X
Internet phone 2
53 to 53
UDP
(IP address of
Phone Adapter)
X
Internet phone 3
69 to 69
UDP
(IP address of
Phone Adapter)
X
Internet phone 4
10000 to 20000
UDP
(IP address of
Phone Adapter)
X