29
Troubleshooting
1. The GigaDrive Utility can’t • n• my Instant GigaDrive.
• Check that the Disk Server is properly installed, that the LAN connections
are OK, and that the GigaDrive is powered ON.
• If you are using a router, ensure that your PC and the Instant GigaDrive
are on the same network segment.
• Ensure that your PC has the TCP/IP network protocol loaded. This is done
by checking the Network option of the Control Panel. If an entry for
TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft
- TCP/IP to add it.
2
. The Instant GigaDrive is liste• in the GigaDrive Utility
,
bu
t the
A
•min
bu
tt
o
n •
o
esn’t
wo
r
k
.
• This will happen if the Instant GigaDrive’s IP Address is not compatible
with your PC. Use the Quick Setup button to assign a compatible IP
Address and Network Mask (Subnet Mask) to the GigaDrive. Click the
Refresh button to update the listing.
3
. The GigaDrive is c
o
n• g
u
re•
,
bu
t I can’t • n• it in
N
et
wo
r
k
N
eigh
bo
r
-
h
oo
•.
• Go to the Find function in the Start menu. Choose Computer, then enter
the GigaDrive’s name.
• If this doesn’t work, choose the Network option of the Control Panel to
check that a TCP/IP protocol is installed. If it isn’t installed, use Add -
Protocol - Microsoft - TCP/IP to install it.
• Check the network Bindings. First, ensure that the TCP/IP protocol is
bound to your Network card (NIC). Then, select your Network card in
the Control Panel, click Properties, and choose the Bindings tab. If
TCP/IP is not bound (checked), check it.
• Ensure that the TCP/IP -> Network card entry is bound to the Client for
Microsoft Networks service. Select the TCP/IP entry for your Network
Card, click Properties, and then choose the Bindings tab. If Client for
Microsoft Networks is not bound (checked), check it.
• If you don’t have a router, ensure that your IP Address is compatible with
the Instant GigaDrive’s. This means it needs to be in the same address
range (e.g. 192.168.0.3 to 192.168.0.254) and using the same Subnet
Mask (e.g. 255.255.255.0)
Instant GigaDrive User Guide.indd
10/6/99, 8:48 AM
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