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c. If you execute the steps above but still cannot see the live video normally,
please try the following solution:
(i) Search for the file "np_hoem_x.dll" in your system disk. For Windows
XP users, please go to "Start" → "Search" → Search for "All files and
folders" and key in "np_hoem_x.dll". For Windows 7 users, please use
the search bar on the top-right of the Windows Explorer.
(ii) Delete all the files named "np_hoem_x.dll". They're the ActiveX
control tools having been installed in your computer, but the old
version of ActiveX might not compatible with the new version of
browser.
Therefore, delete them in order to install the latest ActiveX control.
(iii) Start your web browser, and repeat the step 2-b: "Download the
installation program which does not support IE browser" to download
and install ActiveX.
